The Truth About Patient Satisfaction Surveys

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Welcome To PatientTrak

• Founded in 2006, PatientTrak is the leading
  provider of visibility solutions that drive
  patient satisfaction.
• PatientTraks cloud-based visibility solutions
  including Visit Flow, Online Reputation and
  Patient Engagement are used by healthcare
  organizations to reduce wait times, build their
  brand, and improve patient satisfaction.

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The Truth About Patient Satisfaction Surveys

• When it comes to the medical institutions, we
  dont always realize how important it is to know
  if you can trust the institution or not.
• To know if you can trust the institution or
  doctor with something as essential as your life.
• This is where the patient satisfaction surveys
  come it. With these surveys you will know for
  sure that you are going to the right medical
  facility or doctor practice for assistance when
  you are not feeling great.

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• However, there are still people that doesnt know
  everything there is to know about these surveys.
• And, they dont know why this is important to
  ensure that they are doing these surveys as well.
  
• This is the truth about these surveys to
  completely understand what this is all about

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• What is patient feedback
  survey
• Before you can know the truth about these
  surveys, you first need to know what a patient
  feedback survey is.
• This is something that you are filling in to make
  sure that the facility knows if you were
  satisfied with the facility or not.
• There are more companies than just medical
  facilities that are making use if these surveys,
  but it is really important to know if the medical
  assistance that you need, is going to be doable
  at the specific doctor or hospital.

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• The feedback survey is a survey that you are
  filling in after you were treated at the
  facility.
• You will tell other people and the medical
  facility if you were satisfied and if there are
  something that they can change to make your
  experience there a lot better.

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Why is it important for patients?

• Patient satisfaction is really important.
  Especially when it comes to doctors practices
  and medical facilities.
• You want to know that you are going to get the
  right treatment there.
• When patients are reading these surveys online,
  they will know for sure that they are going to
  the right facility, or that they might need to
  consider another facility where they are getting
  treated better.

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• Patients that are filling in these surveys will
  be able to tell other patients what their
  experience was at the facility and if this is a
  place that you can consider or not.
• This is why you need to be honest with filling in
  surveys.

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The importance of the medical facilities

• There are some reasons why it is important for
  the medical facility to make use of the patient
  survey companies.
• This isnt just to make sure that they are
  getting good reviews and that they are able to
  get new patients to their facility.
• It is also a tool for them that they can use to
  improve their service at the facility to ensure
  that more patients are satisfied with their
  service.
• They can improve on the things that are wrong if
  they know what patients arent satisfied with.

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Pros and cons of the feedback
surveys

• Overall, there are many pros and cons of the
  patient satisfaction surveys that you need to
  know before the medical facility can start doing
  these surveys. These are just some of the
  benefits and pros of using these surveys
• You will know what to improve on if there is
  something wrong with your facility.
• Other patients will know that this practice or
  hospital comes in highly recommended
• It is a great idea to know what people think
  about the facility before they going to it for a
  treatment.

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• There are also some negative things that you need
  to know about the patient feedback surveys. There
  arent that many negatives, but there are a
  couple of things that you should consider
• It can mean that patients are looking for another
  facility that has better reviews.
• It can be hard to know that your facility isnt
  the best in town and that other people dont
  recommend it to new patients.
• The truth about using patient survey companies.
  Is this something to consider or not? With this
  information about all the truths around these
  surveys, it is easy to understand why this is
  important to make use of these surveys. This is
  the only way to make sure that the facility is
  going to get positive reviews and to make sure
  that patients are satisfied with the practice or
  any other medical facility.