7 Tips for Hotel Reservation Sales Success

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7 Tips for Hotel Reservation Sales Success
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Understanding What Caller's Do Before Calling

• They indulge themselves in the process of
  researching hotel options prior to calling.
• They choose for an option to pick city or travel
  destination that is similar to the one they
  thought.
• Callers expect to help them decide that this is
  the best hotel to book and now is the best time.

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Conduct FAM Tours of Hotel and Neighborhood

• Make sure to list all the basic information about
  your hotels that today's callers have questions
  about to avoid confusions.
• Make sure agents are prepared to describe the
  differences and value-added if you are providing
  multiple room types.
• Also if your agents are off-site or at a call
  center, conduct "virtual tours" by visiting
  websites together.

4
Train Agents to Use An Investigative Sales Process

• All the questions from the client or customer
  care should be answered and make sure to make
  them satisfied.
• Ask them their queries about room, room types,
  what options are they looking for, amenities they
  are in search of.
• Finally you have to un mask the story behind
  their call and make them agree to make a deal.

5
Train Agents to Narrate The Pictures

• Today's customers have already seen many pictures
  before calling. The issue is that many do not
  believe what they see and confusion arises that
  Does it really look like as it looks in the
  picture.
• Agents should be trained to "narrate" the
  pictures with descriptions to attract the
  customers. Team should use words that allure and
  entice callers by just listing features and
  stating benefits.

6
Prepare Agents for Rate Objections

• Today's agents end up explaining and defending
  the most complex set of rate policies in the
  history of lodging.
• Generally callers have issues like Why rates are
  higher this time? Train your agents to answers
  such queries smartly.
• Agents should be prepared to explain difficult
  situations like why rates change during a
  multi-night stay, why a group rate is higher etc.

7
Verify and Match Rates Seen Online

• Many callers have rate queries like the rates
  online and on call do not match. Agents should be
  trained to match rates and satisfy customer
  smartly.
• Callers when satisfied with the rates, many of
  them will book directly during call if the rate
  matches.

8
Reward your Hotel Reservation Team

• Always encourage your hotel reservation team with
  some appreciation like incentives, award etc.
• Some managers fully support by providing
  commissions and bonuses for the hotel sales.
• These are some of the ways to be followed by
  hotel reservation call center to make your sales
  strong and success.

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Contact Details

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• Echelon Building, Plot No. 49, Sector-32,Gurugram
  122 001, Haryana, India
• CIN No. U72300DL1998PTC097150
• Tel [phone]
• Email mktg_at_interglobetechnologies.com
• Website www.interglobetechnologies.com