Guide Chargeback Pre-Arbitration Process

1
Guide of Chargeback Pre-Arbitration Process

• Chargeback Expertz

2
Introduction

• Prevention of chargeback is actually a quite hot
  term in the business world since the past few
  years.
• Chargebacks on credit cards is a way for the
  consumers to dispute a debit or credit card
  transaction. Thus, the cardholder can contact the
  issuer, the bank, and explain the problem and ask
  them to transfer their money back. There are
  quite a few cases in which the reasons of the
  clients are actually dependable.
• In case the cardholder presents a reasonable
  statement, the issuer begins the chargeback
  process so as to provide the cardholder with his
  claim. During the conduct of the chargeback
  process, the card issuer obtains funds from the
  respective brand, to which the payment was made,
  and gives it back to the cardholder. Even though
  it is considered a fraud by most of the brands,
  it is still a legal process.

3
The Pre-Arbitration Process

• Most of the times, the merchant wins during the
  first Chargeback proceedings, and thus, he
  receives the disputed charge. However, a merchant
  almost never wins during the second Chargeback or
  Pre- Arbitration.
• On the other hand, if you do not want to lose the
  first chargeback, then you can present the issuer
  with compelling evidence to support your stance.
• Fraud prevention becomes quite difficult in such
  situations. You should keep in mind that the
  information, or the evidence, should be
  thoroughly reviewed before handing it over to the
  issuer for a claim.
• The documentation that you present for support
  should be legitimate. However, if you still lose
  the first chargeback, you should prove it to your
  issuer that your information was correct so that
  the issuer does not consider you a fraud.
• Any information you have on the subject should be
  submitted to the issuer to settle the dispute of
  the transactions.
• The reason why the second chargeback falls mostly
  in the favor of the cardholder is that the
  cardholders still claiming the Chargeback and on
  the Pre Arbitration process the decision makes
  is the card brand who always support the rights
  of cardholder, Ruled the chargeback in
  cardholders favor and reimbursed to them.
• Even if the merchant submitted strong evidence to
  card brand or issuer bank for Pre-Arbitration,
  those would not enough to get win 2nd reversal.

4
Preventing Chargebacks

• You should definitely not take a card back once
  it has been declined, in order to save yourself
  from an irreversible chargeback.
• Chargeback is a potentially expensive part of the
  credit card process.
•  If you make online purchases through your credit
  card, then make sure to get signed the delivery
  receipt by customer. 
• It is vital for you to keep track of all of your
  credit card payments because if you fail to
  respond to a retrieval request then you might get
  charged with an irreversible chargeback.
• Furthermore, if you want to reduce the retrieval
  request then make sure that your sales drafts are
  legible. In this way, you would be able to
  identify any transaction that has been made from
  your credit card.

5

• 10300 49th St N 427, Clearwater FL 33762, USA
• 1 855-465-4723
• app_at_chargebackexpertz.com