Understanding the Chargeback Pre-Arbitration Process

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Understanding the Chargeback Pre-Arbitration
Process
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• Prevention of chargeback is actually a quite hot
  term in the business world since the past few
  years. Chargebacks on credit cards is a way for
  the consumers to dispute a debit or credit card
  transaction. Thus, the cardholder can contact the
  issuer, the bank, and explain the problem and ask
  them to transfer their money back. There are
  quite a few cases in which the reasons of the
  clients are actually dependable.
• In case the cardholder presents a reasonable
  statement, the issuer begins the chargeback
  process so as to provide the cardholder with his
  claim. During the conduct of the chargeback
  process, the card issuer obtains funds from the
  respective brand, to which the payment was made,
  and gives it back to the cardholder. Even though
  it is considered a fraud by most of the brands,
  it is still a legal process.

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The Pre-Arbitration Process

• Most of the times, the merchant wins during the
  first Chargeback proceedings, and thus, he
  receives the disputed charge. However, a merchant
  almost never wins during the second Chargeback or
  Pre- Arbitration. On the other hand, if you do
  not want to lose the first chargeback, then you
  can present the issuer with compelling evidence
  to support your stance. Fraud prevention becomes
  quite difficult in such situations. You should
  keep in mind that the information, or the
  evidence, should be thoroughly reviewed before
  handing it over to the issuer for a claim.

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Preventing Chargebacks

• You should definitely not take a card back once
  it has been declined, in order to save yourself
  from an irreversible chargeback. Chargeback is a
  potentially expensive part of the credit card
  process. If you make online purchases through
  your credit card, then make sure to get signed
  the delivery receipt by customer. It is vital for
  you to keep track of all of your credit card
  payments because if you fail to respond to a
  retrieval request then you might get charged with
  an irreversible chargeback.

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