IT Support 25 july 17

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IT Support
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Description

• Rackspace recently published a report that
  clearly captures the current state of the IT
  service support industry  39 of companies
  IT Staff are estimated to lose one day / week to
  tackle IT problems and chase suppliers
  Employees lose on average 5 hrs / week due to IT
  service issues 69 of respondents dropped IT
  suppliers in the past 12 months because of
  service shortfall You as an IT Executives have
  two options about your IT Infrastructure support.

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• In-House
• Recruit, Build and Operate your own
  Infrastructure support team. However, you will
  face mighty challenge to build such a team of the
  highest calibre if it does not fit into your
  organizations core competencies and strategic
  direction for the future.
• Outsource
• Alternatively, you can get an external
  Infrastructure Specialist organization to provide
  adhoc or on-going support for you. You need
  support rendered at on-site, near-site or
  off-site either in-person, by phone or email. SP
  Sysnet has been offering customized support
  services on agreed SLA (Service Level Agreements)
  terms with penalties for poor service and reward
  for exceeding expectations. Because IT
  Infrastructure is our core competency, we are
  able to meet the SLA terms successfully.

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• SP Sysnet addresses your IT support concerns in
  the following ways
• Past Experience SP Sysnet has been in existence
  for nearly 10 years, and we know the
  Infrastructure space quite well by working with
  various SMEs and Enterprises
• Learning organization Operational issues are
  bound to happen. Our Lessons Learnt sessions
  captures, documents and communicates these
  lessons to the support team, and have measurement
  protocols in place to prevent or minimize issues
  in the future
• Best Practices SP Sysnet employs industry best
  practices (ITIL, COBIT etc) wherever applicable
• Risk Reward based SLA We understand you are
  taking a risk with us. We understand your
  concerns. In order to alleviate your concerns, we
  are open to Risk Vs Reward based SLA terms
• Progressive Savings Our support service is fine
  tuned to offer gradual reduction in support
  issues by means of service automation that leads
  to reduction in support personnel. Yes, we
  disrupt our own business, but thats the only way
  we can serve you and seek for more opportunities
  to serve you

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SPCare is our support service rendered to our
customers. We have 2 packages

• gold

• SILVER

• 12 onsite visits
• Unlimited phone support
• Unlimited email support
• 4 hrs response window
• 8 AM to 5 PM SGT
• Mon Fri, excl. Public Holidays

• 24 onsite visits
• Unlimited phone support
• Unlimited email support
• 4 hrs response window
• 8 AM to 6 PM SGT
• Mon Fri, excl. Public Holidays

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Thank You

• Read more IT Support
• Log on to www.spsysnet.com