HP laptops troubleshooting

1
TROUBLESHOOTING HP LAPTOPS
2
Step - 1

• Locate the model number and the serial number.
  This information is on the bottom of the laptop.
• You will need this information if a call to
  support is required, or if you have to order
  parts.

3
Step - 2

• Remove the power cord to see if the laptop can be
  powered on using only the battery. If the laptop
  does not power on, the battery may be dead.

4
Step - 3

• Plug the power cord into the computer and into an
  electrical outlet. Be sure that there is power to
  the outlet. Attempt to turn on the computer.

5
Step - 4

• Check to see if the computer turns on and the
  desktop appears on the screen. If there is no
  power to the computer, the power supply may need
  to be replaced. If there is power, the power
  light will go on and your desktop should appear
  on the screen. If the screen does not turn on,
  but there is power to the computer, the issue is
  with the screen, the operating system, or the
  hard drive.

6
Step - 5

• Check for issues with the hard drive (or fixed
  disk). To do this, insert a bootable recovery
  disk into the CD drive. Restart the computer. If
  the computer boots and the screen appears to
  work, then the hard drive is corrupted or there
  is a problem with the operating system. Reinstall
  the operating system from a backup copy. If this
  cannot be done, replace the hard drive.

7
Step - 6

• Determine if the computer can connect to the
  Internet. Try to connect to the Internet. If this
  is unsuccessful, be sure that there are no
  outages with your Internet service provider.
  Then, check to see if the modem or router (if on
  a network) is working properly. Finally, see if
  your computer can connect using a wired
  connection. If a wired connection works, then the
  wireless card in the laptop needs replacing.

8
Step - 7

• Attempt to put a disk into the disk drive. If the
  drive will not work, try reinstalling the
  drivers. After reinstalling the drivers, if the
  drive will not operate, replace it.

9
Step - 8

• For more complex issues, or for issues pertaining
  to a specific HP laptop make and model, consult
  your manual or HP support. Manuals are available
  through the HP website. In addition, you can chat
  with live support, email support or check the
  message boards for technical issues.

toll free number 1-844-711-1008