Troubleshooting My Laptop

1
Troubleshooting My Laptop

• Mina Banfield
• EDIT 6000
• Summer 2006

2
Specifications

• HP Pavilion zv6100 Notebook PC
• AMD Athlon 64 Processor
• 3200
• 997 MHZ
• 512 MB of RAM
• MS Windows Professional 2002 SP2

3
Problems

• Has very slow startup
• Will not open MS Word
• Freezes when starting Norton Anti-virus
  software
• Will not shut down
• Freezes when printing
• References

4
Startup Speed

• Problem
• Computer takes at least 5 min to startup
• Solution
• Used msconfig to itemize startup programs.
• Disabled picaboo, dropshots, itunes helper,
  Adobe Reader, HP Digital Imaging, Hp Image Zone,
  Kodak Easyshare software, Kodak software updates
• Computer now starts much faster
• Second option is services.msc

5
MS Word

• Problems
• Froze while using it
• Needed to shut down frequently
• Would not open
• Solution
• Downloaded all new updates
• Downloaded new updates for MS office

6
Norton Anti-Virus Software

• Problem
• Took a long time to open
• Froze and left a screen on desktop
• Solution
• Installed new updates for Windows and Norton
• Downloaded spybot

7
Shut Down

• Problem Windows will not completely shut down.
  It remains on the shutting down window.
• Common Causes
• Windows Exit Sounds
• Sound files could be corrupt or misplaced.
• Using Multiple antivirus software
• Only one antivirus program should be used at a
  time.
• Software Conflict
• Use msconfig to see if different software
  programs are conflicting and causing the
  computer to stall at shut down.
• Power Options
• Eliminated power off schemes that may slow down
  the computer.

8
Printing

• Problems
• Freezes in the middle of a printing job
• Will stay on deleting job for two or more days
• Unable to print
• Solutions
• Change settings under printer properties.
• Install new drivers and updates
• Remove printer and reinstall with new drivers

9
References

• Websites used for troubleshooting
• msconfig sites
• http//support.microsoft.com/default.aspx?kbid310
  560
• http//reviews.cnet.com/4520-10165_7-5554402-1.htm
  l
• http//netsquirrel.com/msconfig/
• MS Word
• http//office.microsoft.com/en-us/FX010402221033.a
  spx
• http//update.microsoft.com/windowsupdate/v6/defau
  lt.aspx?lnen-us
• Norton Antivirus Software
• http//www.symantec.com/home_homeoffice/index.jsp
• Shut Down
• http//h10025.www1.hp.com/ewfrf/wc/document?lcen
  ccuslangendlcenproduct500261docnamebph071
  48
• Printing
• http//www.microsoft.com/resources/documentation/w
  indows/xp/all/proddocs/en-us/print_fixing_problem.
  mspx?mfrtrue
• http//www.microsoft.com/resources/documentation/w
  indows/xp/all/proddocs/en-us/print_fixing_problem.
  mspx?mfrtrue