Flightcase offers outsoursced NOC services & Help desk (1)

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Flightcase offers 24/7 outsoursced NOC services
Help desk
http//fltcase.com/
2

• At Flightcase, we believe in assisting our
  clients with a seamless experience of owning a
  24/7 Managed NOC Services without actually having
  to invest into oneself.
• Our Managed NOC Services is designed in such a
  way that it can act as an extension to the
  companys current setup/infrastructure.
• Our skilled NOC resources work with the
  companys current tools ensuring that our clients
  enjoy uninterrupted services during the
  transition.
• The technical support that we promise to our
  clients is unmatched to industry standards and
  ensures 24x7x365 NOC support services.
• With the effective handling of more than 90 of
  the routine tickets, our NOC team shares the
  labour-intensive responsibility of the business
  of the clients helping them to save upon their
  operational cost and allowing them to focus on
  their strengths that would add value to their
  business.

http//fltcase.com/
3

• For any organization it is a daunting and costly
  project to create, design and implement an
  in-house help desk.
• So in order to make this hassle free and cost
  effective, companies tend to outsource this to
  Managed Service Providers like us who have been
  perfecting their Help Desk and NOC over the
  years.
• With the Enterprise Help Desk services on MSPs,
  companies are easily able to focus on running
  their business while we filter out the
  productivity robbing noise.

http//fltcase.com/
4

• The various day to day duties of the NOC and
  Service Desk include
• 1Receipt of all incident notifications and
  service requests
• 2 Recording
• 3 Classification
• 4 Prioritization
• 5 Troubleshooting
• 6 Escalation as per SLA
• 7 Consistent communication
• 8 Maintenance

http//fltcase.com/
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Why us

• ISO 27001 2013 Certified for Information
  Security Management of Systems

• Decade old Experience of working with
  International Network Providers of
  Voice/Data,IP/Mobility Network operators in
  access network, backhaul network and core network

• Remote Monitoring Experience of handling remote
  NOC operational issues for IT Products,Internet
  Service Provider (ISP), Telco Carriers, Telecom
  Service Provider (TSP) network, etc

• Troubleshooting expertise for Network elements /
  equipments, communicating with customers across
  the globe for our clientele

• Experience for deployment of complete NOC
  (inclusive of OSS tools, IT Infrastructure and
  video wall) for centralized NOC/Technical support
  solutions

http//fltcase.com/
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Few of things that we do

• Voice data (IP) network monitoring
• Monitoring operations of all backbone links and
  network devices
• Ensuring continuous operation of servers and
  services
• Full featured, web based helpdesk for resolving
  IT and non-IT issues
• Providing quality support for network users
• Provides automation for ITIL Service Support
  Processes
• Troubleshooting with clients all network and
  system related problems
• Integrated support for Incident, Problem, Change,
  Configuration management

http//fltcase.com/
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Visit us
Address 7th StreetFortworth, Texas 76102 United
States.
E-Mail info_at_fltcase.com
Website info_at_fltcase.com
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