NOC and IT Help Desk Services

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NOC and IT Help Desk Services
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NOC and IT Help Desk Services
The NOC provides back end maintenance, problem
resolution and support, so that the MSP can
respond to issues as they arise and ensure client
uptime. The help desk, on the other hand, is a
call center designed to field front-line
questions directly from end-clients who are
actively experiencing some issue.
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NOC Focused on Network and Systems
They act as a sort of mission control center to
monitor and manage a network, including system
security, performance, and backup processes.
24x7x365 coverage of On-Premises Servers, Cloud
Servers and Network Appliances.
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Help Desk Focused on End Users
The Help Desk directly responds to the end user,
or someone representing them, and resolves
technical problems as they arise. Communication
can often be initiated by clicking a support
icon, sending an email, or calling by phone.
24x7x365 support of staff and user including
Workstations, Laptops, Tablets and Smartphones.
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NOC and IT Help Desk
Take a look at the end users of your business
technology they could be customers, vendors or
employees and consider how the efficiency of
your technology affects your business.
It can be difficult to manage technical support
and front-line user support in-house, so many
MSPs look to third-party options and offerings to
help absorb some of these tasks. When doing so,
it's important to know the difference between an
outsourced Network Operations Center (NOC) and
Help Desk in a fully-managed - meaning support is
integrated with your IT management platform -
business model.
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NOC Help Desk

• NOC Help Desk services which are especially for
  IT firms which face a lot of day to day trouble.

• Help Desks remaining in-house within MSP
  organizations, so that the MSPs can personally
  support individual users who need help for items
  like login problems, a PC issue and so on.

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What Does a NOC Do...?
Integrated with your remote monitoring and
management (RMM) solution, a fully-managed NOC is
designed to provide back-end maintenance, problem
resolution and support, so that the MSP can
respond to issues as they arise and ensure client
uptime. You can look at a NOC as a separate
entity that works as an extension to your IT
team, but works behind the scenes and is never in
direct contact with your end users.
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How does this benefit you?

• Increase Profitability
• Focus on your core business while enhancing your
  in-house resources to higher initiatives by
  transferring your high frequency IT management
  activities to PCG Managed Workplace NOC and Help
  Desk.
• Scale your Business Rapidly and Affordably
• PCG Increase customer satisfaction, retention and
  loyalty by reducing downtime and increasing
  productivity through the delivery of reliable
  247 technical support services for all
  end-usersand rapidly add new user sites
• Increase Brand Exposure
• PCG operates as the IT support provider for our
  customers, using fully customized end-user
  communications, including emails, toll-free
  phone, and online chat technical support.
• Synchronize Your Resources
• Experience the efficiency of 100 visibility and
  ticket round-tripping where PCG Managed Workplace
  operates as a seamless extension of your
  technical staff by fully integrating our RMM, NOC
  and Help Desk.

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NOC Help Desk Services

• The need of active and well informed NOC Help
  Desk is on the rise as the number of IT firms and
  professionals is hugely growing, with so many
  daily maintenance tasks and targets to meet the
  entire process of IT troubleshooting and
  mandatory clean up.
• NOC Services come here like the one stop solution
  for the IT problems so the daily targets and
  profits are not hampered at the cost of
  maintenance and repairs.

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NOC Help Desk Services
The NOC Help Desk does the daily maintenance
tasks and monitoring for you in the background in
a completely secure manner, the NOC ensures the
backups are running just fine and that the server
performance is exactly how it should be.
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Thank You!
Presented By
Flightcase IT Services
For more details Email - info_at_fltcase.com Phone
No. - [phone]