Things that make Amazon’s Jeff Bezos,

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25 things that make Amazons Jeff Bezos,
Jeff Bezos
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Jeff BezosFounder,CEO
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Not only does he read many customer complaints,
he forwards them to the relevant Amazon
employees, with a one-character addition a
question mark.
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When Amazon employees get a Bezos question mark
e-mail, they react as though theyve discovered a
ticking bomb. Theyve typically got a few hours
to solve whatever issue the CEO has flagged.
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He locked eyes with Shure, whose division oversaw
e-mail marketing. I want you to shut down the
channel, he said. We can build a 100 billion
company without sending out a single f-?-?-?-?-?-
e-mail.
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The desks at amazon are repurposed doors
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Meetings at amazon begin with everyone in the
room sitting in silence as they read a six-page
document called a narrative 
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If an employee does not have the right answers or
tries to bluff, or takes credit for someone
elses work, a blood vessel in Bezoss forehead
bulges
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Says Kim Rachmeler, an executive who worked at
Amazon for more than a decade. Jeff doesnt
tolerate stupidity, even accidental stupidity.
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The group spent 9 months on the task, then
presented their work to Bezos. We had beautiful
documents, and everyone was really prepared,
Jones says. Bezos read the paper, said, Youre
all wrong, stood up, and started writing on the
whiteboard.
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Jones was giving an update on the transition when
Bezos had a nutter. He called me a complete
f-?-?-?-?-?- idiot and said he had no idea why
he hired idiots like me at the company, and said,
I need you to clean up your organization,?
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Have Backbone Disagree and CommitLeaders are
obligated to respectfully challenge decisions
when they disagree, even when doing so is
uncomfortable or exhausting. Leaders have
conviction and are tenacious. They do not
compromise for the sake of social cohesion. Once
a decision is determined, they commit wholly.
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Some amazon alumni call it a gladiator culture
and wouldnt think of returning. Many last less
than 2 years. Its a weird mix of a startup that
is trying to be supercorporate and a corporation
that is trying hard to still be a startup, 
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Steve, why havent I seen anything on this in
three months? Well, I had to find an editor
and work through mock-ups. This is developing
too slow. Do you care about this?
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