Steps to Deal with Negative Behaviour

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Steps to Deal with Negative Behavior

• Sophie Miller

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Contents

• What is Negative Behavior
• Causes of Negative Behavior
• Steps to Deal with Negative Behavior

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What is Negative Behavior

• It is something that we all have experienced.
• It is like a virus that affects the whole team.
• Its just become the habit that affects the
  profitability of the team.
• As a manager, you need to ensure that it does not
  effect your team.

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Causes of Negative Behavior

• Tackling negative behavior is the vital part of
  any organization.
• The cause is either nature or nurture.
• Nature Some people are naturally negative, we
  should exclude that.
• Nurture Sometime organization gives you
  difficult environment which creates negativity in
  employees.

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Steps to deal with negative behavior

• Diffuse the anger by relating to the problem. I
  notice you seem irritated by my patient and I can
  understand. Sometimes she is hard to deal with.
• Talk about what you saw. I saw you get really
  upset with Ms. Jones because she wouldnt take
  her medication.
• Ask for what you want.
• Wait for agreement.

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Conclusion

• Sit down if possible when delivering criticism.
  Arguments tend to escalate when people are
  standing.
• Managers need to ensure that team should not be
  affected by negativity.
• For tackling these issues we can hire some
  inspirational speaker who will give sessions on
  handling negative behavior.

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• Thank You