General IS Assembly Meeting

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General IS AssemblyMeeting

• January 27, 2009

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Agenda

• 1000-1015 Kick-Off Video
• 1015-1020 Welcome Fred Hammond
• 1020 -1030 Introduction Bert Robles
• 1030-1050 Clinical Application Ernie Weber
• Cont. Revenue Cycle Apps.
• 1050-1055 Customer Support Group Dilip Nath
• 1055-1105 Business Applications Rick
  Ramlakhan
• 1105-1115 Scientific Computing Matt
  Avitable
• 1115-1125 Academic Computing Greg Conyers
• 1125-1135 Biomedical Comm. Manny Bekier
• 1135-1145 Video Change
• 1145-1155 Information Security Brian Gaon
• 1155-1205 Telecommunications Melanie Scott
• 1205-1215 Network Technology Joel Stern
• 1215-12-25 Interoperability
  Applications Tony Pagnoni
• 1225-1235 Systems Operations Robert
  Losonsky

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Office of the CIO
We Heal We Teach We Discover
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Office of the CIO

• Todays Objectives
• Recognition of our People
• Reflect on our Accomplishments
• Our Challenge Ahead
• Our Professionalism Growth

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Office of the CIO

• Performance Programs
• Drafts Completed UUP Management Staff
• Completion of Performance Programs by 2/16/09
• Professional Technical Growth Plan!
• E-Learning SkillSoft
• Extensive Courseware (800) Referenceware
  libraries (4500)
• Interactive Courses Certificate Programs
• Learning Simulations
• Thousands of the latest and best business and
  technology books
• Broad and deep coverage of over 100 different
  technology topics

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Office of the CIO
Gartner World Class Research Consulting
Services 1,200 research analysts and consultants

• Application Development Integration
• Business Intelligence
• Business Process Management
• Consumer Technologies
• Customer Relationship Management
• Data Management Integration
• Emerging Trends Technologies
• Enterprise Architecture
• ERP Supply Chain Management
• High-Performance Workplace
• IT Asset Management
• IT Operations

• IT Management
• Mobile Wireless
• Networking Communications Equipment
• Networking Communications Services
• Open Source
• Outsourcing
• PCs, Laptops Handheld Devices
• Security Privacy
• Servers Storage
• Web Services

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• Announcing IS System Directory Data Base

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Office of the CIO
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Office of the CIO
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• CAG - Computer Applications Group
• SUNY Health Bridge (Electronic Medical Records)
• Revenue Cycle Applications Group

Ernie Weber
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Clinical Applications Imaging Group
Staff Recognition

• Michael J. Burns, Associate Administrator
• Dynesdal Wint, Associate Director
• Richard Ajimati, Supervising Prog Analyst
• Tracy L. Coar, Sr. Administrative Asst.
• Maryam McCallum, IT Training Coordinator
• Eon Watts, Lead Programmer
• Aleksandr Roytberg, Supervising Prog Analyst
• Sean Bullen, Supervising Prog. Analyst

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Clinical Applications Imaging Group
Key Accomplishments for 2008

• Viasys Epilepsy Monitoring System Upgrade
• CoPathplus Implementation of Dragon Naturally
  Speaking Voice Recognition

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Clinical Applications Imaging Group
Key Accomplishments for 2008

• Philips OB TraceVue Fetal Monitoring System
  Revision upgrade to Rev E.0.0.1
• T-SystemEV- total of four system upgrades and two
  revision upgrades
• 3M Healthcare System Installation of the 3M
  ClinTrac and Abstracting System

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Clinical Applications Imaging Group
Key Accomplishments for 2008

• Tumor Registry System Upgrade
• Nurse Scheduling / System Upgrade
• Cactus Physician Credentialing System
• All Radiology PACS images are available on the
  web.

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Clinical Applications Imaging Group
Key Accomplishments for 2008

• Document Imaging Management
• System (DIMS)
• Backfile Conversion total of 5.8 million pages
  scanned
• 11.5 million images in our enterprise-wide system

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Clinical Applications Imaging Group
Key Accomplishments for 2008

• ORSOS-Operating Room System
• Implementation of Renal Division (Inventory,
  Scheduling and Charging)
• Post case turn-around time has improved
  productivity and operations

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Clinical Applications Imaging Group
Key Accomplishments for 2008

• GE Centricity Picture Archiving and Information
  System
• Established workflow for Echo and Cath Lab
• Established work list management for Cath Lab
• Installed Cardiology Information System 1000
  reading workstations

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Clinical Applications Imaging Group
Key Accomplishments for 2008

• Clinical Application System Training
• Cerner LIS Order Entry / Inquiry
• Eagle Appointment Scheduling/ Patient Inquiry
• PC Literacy
• SUNY HealthBridge
• Nursing Desktop Icon Training

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Clinical Applications Imaging Group
Looking Ahead 2009/2010

• GE Centricity Cardiology Phase 1 go-live
  1st qtr 2009
• Morrisey System for Case Management, Denials,
  Social Work, Infection Control, Performance
  Improvement
• Implementation of the Impac Radiation Oncology
  Management System

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Clinical Applications Imaging Group
Looking Ahead 2009/2010

• Implementation of Powerscribe Radiology Voice
  Dictation System
• Expansion of the Document Imaging System
  campus-wide

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SUNY HealthBridge
Staff Recognition

• Michelle Daniels-Devore
• Brenda Jenkins
• Marva Lawrence
• Jeffrey Lee
• Henry Tseng
• Benjie Tudtud
• Alex Peskowski

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SUNY HealthBridge
Key Accomplishments for 2008

• Patient Lists and Results Retrieval
• Nursing units 61, 62, 63, Dialysis. Adult
  Chemo.
• Nursing units 81, 82, 83, 71,72, 73,74,
  Epilepsy, 52.
• Nursing units 41,42, 43, RR, 31, 32, 33,34,22,
  24.

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SUNY HealthBridge
Second Activation Activation of Clinical
Documentation in Suite B (Family Practice)

• Physician and Nurses notes
• Immunization Record
• Wellness schedule
• Medication Profile

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SUNY HealthBridge
Looking Ahead 2009/2010

• 5.0 System Upgrade.
• Pharmacy Activation
• Additional Clinic Activations with new
  functionality including Rx Writer, Pt Tracking,
  and Scheduling.
• Computerized Physician Order Entry (CPOE)
  Activation.

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Revenue Cycle Applications Group
Staff Recognition

• Izzy Chait
• Stuart Clenman
• Dilip Nath
• Garett King
• Michael Macht
• Parvin Tavakoli

• Goldy Stern
• Riva Stockhammer
• Dipa Nath
• Joy Eisenstat
• Siva kana

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Revenue Cycle Applications Group
Key Accomplishments for 2008

• Implemented new Physician NPI Set-up UB04 Claim
  format, replaced UB92.
• POA Present on Admission Set-up, new data
  collection requirements for billing and SPARCS.
• Medicaids New OP Ambulatory Procedure Group
  coding logic and reimbursement Set-up for Clinic
  encounters. New logic for OP reimbursement like
  the IP Diagnostic Related Groups.
• Successfully Installed and support for NDCs
  ePremis product, which provides a Claim Manager
  and a Claims Clearing House.
• Bay Ridge Go-Live Registration and Billing
  Set-up.
• We have Completed merging 40,000 patients,
  reducing our MPI by 20,000. This is a
  prerequisite to interfacing with multiple
  systems.
• We are live with Accu-Match in the Emergency
  Room and Admitting areas and will be live in the
  OPD area by March 2009.
• Eagle Support for Clintrac MR Coding System
  for Lawson Implementation.

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Revenue Cycle Applications Group
Looking Ahead 2009/2010

• Further rollout of APG in 2009
• Implement remainder of the Accu Match in 2009
• Implement Document Imaging Report Distribution
  tools to incorporate the existing FISRAS reports
  distribution system.
• Train and Encourage users to use the document
  imaging system product to use for data analysis
  and business planning.
• Implement Business Objects Data Integrator
  Solutions.
• Migrate legacy data from dbase to Microsoft SQL
  environment.
• Streamline information submission to various
  agencies including SPARCS, UHC, DOH and NYCLIX.

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Dilip Nath
Customer Support Group
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Customer Support Group
Staff Recognition

• Nigel Robertson (New Member)
• Dawn Qiu (New Member)
• Jogy Mathew (New Member)
• Vicente Farias (New Member)
• Larin Battles (Temp)
• Maurice Augustin (Temp)

• Arkadiy Dvorkin
• Steve Fouchong
• Joshua Kellerman
• Joseph Menuau
• Siva Kana
• Gio Augustin

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Customer Support Group
Key Accomplishments for 2008

• Deployed over 500 New Devices.
• Provided resolutions to over 12,000 reported
  incidents.
• Consolidated support technicians, Desktop 1st
  level applications support functions to a single
  point of contact.
• Completed support center maturity assessments by
  HDI. (Help Desk Institute)
• Provided professional training to most of the
  staffs on Windows Vista, Mac, Citrix, Customer
  Service Skills, and Certified several of the
  staff by Help Desk Institute.

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Customer Support Group
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Customer Service Group
Looking Ahead 2009/2010

• Extend business hours from 8am to 8pm by 2010
  extend to 24/7/365 days.
• Upgrade Track It 7.0 (incident management system)
  to 8.5 implement best practice.
• Introduce online customer feedback and launch
  self service.
• Full implementation of ASCD (automated skills
  based call distribution) system.
• Introduce ITIL methodology and KPI (Key
  performance indicators).
• Increase remote support, and first call
  resolutions including mobile users.

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Enrick Ramlakhan
Business Applications Group
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Business Applications Group
Staff Recognition

• Janet Karageozian
• Ivan Vasquetelles
• Elizabeth Schwartz
• Herve Blemur
• Vicki Marsan

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Business Applications Group
Key Accomplishments for 2008

• DMC Lawson Supply Chain Team Implemented the
  following applications for DMC RX
• Mobile Supply Chain Implementation
• GHX / EDI (Electronic Data Interchange)
• Requisition Self Service Implementation (RSS)
• Electronic Recognition to Purchase Order Process
• DMC Lawson H R Team
• Transitioned over to SUNY HR from PDS (Personal
  Data System)
• Daily XML imports of SUNY HR transactions for
  load to Lawson
• DMC Lawson Finance and G/L Team
• Lawson G/L Go-Live on January 1, 2009
• DMC Information Services
• Building custom interfaces and solutions to fit
  Lawson for DMC
• Maintaining the multiple technologies and
  platforms required for Lawson

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Business Applications Group
Looking Ahead 2009/2010

• Lawson Supply Chain Rollout July 1, 2009
• Interface SUNY DMC Purchase Orders with SUNY
  Admin
• Implement Lawson Supply Chain Management for
  Central Stores
• Begin Requisition Self Service rollout for select
  departments
• Lawson Business Intelligence Roll Out 3rd Q 2009
• Dashboard Reports
• Smart Notifications
• Process Flow
• Lawson Budget and Planning Roll Out 4th Q 2009

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Matthew Avitable
Library Systems and Scientific Computing
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Scientific Computing
Staff Recognition

• Dr. Jay Weedon
• Mr. Fred Houston
• Ms. Patricka Brown

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Library Systems
Key Accomplishments for 2008

• What happened this year
• Cell phone coverage in the lower level of the
  library
• Transition to Macintosh desktop systems for
  Library staff
• Virtual system for Microsoft applications
• Parallels
• VMFusion
• Library admin servers now running MAC OS X

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Scientific Computing Library Systems
Looking Ahead 2009/2010

• Completion of Server Room (EB16)
• eCommerce contract finalized and implemented
• Implementation of XenApps (Citrix Virtualization)
• High hopes for a High Performance Computing
  System

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Greg Conyers
Academic Computing
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Academic Computing
Staff Recognition

• Educational Computing
• Jim Neill
• Brett Laurance
• Lucien Frederic
• Web and Systems
• Damian Alleyne
• Kenz Adai
• Banner
• Sophie Christoforou
• Banner team leaders

• Student Information Systems
• Dina Britan
• Jimmy Chin
• Vira Fedoriv
• Kevin Chia
• Glenn Thomas
• Administrative
• Omesha Paschal

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Academic Computing
Key Accomplishments for 2008

• Banner
• Self serve Admissions Phase 1
• Commencement data collection
• Health Insurance waiver
• Enhancement of Discover reporting
• Clinical Rotation scheduling
• Admissions interview scheduling
• Finalized data migration

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Academic Computing
Key Accomplishments for 2008

• Academic Computing
• Graduate Medical Education (GME) Software
  selection
• Document imaging of Academic Administration
  records
• Continued Development of Sharepoint Pilot for IS
• Assume responsibility for development and
  management of Academic VMware

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Academic Computing
Key Accomplishments for 2008

• Educational Computing (Jim Neill)
• Installation of 108 Computers
• Upgrade of Angel Courseware and Modifications
• Clicker introduced into curriculum
• Projector installations
• Acquisition of Smart-boards
• Gross Anatomy Lab Video Cameras /Computer and
  AV displays
• Turnitin anti-plagiarism software
• Remote administration of public computers

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Academic Computing
Key Accomplishments for 2008

• Educational Computing (Jim Neill)
• Installation of teaching software suite for
  faculty
• Acrobat
• Photoshop elements
• SPSS
• Assessment of Academic technology needs
  throughout the 5 colleges
• Development of online tutorials for faculty and
  students
• Upgrade of Adobe Connect Web meeting software
  (Breeze)
• National Board of Medical Examiners (NBME)
  on-line exams for College of Medicine (COM)
  clerkships

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Academic Computing
Looking Ahead 2009/2010

• DR Planning
• Technology integration into COM curriculum
• MS 1 students will be required to purchase
  laptops for use with
• Virtual Microscopy
• Computerized exams
• Installation of smart boards in carrels
• Clinical data Collection for Students using GME
  Software

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Academic Computing
Looking Ahead 2009/2010

• Lecture Capture/Podcasting
• Production rollout of Sharepoint
• Banner
• Credit Card Payment add-on to Banner
• Admissions Phase 2
• Complete online application
• Banner 8 upgrade planning
• Integrated self service
• Angel courseware integration
• Deployment of room scheduling software for
  departmental use

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Manny Bekier
Biomedical Communications
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Biomedical Communications
Staff Recognition

• Web Development John Zubrovich, Aaron Cormier,
  Don Stankalis
• Digital Signage Frank Fasano
• Graphic Design/Print Production - Bruce Kuo,
  Richard Kipper, Frank Fasano
• Video Production Videoconferencing Louis
  Ebarb, Ustinov Luke
• Photography Unit Ernest Cuni, Marcos Lainez
• Administrative Assistant- Lila Jones

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Biomedical Communications
Key Accomplishments for 2008

• Web Development
• Launch of New Campus Wide Website 2/14/2008
• Content Management Installation and Training (45
  Depts.)
• 32 New Websites 21 Websites in Development
• Campus Publications (Research, Hospital,
  Academic)
• ( ie. Health Reports, Profiles in Innovation
  Research Downstate)
• Video Conferencing
• Participate in regional an international video
  conferences
• Weekly Grand Rounds (Maimonides, Lutheran and
  LICH)
• Video Production goes High Definition
• 81 Health Center Productions (for NYC, Queens,
  Bklyn Cable TV)
• Digital Signage System
• Poster Sessions (185 Research Poster Sessions)
• Sesquicentennial Biomed Sub-Committee
• Website ( Historical Time Line), Video
  Production, Banners, Promos

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Biomedical Communications
Looking Ahead 2009/2010

• Technology Awareness to our Faculty and to our
  Affiliates
• Digital Asset Management
• Digital Signage (Phase 3)
• Web Development
• Automated Poster Session Production
• Department Marketing Plan

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Brian Dennis Gaon
Information Security Group (ISG)
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Information Security Group (ISG)
Staff Recognition

• David Fox Lead Security Engineer
• Enhanced Help Desk remote desktop user support
  solution.
• Robert Williams Network EngineervmWare
  management and tactical support.
• Paul Liang Network Engineer (new member)

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Information Security Group (ISG)
Key Accomplishments for 2008

• vmWare enterprise infrastructure
• (server consolidation / virtualization)
• SMS
• (asset management of servers)
• E.A.R.S.
• (Emergency Alert Response System)

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Information Security Group (ISG)
Looking Ahead 2009/2010

• Downstate OneCARD initiative
• Identity Management (roles-based access
  controls)
• Reduced Sign-On to enterprise applications
• Session Resumption Management (nursing
  workstations)
• eCommerce intergration (copiers, vending,
  cafeteria, laundry)

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Melanie Scott
Telecommunications
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Telecommunications
Key Accomplishments for 2008

• Partial Implementation of Web Xchange on-call
  scheduling

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Telecommunications
Looking Ahead 2009/2010

• Complete Web Exchange
• Complete Comview Billing
• Complete Station Review
• PBX upgrade
• Institute Cellular policy
• Enhance Cellular access in authorized areas
  throughout the institution

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Telecommunications

• Total number of lines managed by telecomm
• 2006/2007 -- 6272 2007/2008 --
  6510 2008/2009 -- 7574
• Page Calls per Console per month
• 2006/2007 -- 956 2007/2008 -- 1526
• 2008/2009 -- 1563
• Calls per Console per month2006/2007 --
  974 2007/2008 -- 1340 2008/2009 -- 1657

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Joel Stern
Network Technology Group
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Network Technology Group
Staff Recognition

• Data Communications
• Jason Wei, Scott Huang, Salvador Morales
• Virus Protection Patching
• Prabhat Gupta
• Email
• Lin Wang, Sean Davis
• Network Cabeling
• Robert Williams
• Adrienne Jackson

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Network Technology Group
Key Accomplishments for 2008

• Implementation of SONET Ring (fiber optic
  communications)
• 100 Increase in Internet Capacity Back-Up
  Load Balancing
• Wireless Hospital Network
• Upgrade of Core HSEB/Academic Network
• Complete Upgrade of Hospital Network
• New Switches
• Upgraded Expanded closets
• Increased Fiber Capacity

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Network Technology Group
Looking Ahead 2009/2010

• Downstate at Bay Ridge Network
• 100 Increase in Internet Bandwidth
  Diversification
• Virus Protection Upgrade
• Internet Bandwidth Shaping
• Implementation of Network Redirection

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Tony Pagnoni
Interface/Interoperability- Applications
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Interface/Interoperability
Staff Recognition

• Kam Lee
• Yuri Rojankovski
• Tim Cheung

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Interface/Interoperability
Key Accomplishments for 2008

• Interfaces
• NYCLIX
• 3M Chartlink
• PatientKeeper
• Centricity
• Dentrix
• Eclipsys Pharmacy interfaces to Robot and Pyxis
  using eLink
• Interoperability
• Support Eagle Merge Messages across multiple
  systems
• Extract Allergies from SCM and send as HL7 to
  pharmacy systems
• Monitoring Programs written
• Email notification when messages are rejected by
  Eclipsys
• Email notification when any HL7 feed is
  problematic

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Interface/Interoperability
Looking Ahead 2009/2010
Interoperability Single Registration for all
systems Upgrade Eagle HL7 outbound ADT
interface to version 2.3 Implement Eagle HL7 ADT
inbound interface Eclipsys Inbound ED
Documents, Cardiology Results, STAR OP EMR
Documents PACS images such as cardiology
images, radiology images Ordering Pharmacy
ordering Radiology bi-directional order
interfaces Lab bi-directional interfaces
Outbound Real-time HL7 Allergy interfaces to
pharmacy systems NYCLIX ED T-system Documents,
Cardiology Results Eagle Charges Pharmacy,
Cardiology, Dentrix, MUSE
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Applications
Staff Recognition

• Chuck Davis
• Metin Takil
• Malik Sharif
• Shen Meen Liu
• Steven Smoland
• Steve Liang

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Applications
Key Accomplishments for 2008

• Expansion Budget Application
• XML SUNY HR Feedbacks
• SUNY data transformations Lawson
• Lawson PDS Reporting
• I.S. Systems database
• Enhanced Policy Procedures web site

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Applications
Looking Ahead 2009/2010

• O/R Reservation System
• SUNY data transformations Lawson
• Lawson Budget Application
• Web Services
• Blood Bank XML database

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Robert Losonsky
Systems/Operations
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Systems/Operations
Staff Recognition

• Database Administrator (Frank Luo) Oracle
  expertise
• Systems Administrator (Philip Sills) Mainframe,
  TSM expert
• Systems Administrator (Harold Irvin) proven
  problem solver
• Systems Administrator (Herman Chen) Citrix, AIX
  talents
• Systems Administrator (Igor Soshnik) Citrix, SQL
  enabler
• Operations provide 7x24 coverage

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Systems/Operations
Key Accomplishments for 2008

• Environmental Controls
• Storage and Backup Centralization
• Automated Tape Library w. Offsite

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Systems/Operations
Looking Ahead 2009/2010

• Storage technology snaps, mirroring,
  replication, thin provisioning, CDP(Continuous
  Data Protection)
• Large Systems technology Capacity backup
• Citrix desktop
• Complete Provisioning

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Office of the CIO

• 7 Cs for Information Services
• Competency
• Commitment
• Communication
• Collaboration
• Cooperation
• Consideration
• Customer Service

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Thank You All!