Northeast Region Community Awareness Emergency Response

1
Northeast Region Community Awareness Emergency
Response

• Community Notification Program
• UPDATEline and Call-out System
• Presentation to Industry Canada
• July 30, 2003

2
BP Fire 2001

• Excellent coordinated emergency response
• Improved communication needed
• Industries/municipalities saw opportunity for
  change
• common system and protocols for notification

3
Common Protocols

• Determine incident notification levels
• Some events cause public curiosity or concern,
  but do not require emergency response
• Address communication needs in emergency and
  non-emergency situations

4
Community Notification Program

• Two unique features
• Call-in UPDATEline 1-866-653-9959
• Automatic call-out TELUS Geomatics, combines GIS
  and IVR

5
UPDATEline

• Industry members post messages about unusual
  activity
• Loud noises or alarms
• Prolonged flares, smoke, fire
• High traffic levels
• Odours
• Industry members/municipality post messages about
  serious incidents
• Wild fires
• Fires/explosions at plant sites

6
Call-out

• Residents provide address and two phone numbers
  for regional contact list.
• Industry members/municipality call residents in
  immediate area with information
• Does not replace emergency broadcast, bridges gap
  when highly visible but action not required
• All activity, recorded on UPDATEline so anyone
  can access information

7
The Call-out System

• Internet-based
• Easy to use, click and drag of a mouse
• Flexible
• can expand area for calling
• can send real-time or pre-recorded message
• real-time monitoring
• detailed reporting

8
Public Information

• March 27th news conference
• Advertised in regional newspapers
• Test call-out March 28
• Brochures delivered to households in region
• www.nrcaer.com
• Posters Billboards
• Presentations to interest groups
• Information at tradeshows and open houses
• Brochures included in Welcome Wagon information

9
Community Notification Program

• QA

10
Northeast Region Community Awareness Emergency
Response

• Community Notification Program
• UPDATEline and Call-out System
• Presentation to Industry Canada
• July 30, 2003