Summary and Conclusions of Workshop Concepts

1
Summary and Conclusions of Workshop Concepts

• Gustavo De León
• Regional Officer, Air Traffic Management and
  Search and Rescue
• ICAO NACC Regional Office
• NAM/CAR/SAM Quality Assurance Workshop

NAM/CAR/SAM Air Traffic Services Quality
Assurance Workshop (Port of Spain, Trinidad and
Tobago, 26 to 30 November 2001)
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ATS Quality Assurance Workshop Summary

• Time Management
• Communications
• Definitions
• Background

3
ATS Quality Assurance Workshop Summary

• ATS Quality Assurance Programmes
• Controller Proficiency Checks
• Air Traffic Incident reporting, investigations
  and investigation teams
• Air Traffic Incident prevention programmes
• Air Traffic Services evaluation programmes

4
ATS Quality Assurance Workshop Summary

• Proficiency training programmes
• ATS safety management
• Human Factors
• Workshop activities

5
Next Steps

• Regional guidance material approved by
• GREPECAS/10 (Canarias, Spain, October 2001)
• ATS QA Programme Workshops
• 2001 (English) NAM/CAR/SAM
• 2002 (Spanish) CAR/SAM

6
Next Steps

• ATM Evaluation Missions to States/Territories and
  International Organizations responsible for FIRs
• 2001 2003
• Encourage implementation of CAR/SAM/3 RAN Meeting
  Rec. 5/38

7
Next Steps

• ATS QA Programme Training Course
• Request for development of a QA Programme
  Training Course under TRAINAIR
• ICAO Headquarters for consideration as worldwide
  Guidance Material

8
Conclusions

• ATS quality assurance programmes would place
  safety at the forefront while expediting and
  maintaining an orderly flow of air traffic
• Quality assurance is a dynamic process used to
  continually improve an ATS system

9
Conclusions

• Quality will continue to be measured against
  historical data
• Number of ATS incidents
• Delays
• Employee and customer feedback
• Factors that cannot be measured readily must also
  be recognized

10
Conclusions

• Willingness to function
• Team
• Training
• Actions taken to support zero ATS incidents all
  factor into quality assurance

11
Conclusions

• The success of the quality assurance effort is
  dependent on the recognition that all ATS
  providers, independently and collectively, must
  strive to provide the best service possible

12
Conclusions

• Write what you do
• Do what you write
• Check what you do

International Standardization Organization Technic
al Committee 176 - ISO 9000 Basic Requirements
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THANK YOU
THE END