Building Culture

1
Building Culture

• Vic Becker
• Vice President, Human Resources
• Authoria
• Massachusetts Software Internet Council 11/2/2001

2
Core Values

• Communicate
• All Employee Meetings - Quarterly Minimum
• Corporate Portal
• Boot Camp
• Plaques/Desk Tents
• Demonstrate
• Senior team role models
• Live the values
• Meeting Management - CRF Method

3
A.C.E - Authoria Caliber Employee

• Top 10 of individuals who have the skills in the
  salary range and geographic area
• Value definition - Handout
• Selection
• Interview questions - Handout
• Role based interview
• Evaluation standards

4
Retention - High Performance

• Incentive Plans
• Company goals clear
• Individual goals - Metrics
• Pay for over-achievement
• Focus on relative performance - raise the bar
• Increase equity stake

5
Quality of Life

• Invest in the people
• Comfortable work environment
• Reasonable amenities
• Trust the people
• Professionals
• Define accountabilities
• Focus on the results

6
Results???
7
The Industrys Recognized Leader
8
8 million lives served
9
Voluntary Turnover

• 1999
• 18.7
• 2000
• 12.0
• 2001 YTD
• 4.4