Conversation Practice

1
Conversation Practice

• Hotel Reservation
• By Paul Chen

2
Outline

• Starting Questions
• What should be noticed while making a
  reservation?
• Info. that you may be asked by the hotel clerk
• Sample Conversations
• (1)
• (2)
• (3)
• Useful Expressions
• Reference

3
Starting Questions

• Have you ever reserved a room on your own? Did
  you do anything in preparation for the
  reservation?
• If so, could you share with us what should be
  taken into account while making a reservation?
  P.S. What are some ways for people to reserve a
  room? Please try to name some.
• If not, could you think of any things that people
  should pay attention to while reserving a room?
  Also, could you tell us how you can be sure that
  there is a place for you to stay during your
  vacation if you didnt make the reservation on
  your own?
• Should anything be done after the reservation?
• Besides the questions that I mentioned above, do
  you have anything to add that is related to the
  topic today?

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What should be noticed while making a reservation?

• room availability
• transportation
• room rate (including the governmental tax or
  not?)
• special need / request (depending on your need.)

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More to be noticed

• Hotel Facilities
• Laundry and valet service
• Bar
• Chinese Western Restaurants
• Café
• Baby-sitting service
• Currency exchange
• Gymnasium
• Outdoor swimming pool
• Hi-tech conference facilities
• Laundry and valet Service

• Room Facilities
• Hair dryer
• In-room movies
• In-room safe
• Air conditioning
• Mini bar
• Cable/satellite TV
• Internet service
• Tea and coffee making facilities
• Fax machine
• Complimentary daily newspaper

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Info. that you may be asked by the hotel clerk

• your full name (spell it out if it is not common)
• your address
• your phone number / cell phone number
• date of your arrival
• how many nights you will stay
• what kind of room you like
• how many people are coming
• any special need / request

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Sample Conversation One

• C Clerk G Guest
• Over the phone
• C Traders Hotel. May I help you?
• G Yes. Id like to make a reservation.
• C Certainly, sir. Whats your name, please?
• G Ronald Ashley. Last name is A-S-H-L-E-Y.
• C Thank you, Mr. Ashley. When will you be
  arriving?
• G June 28th.
• C For how many nights?
• G Until July 2nd.
• C So thats a single room for four nights.

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Sample Conversation Two

• On their way to San Francisco, Roy decides to
  stop in a small town and stay there overnight....
  
• Clerk Good evening, sir.  May I help you? 
• Roy Yes.  What kind of rooms do you have?
• Clerk How large is your party?
• Roy Three.  Two adults and one child.
• Clerk Let's see. We have a room with two double
  beds.  How many nights?
• Roy Just one.  We're only staying overnight.
• Can this be regarded as a room reservation? Why
  or why not?

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Sample Conversation Three

• R Receptionist G Guest
• G Id like to reserve a room for a week.
• R Certainly, sir. When will you be arriving?
• G We will be driving up Saturday morning.
• R Any specific need?
• G Yes, my wife is confined to a wheelchair.
• R No problem, sir. We have a room designated for
  the disabled to live in.
• G Good. We have a special van. Will there be a
  problem for parking?
• R No, sir. Youll have a parking space right
  outside the door and the room is located beside
  the elevator.
• G Excellent.

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Useful Expressions

• Do you know the meanings of the following
  expressions? Please try to explain them in your
  own words.
• make a reservation / reserve (a room)
• availability
• peak season
• tour operator
• travel agency

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Reference

• Liang, John and Sydney Rice. Everyday English in
  Conversation lthttp//www.focusenglish.com/dialogue
  s/ conversation.htmlgt
• Nordvall, Karl. Talk about Travel English for
  Airlines, Hotels, and Tours. Taipei Compass,
  2003.
• Source of Cover Picture lthttp//www.golden-traingl
  e.india-tours.com/hotels/india/delhi/five-star-del
  uxe/hotel-taj-palace-delhi.htmlgt
• Hong Kong Hotel Reservation lthttp//hongkong-hotel
  .com.hk/eng/package_booking.php?codeCON1gt