Chap glossary for Certo's Modern Management, 9ed'

1
Bicultural stress
Demographics
Discrimination
Diversity
Ethnocentrism
Gender-role stereotypes
Majority group
Minority group
Pluralism
Prejudice
Reverse discrimination
Role conflict
Role overload
Stereotype
Tokenism
Training
2
Bicultural stress is stress resulting from having
to cope with membership in two cultures
simultaneously.
3
Demographics are statistical characteristics of a
population.
4
Discrimination is the act of treating an issue,
person, or behavior unjustly or inequitably on
the basis of stereotypes or prejudices.
5
Diversity is the degree of basic human
differences among a given population. Major areas
of diversity are gender, race, ethnicity,
religion, social class, physical ability, sexual
orientation, and age.
6
Ethnocentrism is the belief that ones own group,
culture, country, or customs are superior to
others.
7
Gender-role stereotypes are perceptions about the
sexes based on what society believes are
appropriate behaviors for men and women.
8
Majority group refers to that group of people in
the organization who hold most of the positions
that command decision-making power, control of
resources and information, and access to system
rewards.
9
Minority group refers to that group of people in
the organization who are smaller in number or who
possess fewer granted rights and lower status
than the majority groups.
10
Pluralism is an environment in which cultural,
group, and individual differences are
acknowledged, accepted, and viewed as significant
contributors to the entirety.
11
A prejudice is a preconceived judgment, opinion,
or assumption about an issue, behavior,
individual, or group of people.
12
Reverse discrimination is the term used to
describe inequities affecting members of the
majority group as an outcome of programs designed
to help underrepresented groups.
13
Role conflict is the conflict that results when a
person has to fill competing roles because of
membership in two cultures.
14
Role overload refers to having too many
expectations to comfortably fulfill.
15
A stereotype is a positive or negative assessment
of members of a group or their perceived
attributes.
16
Tokenism refers to being one of very few members
of a group in an organization.
17
Training is the process of developing qualities
in human resources.