Chap glossary for Certo's Modern Management, 9ed'

1
Change agent
Changing an organization
Grid organization development (Grid OD)
Managerial grid
Matrix organization
Organization development (OD)
People change
People factors
Stress
Stressor
Structural change
Structural factors
Technological change
Technological factors
Virtual corporation
Virtual office
Virtual organization
Virtual teams
Virtual training
2
A change agent is an individual inside or outside
the organization who tries to modify an existing
organizational situation.
3
Changing an organization is the process of
modifying an existing organization to increase
organizational effectiveness.
4
Grid organization development (Grid OD) is a
commonly used organization development technique
based on a theoretical model called the
managerial grid.
5
A managerial grid is a theoretical model based on
the premise that concern for people and concern
for production are the two primary attitudes that
influence management style.
6
A matrix organization is a traditional
organizational structure that is modified
primarily for the purpose of completing some kind
of special project.
7
Organization development (OD) is the process that
emphasizes changing an organization by changing
organization members and bases these changes on
an overview of structure, technology, and all
other organizational ingredients.
8
People change is a type of organizational change
that emphasizes modifying certain aspects of
organization members to increase organizational
effectiveness.
9
People factors are attitudes, leadership skills,
communication skills, and all other
characteristics of the organizations employees.
10
Stress is the bodily strain that an individual
experiences as a result of coping with some
environmental factor.
11
A stressor is an environmental demand that causes
people to feel stress.
12
Structural change is a type of organizational
change that emphasizes modifying an existing
organizational structure.
13
Structural factors are organizational controls,
such as policies and procedures.
14
Technological change is a type of organizational
change that emphasizes modifying the level of
technology in the management system.
15
Technological factors are any types of equipment
or processes that assist organization members in
the performance of their jobs.
16
Virtual corporation is an organization that goes
significantly beyond the boundaries and structure
of a traditional organization.
17
A virtual office is a work arrangement that
extends beyond the structure and boundaries of
the traditional office arrangement.
18
Virtual organization is an organization having
the essence of a traditional organization, but
without some aspect(s) of traditional boundaries
and structure.
19
Virtual teams are groups of employees formed by
managers that go beyond the boundaries and
structure of traditional teams.
20
Virtual training is a training process that goes
beyond the boundaries and structure of
traditional training.