ITAC CIO Roundtable

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ITAC CIO Roundtable
Community Services IIT Cluster Jim Hamilton, CIO
ADM

• February 24, 2009

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Community Services Cluster (CSC) Overview

• Our Program Partners
• Ministry of Citizenship and Immigration (MCI)
• Ministry of Culture (MCL)
• Ministry of Education (EDU)
• Ministry of Municipal Affairs and Housing (MMAH)
• Ministry of Tourism (MTOUR)
• Ministry of Training, Colleges and Universities
  (TCU) Plus
• Nine agencies, boards and commissions

• Cluster Profile
• Provides I IT services to almost 5,000 staff
  and program partners located in nearly 200 sites
  in Ontario
• Partner ministries provide services to 130
  agencies, boards and commissions
• CSC employs over 200 individuals and manages a
  high profile portfolio
• Supports several multi-year projects using
  challenging technology
• Administers large sets of data across the
  education and municipal sectors

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Cluster Priorities Short Term
Business Application Support

• Operate and support 120 business applications

• Project Management Office - procures resources
  for projects
• Project gating processes
• ITIL Service Management processes

CSC Internal Improvement Initiatives

• Service level agreements with program partners
• Planning services
• Business case development
• Architecture processes

Value-Added Services

Develop and Deliver Systems and Services

• 50 projects planned or underway for 2009 2013
  (see selected examples on next slides)

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Cluster Priorities Longer Term(in the next 18
months)

• Enterprise Grant Management System (EGMS)
• Ontario Immigration Extranet

Ministry of Citizenship and Immigration

• OnSIS Operational Data Store Phase 2
• ESDW OnSIS Alignment R2a,3,4,5
• Application to load EQAO Student level data to
  ESDW
• ESDW Infrastructure ever greening project
• Public Sites/Applications
• ESDW on-going Infrastructure Cost
• L-18 Strategic Information System
• Special Education Needs System
• Statistical Neighbors (K-12) development and
  rollout

Ministry of Education
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Cluster Priorities Longer Term(in the next 18
months)

• Document and Records Transformation Project
  (DART) - in partnership with OCIPO
• Long-term Content Management System internet site
  (CCAS)
• Landlord and Tenant Board future releases

Ministry of Municipal Affairs and Housing

• Employment Ontario Information System (EOIS)
• OSAP IT Renewal
• Postsecondary Financial Information System (PFIS)
• Strategic Information Management System (Release
  II)

Ministry of Training, Colleges and Universities
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RFP and RFS to be Released Over the Next 6-8
Months

• Affordable Housing Information Management System
  (AIMS)
• Documents and Records Transformation Project
• Employment Ontario System
• Enterprise Grants Management System
• Community Services Cluster internal improvement
  initiatives

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Big Challenges Facing the Cluster and/or the OPS

• Human Resources Challenges
• Financial (I IT Costs and Economy) Challenges
• Business Challenges
• Technical Challenges
• Other (Service Model / Process) Challenges

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Contact Information
For more information, contact Jim Hamilton,
CIO/ADM Community Services I IT
Cluster Jim.Hamilton_at_Ontario.ca [phone]
Jim Hamilton Chief Information Officer Assistant
Deputy Minister
Marie Dearlove Executive Assistant (A)
Saba Kahn Administrative Assistant (A)
Tricia Ireland Director, Technology Business
Solutions - MCI/MCL/MTOUR/MMAH
Joanne Hiscock Director, Information Technology
Service Management
Mark Brion Director, Information Management
Planning
Paul Burns Manager, Project Management Office
Soussan Tabari Director, Technology Business
Solutions - EDU/TCU
(Vacant) Manager, Cluster Coordination
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ITAC CIO Roundtable
Economics and Transportation IIT Cluster Ken
Kawall, CIO

• February 24, 2009

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Economics and Transportation IIT Cluster (ETC)
Overview

• The Economics and Transportation IIT Cluster
• Provides leadership in the use of IIT to six
  ministries
• Ensures that IIT services and investments are
  effectively developed, deployed and supported
• Works with ministry partners to support delivery
  of core Ministry businesses and key initiatives
• Brokers and manages IT service providers
  modernizes information practices, systems and
  applications on behalf of ministries
• Measures and monitors performance to identify
  improvement opportunities

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Ministries Supported
- ADM
New Deputy
New Ministry New Deputy New CAO
Transportation
Economic Development
Small Business Consumer Services
Economics And Transportation Cluster
International Trade Investment
Research and Innovation
New CAO New ADM
New Ministry New Deputy
Labour
- / ADM
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Cluster Priorities Short Term

• Enhanced Driver Licence Card
• Photo Comparison Technology
• Ontario Photocard
• E-CRM Project
• GIS Investment Attraction Tool
• Ministry of Labour Legacy Modernization

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Cluster Priorities Longer Term(in the next 18
months)

• Road User Safety Modernization
• Highways Infrastructure Business Suite

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RFPs to be Released Over the Next 6-8 Months

• HIBS - RFI
• RFP - Location Referencing and Investment
  Planning
• RFP - Mapping Services
• Road User Safety - RFI
• RFP - Business Rules Extraction
• RFP - Integration Services
• RFP - Enterprise Solutions
• Enterprise Service Bus, Electronic forms,
  Document management, Customer Data Integration,
  Financial Management, Workflow Management, and
  Supply Chain Management

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Big Challenges Facing the Cluster and/or the OPS
Target
Today
Transformation Challenge

• reduce technology footprint
• enterprise/package solutions
• service culture
• planning discipline
• accountability framework
• increased capabilities
• people transformation
• run IT as a business

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Contact Information

• Ken Kawall, Chief Information Officer ken.kawall_at_o
  ntario.ca
• Harjeet Kaur, Director
  harjeet.kaur_at_ontario.caRoad User Safety
  Solutions Branch
• Harp Ahluwalia, A/Senior Manager
  harp.ahluwalia2_at_ontario.caEnterprise Solutions
  Office
• Bob Petrillo, A/Senior Manager
  bob.petrillo_at_ontario.caSolutions Engineering
  Office
• Howard Bertrand, Director
  howard.bertrand_at_ontario.caHighways Economics
  Solutions Branch
• Laura Munari, Senior Manager
  laura.munari_at_ontario.caApplication Services
  Office
• Dan Young, A/Senior Manager
  daniel.young_at_ontario.caBusiness Solutions

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ITAC CIO RoundtableCentral Agencies IIT
ClusterSamantha Liscio, ADM CIO (A)

• February 24, 2009

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Central Agencies IIT Cluster (CAC)Overview

• Provide customer-focused business solutions,
  services management and IIT strategy and
  planning to
• Cabinet Office (including Premiers Office and
  Lieutenant Governors Office)
• Policy and communications
• Ministry of Energy and Infrastructure
• Public infrastructure investments
• Ministry of Finance (including Financial Services
  Commission of Ontario and Ontario Financing
  Authority)
• Financial services regulation
• Fiscal policy and controllership
• Government financing
• Tax policy
• Ministry of Revenue
• tax administration

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CAC short-term priorities (next 6 months)

• Major IIT initiatives
• Corporations Tax Systems Harmonization and
  Related Procedures (CT-SHARP)
• Green office assessments
• Information management
• Modernizing Ontarios Systems for Tax
  Administration (MOST)
• 2009 Ontario Budget - ?
• Ontario Newsroom
• Revenue Generation
• Telework
• Fee-for-service conversion

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CAC long-term priorities (next 18 months)

• Major IIT initiatives
• Application delivery patterns
• Mainframe decommissioning
• Major Application Portfolio Strategy (MAPS)
• Midrange refresh
• Modernizing Ontarios Systems for Tax
  Administration (MOST)
• 2009 Ontario Budget ?
• Service delivery model
• Sustainment model for MOST and other applications
• Accessibility assessments

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RFPs and RFSs to be released over next 6-8 months

• About 4,400 workstations to be refreshed through
  ITS during 2009-10 (Compugen/IBM)
• Moving to solutions-based consulting, as required
  
• Short-term requirement for task-based consulting
• More ad hoc, one-off consulting during FFS
  conversion

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Challenges facing CAC

• Attracting and retaining IT talent
• New skill sets (e.g., move to integrator role)
• Specialty services (e.g., IM, architecture)
• Service portfolio approach
• Project and portfolio management
• End-to-end service tracking
• Fee-for-service conversions
• Current economic climate

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Contact information

• Samantha Liscio
• ADM CIO (A)
• Central Agencies IIT Cluster
• Tel [phone]
• E-mail samantha.liscio_at_ontario.ca
• David Reid
• Manager, Business Services
• Central Agencies IIT Cluster
• Tel [phone]
• E-mail david.reid_at_ontario.ca

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ITAC CIO RoundtableOffice of the Corporate
Chief Technology Ron Huxter, CCTO

• February 24, 2009

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Office of the Corporate Chief Technology Officer
(OCCTO) Overview

• OCCTO has three branches
• Corporate Architecture Branch
• Applied Architecture Branch
• Technology Adoption Branch
• Major Lines of Business (relevant to ITAC
  members)
• Major Application Portfolio Strategy (MAPS)
• Technology Town Hall
• Technology Tours
• Innovation Lab
• IT Standards
• ITAC Discovery Series

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Cluster Priorities MAPS

• MAPS has three goals
• Mitigate Application Failure (public service risk
  metric)
• Approximately 2000 applications of which
  approximately 200 are categorized as major. We
  need to reduce the number of applications.
• highest risk grouping is focus of application
  specific action plans (base funding, budget
  process, in-year funding etc). To-date the
  clusters have mitigated risk associated with 24
  of the 77 highest risk applications.
• Mitigate Future Issues
• common infrastructure environments (ruthless
  standardization)
• common software tools and applications (ruthless
  standardization)
• Establish Common Methods and Tools (GO-ITS)
• OPS standard system development life cycle
• Industry, technology, application and standards
  roadmaps
• Best practice technology adoption process
  (infrastructure and application)

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Cluster Priorities Technology Town Hall

• Encouraging peer to peer conversations between IT
  Industry OPS, without sales, marketing and
  procurement hurdles
• 6 events as of December 2008
• June 19, 2006 New Technologies in Security
  Identity Management
• December 7, 2006 Accessing your Information Any
  Time, Anywhere, Any Place, with Any Device
• July 5, 2007 Anytime, Anywhere Government
  Enabling Future Service Delivery Workplaces
• Nov 26, 2007 Web 2.0 in Government
• May 14, 2008 Green IT
• Nov 21, 2008 Cloud Computing
• 1800 registrants to date, approx 45 - 55 split
  between private public sectors
• Next Town Hall Friday June 5, 2009, Ontario
  Room, 2nd Floor Macdonald Block, Queens Park
  with topic TBD (advisory panel input)

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Cluster Priorities Technology Tours

• Open, strategic discussions under non disclosure
  with key vendors on select topics. Sessions held
  in GTA
• Focus on thought leadership, strategies
  technologies, not specifically on products
• 28 events held as of December 2008 (12 in 2007,
  16 in 2008) with 12 planned for 2009

2010 Schedule January Citrix February
Google March Information Builders April
Cisco May TBD June TBD
2009 Schedule January ABS/Metrics 3D July
Nortel February Bell August McAfee March
Deloitte September Lenovo April Research In
Motion (RIM) October Cognos May
Lexmark November SyBase June Computer Assoc.
(CA) December Intel
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Cluster Priorities Innovation Lab

• Collaboration between Ontario Government, MaRS
  Discovery District IT Industry
• Venue to test and validate the integration of
  emerging technologies as green field
  opportunities, or with legacy systems.
• Current participants include
• MaRS Discovery District
• HP
• Lenovo
• Sun
• Dell
• Oracle
• IBM
• Microsoft
• Nortel
• Tandberg
• Negotiations currently underway with additional
  participants

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Cluster Priorities IT Standards

• Subject of ITAC information session is summer of
  2008
• Government of Ontario currently has 58 formal IT
  Standards (GO-ITS)
• There were 11 IT standards approved in 2008
• IT standards work plan for 2009
• 27 updates (5 major updates, 22 minor)
• 6 significant standards under development, e.g.,
  case management, business intelligence, data
  base, video equipment, wiring topology, business
  number

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Cluster Priorities ITAC Discovery Series

• Education seminars to improve ITAC members
  understanding of governments IT related
  processes in an open and casual environment
• Sessions to-date are
• May 2008 IT Standards
• June 2008 IT Gating Process
• November 2008 Privacy Security Considerations
  in Applications Development
• Additional sessions are under consideration for
  2009, and will be announced on the ITAC website.

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RFP and RFS to be Released Over the Next 6-8
Months

• RFP and RFS activity is primarily at the project
  and will come from clusters (OCCTO has very minor
  opportunities)
• Most significant change is how we standardize and
  provision the common application environments
• standardized .Net and Java environments (dev,
  test, UAT, staging and production)
• 3-5 year refresh of standardized environments
• ongoing maintenance of legacy environments
  (10yrs)
• enterprise/common applications

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Big Challenges Facing the Cluster and/or the OPS

• cultural shift in OPS to link investment in
  systems to service delivery priority
• moving new application developments into common
  environments slow at first and then hard to
  keep up
• adopting enterprise-wide application portfolio
  approach
• funding, e.g., asset capitalization
• investments, e.g., prioritization of IT spend
• common/shared applications
• working with vendor community
• over time simplified environments standardized
  products
• maintaining viability of legacy systems

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Contact Information

• For any additional information or follow-on
  questions please contact
• Ron Huxter
• Corporate Chief Technology Officer
• Office of the Corporate CIO
• Ministry of Government and Consumer Services
• email Ron.Huxter_at_Ontario.ca
• Tel [phone]

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ITAC CIO Roundtable Health Services IIT
ClusterAlice Keung, CIO

• February 24, 2009

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Health Services Cluster (HSC)Strategic Direction

• Position HSC to be proactive and responsive to
  the shift in the MOHLTC business model to
  stewardship, and the changing health system
  strategies and priorities.
• Increase HSCs effectiveness and efficiency in
• Delivery of seamless integrated IT solutions
• Simple, fast and user friendly IT service
• IT operational excellence
• Continue on the path of OPS modernization, and
  ensuring that HSC is aligned with IIT trends and
  remains an OPS IIT practices leader.

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IIT Project Centre (ITPC)

• A Centre of Excellence of the OPS IT Executive
  Leadership Council (ITELC) housed within HSC
• Transforming project, program and portfolio
  management OPS-wide
• Collaborating with all IIT clusters and
  Infrastructure Technology Services on the 3-3-4
  Maturity Transformation Initiative
• Increasing our organizational maturity through
• Training, mentoring, coaching, rewards and
  recognition
• Improved, integrated processes and enterprise
  technology

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HSC Strategic Objectives
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Cluster Priorities

• Collaboration
• Business Intelligence
• Support to e-Health Ontario agenda
• Legacy modernization projects
• Website redesign and consolidation
• Numerous other development and maintenance
  projects
• Ambulance Communication Services

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Big Challenges Facing the Cluster and/or the OPS

• Better IT investment decision-making, aligned
  with health system strategic priorities and
  health system IM strategies
• Managing the IT portfolio pro-actively
• leverage opportunities to consolidate and
  standardize applications
• set strategies on the management of obsolete and
  non-strategic IT assets
• Improving speed of delivery of new IT solutions
• Increasing speed and reliability of data sharing
• Implementing pricing models which are understood
  by clients and fairly reflect costs
• Implementing accessibility requirements
  Accessibility for Ontarians with Disabilities Act
  (AODA)

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Contact Information

• Alice Keung, CIO
• Phone [phone]
• Email alice.keung_at_ontario.ca