Getting Employees and Management Excited About EMS

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Getting Employees and Management Excited About EMS

• City of Dallas
• March 28, 2006

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City of Dallas

• Population of 1.2 Million
• City Manager Form of Government
• 13,000 Employees
• 55 Industrial Facilities
• 2 Wastewater Treatment Plants
• 3 Water Treatment Plants
• Landfill and Transfer Stations
• Airports
• Zoo
• 6 Major Service Centers
• 4,600 Vehicles

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Why EMS at the City of Dallas?

• Pre 2000
• Compliance Concerns
• No Focal Point
• Minimal Training
• Few Policies/Directives
• Need to Enhance Compliance Monitoring
• 20002003
• Decided to Use EMS
• Positions Funded but EMS Implementation Slow
  Focus on Public Education

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Why EMS at the City of Dallas?

• Fall 2003
• 4 Weeks of Media Coverage of Environmental Issues
  at Service Centers
• EPA Enforcement Order Issued
• Office of Environmental Quality Established
  Reporting to City Managers Office

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City of Dallas EMS

• Implement an ISO 14001-Based EMS Across 11 City
  Departments
• Focus of the EMS Is to Reduce the Citys Impact
  on the Environment
• Compliance Is a Portion of the EMS
• Purpose Is to Institute a Cultural Change in the
  Management of Environmental Issues Across the
  City

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EMS Departments
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EMS Expectations

• Employees Understand Environmental Impacts of
  Daily Activities
• Improved Compliance
• Management Involvement and Commitment
• Cooperation/Collaboration
• Between City Departments
• Cost Savings
• Enhanced State and FederalAgency Relationships

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EMS Benefits To Date

• Systematic Identification of Compliance Gaps
• Employee Awareness and Participation
• Providing Contractor Environmental Awareness
• Eliminating of Over Purchasing or Collection of
  Goods
• Identification of Route Causes of Spills Has Led
  to Spill Reduction

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Messages that Work

• Compliance
• Identification of Compliance Requirements
• Improved Compliance/Reduce Compliance Burdens
• Cost Savings
• Identify Efficiency
• Improvements
• Employee Participation

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Communication of EMS

• Communication of EMS to Thousands of Employees
  with Varying Levels of Involvement
• EMS Communication Messages and Techniques Vary
  Based On Audience
• Council
• Executives
• City Employees
• Outside Parties (Contractors, Media, Citizens)

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Communication of EMS

• City Council
• Briefings to the Transportation and Environment
  Committee Annually
• Adoption of EMS Policy January 2005
• City Executives
• Executive Management Environmental Policy
  Committee
• EMS Communication Subcommittee
• Monthly Reports to Department Directors and City
  Managers Office on Progress of EMS
• Review Results of Environmental Compliance Audits
  Upon Completion

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Communication to City Employees

• City Wide Environmental Review
• Determine How the City Affects the Environmental
  by Activity
• Conduct City Wide Workshops for Employees
• Opportunity to Discuss and Participate
• How Do You Conduct this Activity?
• How Does It Impact the Environment?
• What Should the City Focus on First?
• How Could the Activity Be Done Better?

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EMS Employee Communication Plan

• Target Messages/Target Audiences
• Brand EMS Program
• Brochures
• EMS in One Year Calendar
• New EMS Video
• EMS Training
• Departmental Training
• Citywide EHS Seminar
• Every 6 Months
• Annual Environmental Workshop
• Recognition Program
• Immediate Recognition
• of Field Staff with Hats
• Performance Plans

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EMS Brand
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EMS Calendar
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Employee Environmental Awards
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Operations Performance Plan

• Performs work in a manner that eliminates or
  minimizes environmental impacts. Prevents spills
  before they occur by implementing pollution
  prevention practices. Minimizes impacts from
  spills by following appropriate containment,
  clean up, and reporting guidelines. Seeks to
  continually improve environmental performance of
  the facility.

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Management Level Performance Plans

• Ensures that staff performs work in a manner
  that protects the environment, prevents
  pollution, minimizes wastes, and is in compliance
  with environmental regulations. Promotes beyond
  compliance practices, including recycling, reuse,
  reduction in the use or quantity of hazardous
  materials, sustainable and green design,
  conservation, and use of cleaner technologies.
  Seeks to continually improve environmental
  performance.

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Whats Working/Barriers

• Whats Working
• Cooperation/Learning Between City Departments
• Environmental Improvements
• Employee Understanding
• Barriers
• Other Large Citywide Initiatives
• Middle ManagementUnderstanding andCommitment
• Training
• Language

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Whats Next

• EMS Movie Premier
• Green Carpet, Popcorn, Autographs
• EPA/TCEQ Participation
• Scheduled During Normal Directors Meeting
• Start Adopting Objectives and Targets
• City wide and Individual Facility
• Develop/Train Internal Audit Team

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Contact Information

• Jill Jordan
• City Managers Office
• Jill.jordan_at_dallascityhall.com
• Laura Fiffick
• Office of Environmental Quality
• laura.fiffick_at_dallascityhall.com
• [phone]