ACN Independent Representative

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ACN Independent Representative

• Training For Success

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24-Hour Game Plan

• ACN Independent TRAINING for SUCCESS
• Representative

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GETTING STARTED THE 24-HOUR GAME

• Step One
• Fill out the Representative AgreementStep Two
• Sign on your own telecom services, at least
  Local/LD account and Cellular and Video Phone..
  However

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Step Two continued

• MAKE SURE YOU FAMILARIZE YOURSELF WITH ALL
• OF THE ACN PRODUCTS AND HOW CUSTOMERS
• SIGN UP FOR EACH
• https//www.myacn.com
  /
• EASIEST WAY TO DO THAT IS FOR YOU TO SIGN UP
• FOR ALL THAT YOU CAN
• LEAD BY EXAMPLE FOR YOUR TEAM
• LEARN HOW TO GUIDE CUSTOMERS THROUGH
• EVERY SIGN UP PROCESS!!

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GETTING STARTED THE 24-HOUR GAME

• Step Three THE 24-HOUR GAME PLAN
• The most effective way to
• launch your business!!!

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GETTING STARTED THE 24-HOUR GAME PLAN

• 24-Hour Game Plan Definition We will
  present to five of your closest
• contacts within your first 24 hours.
• All you have to do is
• Introduce the Leader to people you think would do
  well in this business, and
• Learn and Listen

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GETTING STARTED THE 24-HOUR GAME PLAN

• Hello ,
• Im really excited!!! I just came across a
  business endorsed by Donald Trump, and I want
  you to take a look. Id like you to meet (or
  talk to) , who is developing the Company in
  the area.
• (Arrange a time where your contact can
  meet/speak with your Leader.)

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GETTING STARTED THE 24-HOUR GAME PLAN

• 24 HOUR GAME PLAN DEFINITIONThe LEADER WILL
• Present for you
• Answer any questions for you
• Sign up your contacts as representatives and
  place them on your Team for you
• Train them for you
• Work with them for you
• Assist you in signing up customers

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GETTING STARTED THE 24-HOUR GAME PLAN

• Let The Leaders Present For You!!!
• ? Individual Presentation
  (1-on-1)
• Lunch Meeting
• Home Meeting
• Over The Phone
• Weekly Meeting

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GETTING STARTED THE 24-HOUR GAME PLAN

• For any of the first five who do not commit to
  being representatives on your Team immediately,
  the Leader who presented for you will sign them
  on as your customers either on the spot or, at
  the latest, within 24 hours of the initial
  presentation this also includes those who are
  undecided or need more time. RESULTS
  CUSTOMERS AND REPRESENTATIVES QUICKLY!!!

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GETTING STARTED THE 24-HOUR GAME PLAN

• Quick Success!!! Why is this important?
• Speed and Momentum
• Everything Duplicates

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GETTING STARTED THE 24-HOUR GAME PLAN

• Preparation Training vs.
  Quick Action Success

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Customer Acquisition
ACN Independent TRAINING for SUCCESS
Representative
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CUSTOMER ACQUISITION

• Customer SourcesSource 1 Yourself
• Source 2 Prospects from Presentations
• No interest in the opportunity
• (lead with the opportunity)
• Thinking about it
• Source 3 REFERRALS

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CUSTOMER ACQUISITION

• Short-Term GoalGET QUALIFIED! Acquire 5 or more
  Customer Points right away!
• How? Through the 24-Hour Game Plan!!!
• Long-Term Goal
• Acquire 50 Customer Points

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CUSTOMER ACQUISITION

• Remember
• When acquiring Customers outside your
  recruiting presentations, MOST Prospects
• Are NOT TECHNICAL
• Are more impressed with urgency, enthusiasm, and
  excitement, NOT details

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CUSTOMER ACQUISITION

• Key words that work withtraditional phone
  service
• Favor
• Help
• Try

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CUSTOMER ACQUISITION

• Language
• I need a huge FAVOR or
• I need your HELP on something.
• I just started working with a
  telecommunications
• company in addition to what Im currently
  doing.
• Im doing this because ________. (talk about
  your reason WHY)
• If I could give you a better choice for your
  Telephone services, would you help me out and
  give my Company a TRY? It would really mean a
  lot to me.

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CUSTOMER ACQUISITION

• The two most important components of
• Customer Acquisition are
• Passion
• Reason Why
• Lead from the HEART
• rather than from the MIND

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CUSTOMER ACQUISITION

• Three Responses
• Red
• Green
• Rotten

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CUSTOMER ACQUISITION

• First Response
• Red
• Sign them upand get referrals

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CUSTOMER ACQUISITION

• Second Response
• Answer questions properlyDecision within 24
  hours

Green
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CUSTOMER ACQUISITION

• How to answer questions
• Respond with an answer
• Follow up with a question
• But more importantly, can you do me a favor
  and give our service a try? (Restate your reason
  why.) PLEASE!!!

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CUSTOMER ACQUISITION

• Responses

Rotten
Make SURE you usedthe correct approach
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CUSTOMER ACQUISITION

• SW / SW / SW / SW NEXT!

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CUSTOMER ACQUISITION REFERRAL MAGIC

• REFERRAL MAGIC!Exciting Potential! Imagine!
  100s of Customers Coming through just 1
  Customer!!!
• Simple to Learn Teach - Easily Duplicated!
• Outcome Larger Customer Base! Larger
  Residuals!
• FUN! FUN! FUN!

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CUSTOMER ACQUISITION REFERRAL MAGIC

• Purpose and Outcome
• Purpose To reduce your Customer's phone bill by
  creating national CALLING CIRCLES with family and
  friends!
• Outcome Increases your personal customer
• base! Meaning
• LARGER RESIDUALS!!!
• (Up to 8!!!)

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CUSTOMER ACQUISITION REFERRAL MAGIC
The Referral Magic Language Refer to the
Referral Magic Suggested Script the Customer
Referral Sheet handout
The video phone provides the BEST Opportunity
for acquiring referred customerswhy? If you
have one, you WANT to talk to others who have one
TOO!! Who do you talk to that YOU want to see???
Lets call them now and help them sign up for A
Video Phone!!!
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CUSTOMER ACQUISITION REFERRAL MAGIC

• Imagine!!! The Outcome Fromjust ONE Customer!!
• 1 New Cust x 3 Referrals 3 New Cust ( original
  4 Cust)
• 3 New Cust x 3 Referrals 9 New Cust ( 4
  original 13 Cust)
• 9 New Cust x 3 Referrals 27 New Cust ( 13
  original 40 Cust)
• 40 Customers 80 Customer Points!
• What if HALF of that duplicated?
• RESIDUALS! RESIDUALS! RESIDUALS!

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CustomerRetention
ACN Independent TRAINING for SUCCESS
Representative
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CUSTOMER RETENTION

• Sign Up Your Customer Properly First Choice
  3-way to the Paperless Order Entry
  (866- 864-3822)
• Complete an LOA if you do not use the telephone
  Order Entry ? Thank your Customer Prepare
  him/her for the Win-Back ? When you get home,
  send a handwritten thank you card
• ? If you used the paper LOA, Fax the form
  right away (Dont make someone wait
  to be a Customer)
• Check your Customer List (PCL) daily

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CUSTOMER RETENTION

• Check your PCL every day until the Customer
  shows up as connected

• Solve any problems that appear on the PCL

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CUSTOMER RETENTION

• Enrolling Your Customer
• As soon as your Customer is connected, call them
  and welcome them to the service.
• Mark your calendar for about 35 days, and call
  them about the time when their first bill is to
  arrive. Let them know you are there to answer
  questions if needed.
• Remember your Customers during the Holidays or on
  their Birthday. Send a handwritten thank you
  card the more personal, the better (include your
  reason why).

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CUSTOMER RETENTION

• Preparing Your CustomerFor The Win-Back
• Put everything in your own words, and use
  conviction
• Tell them about the Win-Back CallIn the next
  few days, your old company is going to call, and
  try to get your service back. Theyre going to
  offer you all kinds of things to go back.

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CUSTOMER RETENTION

• Preparing Your CustomerFor The Win-Back
• Crucial Language
• What I want to know is, why are they offering
  you a deal now that youve left? Why didnt they
  give it to you all along? Who would want to do
  business with a company like that? At ACN, we
  give you our best up front, and all the way
  through.
• I want to thank you in advance for saying no to
  them, and sticking with me, because your service
  means a lot to me and my family.
• Tell them what to say to their old provider and
  keep it simple Thanks but no thanks. Im
  supporting my friends business (and then hang
  up).
• Ask your customer to NOT get into a conversation
  with the operator.

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VISION
ACN Independent TRAINING for SUCCESS
Representative
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Meet the Co-Founders at the next ACN
INTERNATIONAL TRAINING
DETROIT SEPT 12 - 14 2008
Register online at MyACN
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