Jerry Held

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(No Transcript)
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Joseph King Group Vice President Oracle
Outsourcing Oracle Corporation
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Evolution of the Industry
Software
Traditional IT (Operations, Management, Administ
ration)
Lower Cost Faster Service Better Service
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Oracle Perspective
Software
13,000 E-Business Suite 200,000
Database Traditional Customers
Lower Cost Faster Service Better Service
Degrees of Outsourcing
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What is E-Business Suite Outsourcing?
Outsourcing
Traditional

Customer
Authorized Implementor
Customer
App Prod Support Implementation App
Admin DB/AS Admin Sys Admin HW Admin

Customer

Customer

Customer

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E-Business Suite Outsourcing

• But, customers wanted to have computers at their
  location

Authorized Implementor
App Prod Support Implementation App
Admin DB/AS Admin Sys Admin HW Admin




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So for FY2002 we added _at_Customer
_at_Oracle
_at_Customer

Authorized Implementor
Authorized Implementor
App Prod Support Implementation App
Admin DB/AS Admin Sys Admin HW Admin



Customer

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EBSO _at_ Customer
_at_Customer
Authorized Implementor
Producto Fernandez (Latin America)
App Prod Support Implementation App
Admin DB/AS Admin Sys Admin HW Admin
Customer
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EBSO _at_ Customer

• Asia-Pacific
• Global management consultancy based in Sydney.
  Offices London and Geneva
• 60 Days from sales to production
• Footprint Financials, Projects, HR, Discoverer
  and Enterprise Portal
• Computers _at_Partner HostWorks

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Customers Wanted Flexibility

• Large customers wanted to have more flexibility
  they need to add
• Reports
• Integrations
• Forms

Authorized Implementor
App Prod Support Implementation App
Admin DB/AS Admin Sys Admin HW Admin



_at_Cust
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So for FY2002 we added CEMLIs

• 17 Classes
• Configurations
• Extensions
• Modifications
• Localizations
• Integrations

C E M L I

Authorized Implementor
App Prod Support Implementation App
Admin DB/AS Admin Sys Admin HW Admin



_at_Cust
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But Customers Needed More

• 3rd party applications customer written
  applications that run on Oracle technology

Authorized Implementor
App Prod Support Implementation App
Admin DB/AS Admin Sys Admin HW Admin



_at_Cust
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So, We Introduced DataBase Service
ISV or Cust

ISV or Cust

Customer
Authorized Implementor
Customer
App Prod Support Implementation App
Admin DB/AS Admin Sys Admin HW Admin





_at_Cust
_at_Cust
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Unocal
ISV or Cust

ISV or Cust

Customer
Authorized Implementor
Customer
App Prod Support Implementation App
Admin DB/AS Admin Sys Admin HW Admin







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E-Business Suite Outsourcing Benefit to the
Customer
Outsourcing
Traditional

Customer
Authorized Implementor
Customer
App Prod Support Implementation App
Admin DB/AS Admin Sys Admin HW Admin

Customer

Customer

Customer
Cust.
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Lower Cost
IDC ReportThe Financial Impact of Oracle
E-Business Suite Outsourcing44-66 Lower Cost
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Better Service 50 Faster
Weekly Report
Traditional Outsourced
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Better Service 75 Issues Handled Proactively
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Faster to Business Benefit

• JV Toshiba GE
• E.g., Metal rolling automation
• Live in less than 90 days
• Footprint Discrete manufacturing, Project
  billing, Project costing, Financials
• Computers _at_Oracle

http//www.geindustrial.com/cwc/aboutus/getoshiba.
html
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Focus on Core Competence

• Peoria, Illinois
• AFFINA answers consumer calls on behalf of over
  140 of the world's most widely known and
  successful companies..
• Acura, Kellogg, Eveready, Panasonic
• Affina has been outsourcing customer relationship
  management services for over 30 years
• Using EBS as the CRM Platform of Choice
• Computers _at_Oracle

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Leadership Recognized by Industry Analyst
Source IDC, June 2002
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Customers
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V I D E O
Recognized by Our Customers
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EBSO LifeCycle
Upgrade
Transition
Production
Initialization
New Customer
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Repetition allows specialization
Knowledge Experience From Multiple
customers Executed Multiple Times
GURU
Technical Managers
Technical Specialists
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Repetition allows specialization Software
Configuration Change Dec 01 Feb 02

• Total Changes 1946
• Failures 24 1.23

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RepetitionPoint Release Upgrades
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Why? Automation
Hong Kong Canada US Singapore Austra
lia Japan

Asia Time
Americas Time
Certified Configuration
Europe Time

App Prod Support
App Implement
App Admin
DB Admin
System Admi
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Why? Disintermediation

Asia Time
Americas Time
Customer Configuration Management
RD Configuration Management
Europe Time
Business Flow Tests
Business Flow Tests


App Prod Support
App Implement
App Admin
DB Admin
System Admi
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Why?Networking Changes Software
Traditional
RD
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Why?
Click Clack
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