KFUPM eBusiness System

1
KFUPM e-Business System Status Update
2
eBusiness System - Major
Milstones
3
E-Business Support Levels

• Level 1 Support
• Client Installation Support
• System Navigation Assistance
• User Account Administration
• Basic Troubleshooting
• System Orientation Training
• Service Request Forwarding
• Level 2 Support
• Data Hierarchy Management
• Query Report Generation
• Advanced Business/User Support
• Module-wise Security
• Planned User Training Orientation
• System Testing
• Documentation Development Maintenance

• Level 3 Support
• Database Administration Logs Management
• System Modification Patch/Fix Installation
• Advanced Troubleshooting
• Performance Monitoring
• Portal Administration
• Consultant Vendor Liaison
• Interface Design and Development
• System-Level Testing Production Deployment
• Complex Report and Query Design

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E-Business Support Structure at ITC
Dr. Sadiq Sait Director, ITC
Applications Management Team Jaweed Yazdani,
Manager, CSS Hassan Al-Salem, Manager, ADIS
Nabil El-Halmoushi, Manager, SOS
Development TaskForce Oracle Custom Development
Oracle Applications Framework Development Workflo
w Customization Reports Development
Technical Teams Database Administration System
Administration Storage Administration Portal
Team
Module-Wise Teams Finance Human
Resources Projects Materials Services
Call Center Teams Station Support Team Mobile
Support Team
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e-Business System Enhanced Support
ITC Team Strength
Departments
Module
3
Accounting, Budget Planning, Comptroller
Finance
3
Faculty Staff Affairs, Payroll
Human Resources
2
StoreHouse, Purchasing, BookStore
Materials
3
RI, DSR, Construction Projects
Projects
2
Maintenance, Food Service, Admin Affairs,
Security, Housing Office Services
Services
6
e-Business System Enhanced Support
ITC Team Strength
Areas
Module
2
e-Business Student Systems
Portal
3
Technical Infrastructure Support
Call Center
3
Oracle 10g RAC (Real Application Cluster), EMC
IBM SAN (Storage Area Network), FILER/NAS
(Network Attached Storage)
Database Storage Administration
3
LDAP Single Sign-on Accounts Management, RedHat
Enterprise Linux Administration
System User Administration
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e-Business System - Recent Hiring

• Techno-Functional Manpower Bid
• 6 Techno-Functional Consultants (12-Months)
• Final Approval Stage
• Functional Technical Hiring
• KFUPM CCSE BS/MSc Graduates
• Faisal Banaam
• Umair Siddiqui
• Ahmed Rasheed
• Staff Hired/Planned with Module Experience
• Finance (Faisal Yasin)
• HR Techno-Functional
• Finance Techno-Functional

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Completed Tasks (in Production)

• DSR Custom Progress Report Submission
• RI Overtime Enhancements Laboratory Services
  Invoicing
• Purchasing Online Quotation Evaluation
• Maintenance IVR and Web rerouting
• Organizational Changes Community Colleges and
  new Deanships
• Saudi Employee (Labor/Temporary) Transfer

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Current Areas of Focus

• Annual Closure of Finance Ledgers
• Additional Platform for Reports (Oracle
  Discoverer)
• Custom Solution for Housing/Office Services
• Custom Faculty Staff Evaluation
• Review of Custom Workflows
• Application Database Performance Enhancement
  (Cluster)

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Functional Technical Areas of Concern

• Data Quality
• Business Practices Inter-departmental
  Coordination
• Application Security
• Student System Interface
• Staff Retention Issues