Introduction to ista

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Agenda

• Introduction to ista
• Billing cycle
• Baseline calculation
• Mock Billing Explanation
• Live Billing Explanation
• ista-Direct website

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Radio Frequency System
Billing Cycle
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Monthly Billing Cycle
Billing Cycle
ista receives the Meter Reads from Picatinny
Community manager sends move in / move out
activity to ista ista processes move in/out
information
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Baseline Calculation Definition

• All homes of same or similar size are considered
  one floor plan
• Floor plan of homes is used to calculate the
  current months baseline
• To calculate the current baseline per floor plan
  we
• Remove zero usages
• Remove unoccupied homes
• Remove partial billing periods (move in and move
  outs)
• Remove top 10 and bottom 10 of high/low users
• Calculate current average consumption
• The average is then considered the baseline per
  floor plan
• Baseline is a rolling baseline

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Current Baseline Method
Invoices over 15.00 threshold will be paid
monthly by the resident to ista. (Checks, Money
Orders and Credit Card Payments are accepted) .
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Baseline
Invoices within threshold receive statement
invoice. Balance is accrued monthly until balance
exceeds upper or lower thresholds
(-15)
Conservation credits more than 15.00 will be
refunded monthly by ista to the residents
address
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Statement Invoice
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Remittance Invoice
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Refund Check
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Ista-Direct Website

• Key Features
• My Account Access
• Conservation Tips
• FAQ
• ista Contact Information
• Online Billpay Option

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www.ista-direct.com Home Page Your Dedicated
Web Site
Ista-Direct Website
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My Account This is a secured site with
nationally recognized VeriSign Security
Organization
Ista-Direct Website
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User may edit billing/mailing address by
selecting Edit my Billing Address
Ista-Direct Website
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Click on PDF to view selected invoice
Ista-Direct Website
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Conservation Tips Gas, Electric and Water
Ista-Direct Website
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Conservation Tips - Electric
Ista-Direct Website
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FAQ
Ista-Direct Website
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Contact Info
Ista-Direct Website
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