Anthony Parsons

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CWC4 - Taking Stock Taking Shape
Anthony Parsons
Group Manager Job Search Support Group
2
Snap Shot

• Performing at record levels
• Highly visible and highly regarded
• Tighter labour market
• Model created in different market
• New horizons announced in budget

3
Snap Shot

• (Very) complex rules
• (In?) equitable distribution
• (Under?) utilisation of places
• (In?) flexible allocation of business
• (Not?) Masters of own destiny
• (Subjective?) KPIs
• (Dis) connection with Job Network

4
Overarching Principles

• Tender initiatives based on three principles
• If it aint broke dont fix it
• Keep It Simple
• Make it last to 2009 and beyond

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Key Objectives

• Increase participation in the labour market
• Skills in demand incorporated into activities
• Closer links between JNMs and CWCs so assistance
  is tailored to finding work
• Opportunities for eligible volunteers to
  participate
• Flow model with on-going business adjustment
• More objective performance measurement
• Efficient use of places

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• Hot Issues Latest Developments

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Major Changes

• Community use
• Mentoring
• Training Credits
• VLTUs
• Volunteers
• WEF

• Equitable Distribution
• Employment Outcomes
• Payment Model
• Single Performance Score / Utilisation
• Bidding for business/financial viability
• Skills In Demand/ JSP Concordance

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1. Equitable Distribution

• CWC Conference position
• Equitable distribution hard-wired into EA3000.
• Volunteers separate to equitable distribution.
• Current position
• As above plus system to allow some flexibility (a
  tolerance of /-5).

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2. Payment Model

• CWC Conference position
• 170m programme requires accountability.
• Purchase 100 up-front, paid Quarterly in
  advance.
• Demand driven responsive to job seeker flow.
• Current position
• Similar to present 80 of milestone up front.
  Fuel gauge for top-ups thereafter.

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3. Single Performance Score

• CWC Conference position
• Performance formula proposed KPIs for the next
  contract.
• CWCs will be rewarded/sanctioned based on KPI
  performance.
• Performance framework to focus on objectivity.
• Current position
• As above but KPIs for the next contract to be
  incorporated into the Single Performance Score
  model.

Emp x JSP x Skills
Concordance Demand
M2 M1 x
SDR x Community Use
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4. Utilisation

• CWC Conference position
• Payment model implied 100 utilisation.
• Current position
• Utilisation triggering top-ups will be set at an
  optimum percentage (above current average but
  below 100).
• Refer to Employment Outcomes slide.

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5. Employment Outcomes

• CWC Conference position
• Employment exits to form a measure of KPI 2
  Effectiveness.
• Current position
• Employment exits (13 weeks) can be recognised
• Through business adjustment (KPI 2)
• or
• Used to off-set utilisation 3 weeks credit (KPI
  1).
• (note expectation is then 100 utilisation)

Emp x JSP x Skills Concordance
Demand
M2 M1 x
SDR x Community Use
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6. Bidding for Business / Viability

• CWC Conference position
• Estimates of Milestone 1 flow only.
• Fixed fee.
• Bid for of ESA market Fin. V. Floor
• Current position
• As above and historical data
• Indicative fees - tiered for MO and VLTU
• Business adjustment limited to /- 10 in each
  Milestone unless systemic performance
  differential.

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7. Skills in Demand/ Job Search Plan Concordance
Ratings
Emp x JSP x Skills Concordance
Demand
M2 M1 x
SDR x Community Use

• CWC Conference position
• The two ratings to form separate components of
  KPI 2 Effectiveness.
• Current position
• JNMs to list top 10 skills in demand in ESA and
• JNM to identify a skill in demand on every job
  seekers JSP.
• Activities to address at least one skill,
  otherwise activity to be approved by contract
  manager

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8. Community Use Rating
Emp x JSP x Skills Concordance
Demand
M2 M1 x
SDR x Community Use

• CWC Conference position
• This rating to form separate component of KPI 2
  Effectiveness.
• Current position
• To be addressed as part of regular contract
  management / monitoring (KPI 3)

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9. Mentoring/Coaching

• CWC Conference position
• Recognition that this is a core part of delivery
  of WfD.
• This rating to form separate component of KPI 2
  Effectiveness.
• Current position
• May be assessed as a part of Job Seekers
  Perspective. No longer a separate KPI component.
• CWCs to tick which mentoring skills to provide to
  job seeker.

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10. Training Credits

• CWC Conference position
• Early access to 300 of TCs _at_ 3 months where
  satisfactory attendance.
• Training to complement WfD activity.
• Current position
• As above

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11. VLTU FT WfD

• At CWC Conference
• Same fee for MO and VLTUs.
• Job seekers referred to FT WfD after 30 months.
• Current position
• Tiered fee for VLTUs
• Flexibility for VLTU participants (e.g. to
  participate in multiple activities), option of
  accessing WEF to supplement 20.80 travel
  allowance.
• Job seekers referred any time after ISca2 (HDs
  could be at 18 month point).

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12. Volunteers

• CWC Conference position
• CWCs to directly register volunteers not part
  of ED.
• Reconnect to JNM post placement
• Volunteers can earn Training Credits
• Current position
• As above.

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13. Work Experience Fund

• CWC Conference position
• WEF must stay within WfD budget.
• WEF training cap proposed to be reviewed.
• Current position
• WEF training cap to increase to 20.
• Acquittal of WEF expenditure will remain.

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System developments

• There will be a number of system changes in
  the next 12 months including
• Hardwire Equitable Distribution
• Modify screens for Skills in Demand
• Single Performance Score
• Payment Model Increased flexibilities
• Welfare to Work reforms
• Direct registration of participants

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System developments

• Early access to Training Credits.
• Participation in multiple activities.
• Increasing information sharing between JNMs and
  CWCs (access to JSPs upon referral from JNMs).
• Flexible management of VLTUs.
• All CWC functions to be moved into EA3000.
• The Department will consult on usability issues.

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Exposure Draft

• Exposure RfT to be released in mid August.
• Ongoing consultation process will continue before
  the final RFT is released in September