Michael Bishop General Manager

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• Michael Bishop General Manager

http//www.SmartSpeak.com.au 1800 800 155
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Have you heard us out there ?
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Have you heard us out there ?

• Hosted Service Auckland, Mel, Syd, Bne,
  Singapore
• No Capital, No Licensing, No Expertise, No Real
  Estate
• Pay per Use
• Full Stats via secure Customer Portal
• Real Time Changes
• 24x7 NOC
• Hosted Voice Options
• Auto Attendant - ANNA

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The Business Challenges

• Calls to Businesses are increasing NOT
  decreasing
• Mobile ownership
• Instant access to information
• Time poor and Mobility presents its problems
• Consumers are demanding greater levels of
  Customer Service
• Costs are increasing times are challenging
• Businesses need to respond quickly to changing
  demands
• Changing demands in volumes of calls
• Changing business processes
• Changing information

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Case Study

• Australia Post NSW
• Passport Services Module
• 500 outlets
• 80 automation on day one.
• Store Location Module
• 1000 outlets
• Largest store location service in Australia.
• 3 week deployment cycle.
• Both hosted, both pay-per-use.

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Business Benefits

• Improved Customer Service
• (247 , no queuing, 26 languages)
• Decreased COSTS
• Pay per use
• Cater for peaks and troughs
• Automatically collect valuable business
  intelligence
• Full redundancy, failover DR Apps
• State of the art speech recognition technology
• Ability to update in real time

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Packaged Applications
A complete customer solution may contain one
module or several modules working together.
Store Locator Solution Locator Module
Event Management Solution Ticketing Module
Timetabling Module
Sports Portal Solution Ticketing Module
Timetabling Module Merchandise Module
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Find out more _at_ www.smartspeak.com.au
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• http//www.SmartSpeak.com.au/
• 1800 800 155