Predictive Dialer Service Provider in India

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Predictive Dialer Service Provider in India
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PREDICTIVE DIALER-

• Predictive dialer is the method of making
  several automated outbound calls. Instead of
  simply dialing for one call for each available
  agent waiting for to call end and dialing again,
  they dial more calls then agent can possibly
  handle if all of those calls actually got
  answered. Predictive dialer automatically calls
  numbers until it detects a connection, then
  passes the call to live agent.

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FEATURES OF PREDICTIVE DIALER-

• Pacing ratio- The process of dialing multiples
  number for single agent is called pacing ratio.
  It is the number of outbound call per agent.
• Answering Machine Detection- Before passing any
  call to agents, a predictive dialer assures that
  a call is answered from a a customers end.
• Call Recording- Managers can listen to the past
  calls whenever needed also they can save the
  recording for the future reference purpose.
• Call Monitoring- Predictive dialer gives you an
  option to track every activity related to your
  agents on outgoing calls.
• CRM integration- Integration of CRM with
  predictive dialer boost business productivity to
  great extent.

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• Custom Disposition- Disposition is an action that
  is taken by agents after the call, in which they
  fill some entries related to the conversation on
  call.
• Reports and Analytics- Predictive dialer provide
  detailed report related to each agent and
  department.

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Key Benefits of Predictive dialer-

• Increased Productivity
• Boost In sales
• Lead Management
• Live Monitoring
• Enhanced Customer Service
• Filter calls
• CRM integration
• Increased Agent Idle Time

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Predictive Dialer Service Provider in India

• There are so many companies in India those
  who are providing auto dialer system but it is
  most important to know they will provide all the
  features or not along with predictive dialer
  software.
• There are some companies who are providing
  best predictive dialer service in India-
• Cloudshope.com
• Genesys.com
• Pulse.in
• Ameyo.com
• Knowlarity.com

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CONTACT US-
Cloudshope Technologies Pvt. Ltd. 11th Floor,
1141-1142 iThum Tower B, Sector-62 Noida, Uttar
Pradesh 201301, INDIA
info_at_cloudshope.com
90278-90278 1800-313-8282
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