Employee Relations

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Employee Relations
Presented by Col. Dennis D. Carpenter, Ansley
Stewart, and Allison Tebbe
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OVERVIEW
Stages in Team Development Ingredients for Team
Success Conflict Management Alternate Dispute
Resolution Summary
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TEAMWORK
People who work together will win, whether it be
against complex football defenses, or the
problems of modern society. Vince Lombardi
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Stages in Team Development
STORMING
FORMING
NORMING
PERFORMING
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FORMING
Team members share personal information, start to
get to know and accept one another, and begin
turning their attention toward the groups task.
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STORMING
Team members compete for status, jockey for
positions of relative control, and argue about
appropriate directions for the group. Tensions
arise as individuals assert themselves.
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NORMING
The team begins moving together in a cooperative
fashion, and a tentative balance emerges. Group
norms evolve to guide individual behavior, and a
cooperative spirit begins to blossom.
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PERFORMING
The team matures and learns how to handle complex
challenges. Roles are performed and exchanged
among members as needed, and tasks are
efficiently accomplished.
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Ingredients for Team Success!!
Supportive environment
Necessary skills (cross-training)
Clarification of expected roles
Overall super-ordinate goal
Team rewards
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Ingredients for Team Success!!
Regular opportunities to interact with each other
and learn from their interaction.
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F.A.C.T.S. Model of Effective Team Member
Behaviors
1. Follow-through
2. Accuracy
5. Spirit
4. Timeliness
3. Creativity
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Follow-through You can count on me. Team
members are keenly aware that as part of a team,
everything they do--or dont do--impacts someone
else.
Accuracy We do it right the first time.
Clearly a reflection of personal pride, also
demonstrates a commitment to uphold the standards
of the team, thus generating team pride.
F.A.C.T.S.
Creativity Innovation flourishes on a team when
individuals feel supported by colleagues.
Timeliness When work team members are truly
cooperating they respect the time of others by
turning team priorities into personal priorities,
arriving to meetings on time and asking Is this
a good time?
Spirit Being on a work team is a bit like being
part of a family. You cant have your way all
the time, and-to add value-you must develop a
generous spirit.
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CONFLICT MANAGEMENT
ALTERNATE DISPUTE RESOLUTION
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(No Transcript)
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Institutional Values
Every Employee should expect a workplace where
they are treated with dignity and respect and
free from violence and harassment.
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Conflict arises from
Scheduling
Personal Problems
Administrative Procedures
Communication Breakdowns
Inadequate Interpersonal Skills
Staffing
Differing Expectations
Priorities
Personality Conflicts
Cost
Pressure
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Communication -
The Main Root of all Evil
"That is what I heard"
that is not what I said!
"That's not what I meant"
"That's what you meant"
MISUNDERSTANDINGS
"Didn't say what I felt"
"said it didn't mean it"
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Disentangle Impact and Intent
AWARE OF
UNAWARE OF
OTHER PERSONS INTENTIONS
MY INTENTIONS
OTHER PERSONS IMPACT ON ME
MY IMPACT ON OTHER PERSON
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3. OUR CONCLUSIONS
2. OUR INTERPRETATIONS
1. OUR OBSERVATIONS
AVAILABLE INFORMATION
WHERE OUR STORIES COME FROM
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Beware of Non- Verbal Communication
Wandering Eyes Yawning Clock Monitoring Sighing Fi
dgeting Sitting Position
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When detecting conflict, keep four things in mind
1. Conflict is normal!
2. Causes are Diverse.
3. Not all conflict is out in the open.
4. An open and honest environment
encourages a sense of support.
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Why Alternate Dispute Resolution?
Cost Effective
Fast
Flexible
Fair
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3 Techniques that Help Members Shift Obstructing
Mindsets...
1. REFRAMING 2. SHIFTING SHOES 3. AFFIRMATIONS
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5 Basic Conflict Positions
Asser t iveness
Collaborate
Compete
Compromise
Accommodate
Avoid
C o o p e r a t i v n e s s
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SUMMARY
Stages of development (Forming, Storming,
Norming Performing)
Ingredients for Team Success
F.A.C.T.S. Model
Conflict Management/ADR

• Avoidance

Go Bulldogs!

• Competition

• Accommodation

• Compromise

• Collaboration

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Suppliers who Signed Corporate ADR Agreements
with the Air Force
?United Technologies Corp
?The Boeing Co
?GTE Government Sys
?GE Aircraft Engines
?Lockheed Martin Corp
?Tracor Aerospace, Inc
?Harris Corp
?DynCorp
?Northrop Grumman Corp
? AlliedSignal Inc
?Raytheon Company,Inc
?Alliant Techsystems Inc
?TRW Inc
?ITT Industries
?Sverdrup Corp
?Litton Industries Inc
?Science Application International Corp