Corporate PPT Template

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(No Transcript)
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Ramu V. SunkaraVice President Real-Time
Collaboration Products Oracle Corporation
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Presence IM in Collaboration Suite Session
40220
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Topics

• State of Enterprise IM Presence Solutions
• Oracle Collaboration Suite IM Presence
• Real-Time Collaboration Feature set
• Enterprise class security
• Real-Time Collaboration Platform Services
• Standards XMPP, SIP/ SIMPLE,
• Summary

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YAHOO IM

• 29 million unique Yahoo! Messenger users per
  month
• 17 billion Yahoo! Messenger messages sent per
  month
• Yahoo! Messenger has the highest average minutes
  spent, exceeding AOL and MSN
• Media Metrix, Inc., December 2002
• Estimates based on Yahoo! internal data in
  the month of December 2002.

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Enterprise IM Usage Survey
IM Product/ Service of Responses AOL (AIM
ICQ) 35 (24 11) 32 YAHOO 24 17 MSN
24 22 IBM Lotus Sametime 11 10 Rest 14 19
Source 2002 Survey done by The Radicati
Group, Inc.
What is the ENTERPRISE STANDARD?
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Enterprise IM Accounts (millions) Forecast
Number of Active IM Accounts 2002 2003 2004 2005 2006
TOTAL BUSINESS USE IM Accounts 35 45 61 85 118

gt 1000 Employees 20 26 35 49 68
51-1000 Employees 9 11 15 21 29
lt 50 Employees 6 8 11 15 21

TOTAL CONSUMER USE OF IM Accounts 225 304 425 638 989
Source 2002 Forecast by The Radicati Group,
Inc. IDC
What is the ENTERPRISE STANDARD?
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Security and Public IM
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3 Types of Enterprise IM Use

• Public IM Service with Gateway
• AOL, YAHOO, MSN
• Facetime, Akonix, IM Logic, IM Age,
• Intra Enterprise IM Only
• JABBER, Proprietary, Microsoft,
• Complete IM Solution
• Secure Intra Enterprise solution with
• Optional Gateway to outside world

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State of Enterprise IM Products

• Presence and IM as a separate tool?
• After Chat, I call you and do a web conference?
• Security
• Unprotected Namespace ramu.sunkara_at_oracle.com?
• Private conversations over Public N/Ws in clear
  text?
• Legal liability (NASD Conduct Rule 3101)
• Regulatory compliance (SEC Rule 17a-4)
• Virus delivery via file transfer!
• Enterprise Web, Desktop, PDA and Cell Phone
  Applications have no/ limited access to
• Presence IM
• Standards What is this?

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OCS Real-Time Collaboration Roadmap

• Presence IM are features in Real-Time
  Collaboration
• Presence IM Web Conferencing
• Uncompromising Security
• Real-Time Collaboration Platform Services
• IM is the first Killer App for Presence
• Email, Files, Calendar, Conferencing, Outlook,
  ..
• ERP, CRM, SCM, Bots,
• Standards XMPP, SIP/SIMPLE

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1 OCS Real-Time Collaboration roadmap
Two-way Video
IM
Presence
2 Way Voice Streaming
Voice Streaming
Adv. White Board
Doc. Presentation
JAVA Console
Desktop Sharing
Whiteboard
Cobrowse
Poll
Chat
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1 Real-Time CollaborationFeatures Available
today

• Web Conferencing features
• All TYPES of Real-Time Conferences
• Cobrowse, Document Presentation, Desktop Sharing,
  Voice Streaming, Polling, Chat, Whiteboard.
• Interactive, Web Seminars, Large Broadcasts
• E-Business Context
• Integrated into the rest of Enterprise Apps
• Real-Time Performance
• Worlds best least latency and superior
  scalability
• Details in session 40209       
• Real-Time Collaboration with Oracle Web
  Conferencing

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Presence Detection
IM
Web Conference
D E M O N S T R A T I O N
Presence IM Conferencing
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1 OCS Real-Time Presence IM Deployment
AOL N/W
IM Consoles
RTC Server n
JABBER N/W
Internet
Integrating Apps
MSN N/W
Collaboration Suite
iAS Wireless
TELCO N/Ws
YAHOO N/W
LDAP Directory
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1 Enterprise IM Clients

• Win32 console (Oracle Messenger)
• JAVA console (Non-windows platform)
• Web Applications
• SMS Wireless Clients
• Win32 Applications (Outlook, etc.)
• Server Applications (IMAP Server, etc.)
• PDAs

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1 Enterprise IM for Wireless

• Augment Online Presence with
• Location Device type
• Get information from TELCOs world-wide
• Use Online Presence information for intelligent
  Routing of ALERTS
• Interoperate IM SMS Messages
• Mobile IM Clients on Pocket PC

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1 Enterprise IM Presence Services

• Real-time Presence Updates
• Home IM Servers communicate via IPC
• Less than 2 seconds latency
• Highly scalable for any size company
• Partition the workload Home IM Server
• gt4000 user per Home IM Server
• Integrated OCS Files, Calendar, Email,
• Expose using standards XMPP, SIMPLE,.

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2 Enterprise IM Security

• Namespace
• Are you ramu.sunkara_at_oracle.com (SSO/OID LDAP
  Store)
• Authentication
• SSO for Web Applications WIN32 for IM Consoles
• Sites for Inter site authentication
• Could deploy with a CA Authority
• Communication
• SSL for IM Consoles and Web Apps
• Policies
• Who can see what

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2 Security Reports Filters

• Reports
• Archives for Compliance in Database
• Ability to build Records Management Solutions
• Filters
• What are users saying?
• Anything illegal?

EnterpriseDirectory
Data Archive
Electronic Statements
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3 Real-Time IM Platform Service

• Real-time presence message delivery between
  applications on an IP N/W

iAS Wireless Server
AOL IM Gateway 1
Integrating IM Apps
RTC Server n
IM Console
Collaboration Suite
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3 Real-Time PRESENCE Platform Services
Real-Time Presence Data in out
RTC Server n
E-Mail
Enterprise Manager
Collaboration Suite
Any Web Application
11i Business Applications
Workflow
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3. Case Study Support System

• Email to the Customer and Representative
• Presence Indicates the Availability
• IM between Customer and Rep
• Transiting into Web Conference
• Look up Files Workspaces present the relevant
  documents
• End the Web Conference IM Session
• OCS Real-Time Email Files Use case

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3 Case Study Learning Management Systems

• Presence
• Is an Expert on NETAPP 5000 Available
• IM within the Learning Communities
• Could I chat with NETAPP 5000 User?
• Live Events
• Attend NETAPP 5000 Training
• Archived Events
• Playback NETAPP 5000 Training
• Learning Assistance
• Configuring NETAPP, please help!
• OCS Real-Time Email Files Use case

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3 Case Study IM BOTs

• 411Agent
• Whats Tom Smiths number?
• Whats the number of our Seattle office mailroom?
• Whats our Fedex number?
• Remind all meeting participants about the 2pm
  meeting 10 minutes before it starts.
• ServiceAgent
• How do I return a product?
• How do I install the battery?
• Where can I find a repair location?
• SalesAgent
• What is the status of the contract with NewCo?
• How much business did we do with WingCo last
  month?
• What products did we ship to FedCo last year?

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Presence Detection
IM BOT
Automated Replies
D E M O N S T R A T I O N
Real-Time Collaboration Services 411 BOT
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4 IM Standards Forums
Organization Status IETF - SIP Signaling IP
N/Ws IETF - SIMPLE In progress IETF XMPP
(jabber.org) Mature, Open
Source Wireless Village In session OMA
Wireless 3G PAM, PARLAY Dissolved
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4 IETF SIP SIMPLE

• Strength very well engineered signaling
  framework that provides cohesive architecture for
  real-time multi-media communications over IP
• Weakness the issue is not SIP, its SIMPLE
  diverging interests drive several flavors of
  SIMPLE
• Opportunities high-level, industrial perspective
  Oracle, Microsoft, IBM and 3GPP
• Threats large vendors influence

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4 IETF XMPP

• Strength open, public, distributed and stateful
  architecture for XML-based, extensible and
  granular information relay
• Weakness IM not infrastructure
• Opportunities grassroots adoption it works and
  solves todays need for open IM
• Threats existing proprietary vendors prefer no
  standards

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4 Standards

• Adopt XMPP, SIP/SIMPLE
• Expose Presence via XMPP SIMPLE
• Proliferations of clients
• IP Phones
• Desktop Clients
• Open Source Clients
• Etc.

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Summary

• Oracle Collaboration Suite will offer Enterprise
  IM with .
• Presence IM features in Real-Time Collaboration
• Presence IM Web Conferencing
• Uncompromising Security
• Enterprise Real-Time Collaboration Services
• IM is the first Killer App for Presence
• Email, Calendar, Files integrated out-of-the box
• ERP, CRM, SCM, Bots,
• Standards Compliance Proliferation of Clients

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