CMIS 520 Managing Technology

1
CMIS 520Managing Technology

• Jo Ellen Moore, Ph.D.

2
Business Professionals in the Information Age

• The Extremes
• power users
• accelerate their use of computer technology
• humanists
• view the technology-centered life as a human
  weakness rather than strength

3
The Information-EnabledManager

• Somewhere between the power user and humanist
• able to manage information with a human-centered
  and technology-enabled perspective
• Multi-disciplined
• business function
• technology

4
The Challenge Today

• To effectively manage information and technology
• so that the right info gets to the right people
  at the right time
• need to implement the right technology to support
  this
• a mix of people, process, and technology

5
The STEP Model

• 3-dimensional cube
• Staff (S)
• Information Technology (T)
• Business Process (P)
• To use the STEP Model
• Assess the current status of the organization
• Identify path to ideal point

6
Lack of Attention to People (T,P,s)

• May be holding on to old command-and-control
  structures
• Need to empower workers with more responsibility
  and authority
• People Enablement Tools

7
Lack of Attention to Process (T,p,S)

• May be holding on to old functional types of
  organizational structures
• Need to think at business process level, rather
  than business function level
• Process Enablement Tools

8
Lack of Attention to Technology (t,P,S)

• May be holding on to notion of IS as a backroom
  function and not part of corporate strategy
• IS dept needs to take a leadership role in
  folding technology into corporate strategy
• Technology Enablement Tools

9
What to tackle first?

• What if (t,p,S) or (T,p,s) or (t,P,s)?