Jared Barringer

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• Jared Barringer
• Sr. Desktop Engineer

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About Best Buy

• Specialty retailer of consumer electronics,
  home-office products, appliances, etc.
  
• Revenues exceeding 24 billion in fiscal 04
• 100,000 employees
• 608 retail outlets (US Canada)
• 8000 HP desktops/laptops (corporate)
• Approximately 50 (non-retail) corporate
  locations
  

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Best Buy Core Initiative

• Efficient Enterprise
• Hardware HP
• Procurement
• Support
• Implementation Services
• Managed Print Solutions
• Management software Altiris
• Integrated functionality and console
• Automated imaging/re-imaging
• Bandwidth throttling for software delivery
• Software portal

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Software Delivery

• Best Buy Services Next Generation Group
• Completely mobile in-field service technician
  team
  
• Using HP Laptop connecting with Cellular modem
• Using Altiris to send manual/maintenance updates
  over the wire
  
• Bandwidth throttling is critical techs can
  continue working during updates
  
• Altiris ensures updates are received
• Benefit
• Techs are always current
• Faster resolution times / greater customer
  satisfaction
  
• Uninterrupted productivity w/ limited bandwidth

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Before Altiris - Imaging/Re-imaging

• Manual process performed by tech
• Non-standard/per user solution
• 4 hours bench time per machine 3 day turnaround
• 8 techs full-time with knowledge/experience in
  Best Buy environment

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Imaging/Re-imaging w/Altiris

• 50 faster turnaround with Altiris
• Process performed by automated scripts no manual
  interaction
  
• Streamlined, consistent, repeatable
• Less than 2 hours to complete 1 day turnaround
  (or less)
  
• 2 techs to manage requests no prior environment
  experience required
  

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Momentum

• Integrating application management via Wise
• Incorporating all remote office support based on
  manageability gains with Altiris