We have patients

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We have computers!
But we also have more work than we can jump over!
We need to get rid of theKAOS!
We have patients!
We have talent!
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Its time to
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Tonights Episode
KAOS or CONTROL?
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Starring
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And
THE SMARTEST, MOST TALENTED, DEDICATED, HARD
WORKING, and GOOD LOOKING BUNCH OF DOCTORS,
NURSES AND PRACTICE MANAGERS EVER TO LEAVE THE
WEST!
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PsssstMax! Weve got big trouble!!!!!
Oh no! What is it Agent 13?
Well, I have been snooping around Doctors
surgeries
Ive discovered that heaps of them
ARE IN KAOS!!
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Chief? Its Max, we have to talk.
and I think we should use THE CONE OF SILENCE.
Do we have to Max? You know that thing never
works
Yes Chief, this is too important to take any
chances with.
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Oh No! Thats terrible. We need a PDSA Max!
Agent 13 says KAOS is taking over our surgeries.
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Lets send in CONTROL agents disguised as Drs,
Nurses, PMs and ME.
Right Max! Ill call my old buddy Tony Lembke
over at NPCC for help.
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Hello NPCC?
Tony, I need your best graduates for a tough job.
..
And I want Max trained as a CPM .
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No worries Thadeus
Try these guys, they are all legends!
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Bobo
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Siegfried
Liz
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007
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Top Secret
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And now a message from our sponsor
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And now

• BACK TO THE SHOW

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Some time later
PDSA? What does that stand for Max?
OH Max. Be careful
Well 99. Were ready. The team and I are now a
highly trained unit. We are skilled in
electronic record keeping, MBS Item numbers, Kung
Fu, and the deadly art of PDSA. KAOS doesnt
stand a chance!!!
Im glad you asked me that 99, it stands
for Please Dont Say that Again !!!!
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OK Team..whats happening?
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Embarking on the Collaboratives was like looking
into a really messy room where you couldnt find
anything but you knew everything you needed was
actually in the room. After a lot of effort
from members of the practice it is now a relief
to see that the room is almost tidywe can see
now which bits need painting, which needs
patching and which bits look good. We also need
to buy some more furniture and establish a good
system to keep the room in top condition!
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Mark Coughlan, Director, Leeming Medical Centre
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•  In general, NPCC meetings are inspiring.  The
  access component was potentially the most benefit
  for StreetDoctor and probably any General
  Practice.
• With regard to diabetes and CHD, NPCC has made us
  more aware of deficits in our management.  We
  have improved our data collection and use of MD. 
  Team cohesiveness is also improved.

Dr Teresa Tierney StreetDoctor
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• Through the NPCC program we have learnt to
  communicate, listen and share ideas.
• NPCC taught us that we are not alone in the
  problems we experience, and gave us the chance to
  use others as a sounding board.
• Often it was simple things - things we never
  thought of - that solved the problem! 
• It is all about helping ourselves in order to
  improve the service we deliver to our patients.

Gail Woznica, Practice Manager. Helena Estate
Medical Centre
?
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My name is Smart - Maxwell Smart and Id like to
see a doctor.
Yes Sir, just go straight in. Theres no more
waiting in THIS practice.
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Simple, easy to follow ideasIncredibly
inspiring
Dr Jaspal Sembi and all at Brentwood Village
Medical Centre
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The important part of the PDSA is A for Act.
Bev Small Bentley Medical Centre
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At first we found NPCC hard, but we have a good
team and monthly meetings. This allowed us all to
develop a plan. We had to undertake a lot of
ground work before we could show any
results. The PDSA cycle has trained us to break
everything down into small chunks. We have
realised that we can make small improvements
which enable us to look after our patients a lot
better. The patients are happier and the Doctors
are happier!
Shirley Anderson. Practice Manager - Ellenbrook
Medical Centre
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I always feel like we are struggling with NPCC
progress until I come to a Collaborative
networking meeting and I realise we are not doing
too badly Dr Chris Denz Central City. Perth
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At LW1 there was a slide of geese flying and then
ducks diving. That sums it up for me flying
high at the conferences in Melbourne and bums up,
working hard back in the practice. Claire
Stocks - Central City. Perth
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..once again the forces of niceness and goodness
have triumphed over the forces of evil and
rottenness.
The plan was a triumph chief
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Alexander Heights Family PracticeBateman
Medical CentreBentley Medical Centre Brentwood
Medical Centre Central City Medical Centre
Ellenbrook Medical Centre Fremantle Family
Doctors FREO StreetDoctor Glen Forrest Medical
Centre Helena Estate MedicalCentre Leeming
Medical Centre Maddington Village General
Practice PHDGP Street DoctorRoleystone Family
Medical CentreSeville Drive Medical CentreThird
Avenue Surgery
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If you always do what you have always done, you
will always get what you have always got