Tablet PC: Deployment and Management Best Practices

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Tablet PC Deployment and Management Best
Practices
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Tablet PC Deployment and Management Best
Practices
Julius Sinkevicius Product Manager Tablet
PC Microsoft Corporation
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Agenda

• Tablet PC Deployment
• Tablet PC Roadmap
• SP2
• Deployment and Management Considerations
• Hardware Futures
• Resources

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Mobility Platform

• Pocket PC Phone
• Integrated PDA with phone
• View and some data entry
• Interoperability with Office, Exchange and SQL
  Server
• .NET compact framework

• Tablet PC
• Complex document authoring, editing and active
  reading
• Note taking and ink annotating
• Keyboard centric at the desk, pen keyboard away
  from the desk
• Keyboard, mouse plus pen, ink, and speech input
  methods
• Full .NET framework preinstalled
• Pen, ink, handwriting and speech recognition APIs

• Smartphone
• Integrated phone with PDA
• Data viewing
• Interoperability with Exchange
• .NET compact framework

• Smart Personal Objects
• One-way network
• Information consumption

• Notebook PC
• Complex document authoring, editing and reading
• Keyboard centric at the desk
• Keyboard and mouse input methods
• Full .NET framework available

Windows CE
Windows XP
Increased Functionality
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Windows XP Tablet PC EditionWhat is it?

• Superset of Windows XP Professional
• Windows Journal Utility
• Tablet Input Panel
• Sticky Notes
• Handwriting Reco Engine
• Speech Reco Engine
• Gesture Reco engine
• Gesture APIs
• Stylus Drivers
• Ink Controls

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Where are we seeing Tablets?

• Emergency Departments
• Electronic forms, portals
• Physician Rounds
• Doctors Offices
• Radiology
• Emergency Room
• Outpatient Care
• Nursing Stations
• Visiting Nurses
• Hospital Boards

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Who is deploying?

• That are deploying Tablet PC
• Appalachian Therapy Center, Maryville, Tenn.
• St. Marys Medical Center, Evansville, Indiana
• HealthSouth, Birmingham, Alabama
• UT Physicians, Houston, Texas
• MD Anderson Cancer Clinic, Houston, Texas
• Marshfield Clinic, Wisconsin
• Indiana Family Practice Research Network
• Jackson Clinic, Jackson, TN.
• Swedish Hospital, Seattle, WA
• New York Presbyterian Hospital, NYC
• Akron General Medical Center, OH
• Lancaster General Hospital, PA
• South Arkansas Medical Associates
• Sharp Memorial Hospital, San Diego, CA
• Scripps Healthcare
• Gentiva Health Services
• New York State Office of Mental Health
• University of Minnesota Physicians

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Tablet PC Deployment

• Deploys like Windows XP
• Unattended install
• Remote Installation Services (RIS)
• Sysprep
• Must use Microsoft Select CD Version
• Windows XP Pro SP1 2 CD Set
• Tablet PC Volume Licensing Key
• Tablet PC Specific Settings
• Welcome to Tablet wizard
• Default display settings

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Deployment Caveats

• Cannot take existing Windows XP image and
  transform in Tablet automatically
• 2nd CD components only accessible with Tablet VL
  Key
• Could result in multiple XP images
• If not using Select CD, then separate key for
  each machine

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Tablet PC Edition
Vision Most mobile PCs will be enabled
within 3-5 years
FY05 and beyond
FY03
FY04
Longhorn
2004
RTM Aug 2002
RTM 2005
RTM H1 2004
The evolution of the notebook PC
Usability and recognition improvements
The mainstream mobile computer
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Windows XP Tablet PC Edition 2004

• Purpose
• Incorporate deeper support of ink into Windows
  shell
• Add value for end users in key ink to text
  scenarios
• Email addresses, URLs, file names, etc
• Focus Areas
• Input Panel (TIP) redesign
• Context-sensitive handwriting recognition
• Recognition improvements for East Asia
• Platform enhancements
• Timing H1 2004
• Available to existing V1 users as free download
• Will ship as part of Windows XP SP2

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Input Panel Redesign

• Automatic launch when pen clicks into a text
  field
• Launches in place (near where the user wants to
  write)

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Improved Ink to Text Experience

• Context-awareness
• Increased accuracy in specific field types
• Error-correction within TIP
• Correct recognition errors before sending text to
  the application

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Windows XP Tablet PC Edition 2004 Platform SDK

• Purpose
• Deliver rich enhanced platform tools and services
  for developer to create compelling Tablet PC
  applications
• Focus Areas
• Web support  
• Improved access to real-time data
• Support for Context
• Recognizer pack for Development
• Availability
• Announced at MS Professional Developers
  Conference
• Availability Q2 2004 

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SP2

• Same version for all versions of Windows XP
• Increased security measures
• Improved wireless connectivity tools
• Improved firewall
• XP Pro machines will get SP2
• Tablet PC machines will get SP2 plus Windows XP
  Tablet PC Edition 2004
• Improvement single image deployment
• RTM 2004 Q2

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Current Environment

• Single Image used for all XP machines, achieved
  via Sysprep and 3rd party tool
• More than one image increases TCO costs
• All LOB apps are installed and tested on this
  image
• Once image is deployed to a machine, a
  postprocessing script is run at first boot
• TabletPC deployment script developed specifically
  for this scenario

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Deployment Scenario
Sysprepd Base Image
Windows XPSP2 WindowsXP MUI Office 2003
Office 2003 MUI LOB Apps common drivers
Deployed via 3rd party tool
TabletPC
Boot Script
Mobility Apps Tablet bits Tablet MUI Drivers
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TabletPC Single Image Process

• Create Windows XP Pro SP1 slipstream installation
  point
• Apply SP2 to that installation point
• xpsp2.exe /integrateltpathgt
• Extract digitizer drivers from SP1 or SP2 CD1
• Copy Tablet and .NET Framework components to the
  sysprep directory
• Install the TabletPC bits via script upon first
  boot (implemented thru sysprep)

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Sample Directory Structure

• C\Sysprep
• sysprep.exe, factory.exe, setupmgr.exe,
  cvtarea.exe, oformat.exe
• sysprep.inf
• Tablet.txt
• ? i386
• ?OEM
• cmdlines.txt
• ?CMPNENTS\TABLETPC\I386
• tabletpc.cab
• lttabletsp2 filesgt
• ?CMPNENTS\NETFX\I386
• netfx.cab
• lt.NET Framework 1.0 sp filesgt
• ? Digitizer
• hiddigi.inf
• serial.sys
• wacompen.sys
• mutohpen.sys
• ? Toshiba

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TabletPC Drivers

• From the command line, run
• expand d\i386\hiddigi.in_ c\sysprep\i386\digitiz
  er\hiddigi.inf
• expand d\i386\mutohpen.sy_ c\sysprep\i386\digiti
  zer\mutohpen.sys
• expand d\i386\serial.sy_ c\sysprep\i386\digitize
  r\serial.sys
• expand d\i386\wacompen.sy_ c\sysprep\i386\digiti
  zer\wacompen.sys
• NOTE d\ is WindowsXP Pro SP1 CD1

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Sysprep.inf

• Unattended
• OemSkipEulaYes
• InstallFilesPathC\sysprep\i386
• TargetPath\WINDOWS
• OEMPreinstallYes
• OEMPnPDriversPathdigitizertoshiba\p350vidx
• UpdateInstalledDriversYes
• GuiUnattended
• AdminPassword
• EncryptedAdminPasswordNO
• OEMSkipRegional1
• TimeZone85
• OemSkipWelcome1
• UserData
• ProductKey xxxxx -xxxxx -xxxxx -xxxxx -xxxxx
• FullName"mattk"

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cmdlines.txt

• Commands
• "C\sysprep\i386\toshiba\p350btnx\setup.exe /s
  /sms"
• "C\sysprep\i386\toshiba\p350acpx\setup.exe /s
  /sms"
• "C\sysprep\i386\toshiba\p350rtnx\setup.exe /s
  /sms"
• "C\sysprep\i386\toshiba\p350tpsx\setup.exe /s
  /sms"
• "sysocmgr /iwindir\inf\sysoc.inf
  /uc\sysprep\tablet.txt /c /x"

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Tablet.txt

• Components
• TabletOCOn
• TPGOn
• SystemOn
• OOBEOn
• NotebookOn
• StickynotesOn

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SP2 SI Deployment Summary

• Create deployment directory (c\sysprep)
• Copy over sysprep, scripts and tablet files
• Run c\sysprep\sysprep.exe mini reseal
• When machine shuts down, use a 3rd party app to
  image machine
• Deploy image to all tablets using 3rd party tool
• On first reboot, machine will be migrated to XPT

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Deployment Considerations

• Hardware
• Operating System Configuration
• Security
• User Education

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Deployment - Hardware

• Form factor
• Slate vs. Convertible
• Power Management
• Battery Bank, Chargers
• Ruggedized Machines
• Cost benefit analysis
• Cleaning Procedures
• HP Whitepaper
• Device Mounting
• Fixed and removable

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Deployment Operating System

• Single Image vs. Multiple Images
• Could depend where you are on the XP deployment
  cycle
• User self-recovery via recovery CD
• Patch and driver management
• Application distribution
• SMS or other solution

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Deployment Security

• Physical Security
• Rogue or walking machine
• User auto-logoff after specified period
• Data Security
• Data on server
• Encrypt locally
• User profiles
• Wireless
• Wireless encryption
• Cisco LEAP support
• User Authentication
• Bio-metric authentication
• Smart Card
• Signature Logon

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Deployment Training

• XP User Interface
• Device Specifics
• Buttons
• Calibration
• Power Management
• Pen Usage
• Tablet Input Panel
• Speech
• Application

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Tablet PC Hardware Futures

• What is next?

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Tablet PC Hardware

• 2nd Generation Hardware
• Price delta coming down
• Notebook form factors
• Bigger smaller
• Multimedia On-board
• Improved battery life
• Reduced weight
• Docking solutions

• 40 OEM/ODMs
• 10 more in development
• 6 multinationals
• 1st Generation refresh
• Centrino, docking solutions

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Tablet PC Adoption Program Tier 1 and 2

• Eligibility U.S. based existing Microsoft
  Enterprise Agreement considering piloting and
  deploying Tablet PCs
• Offers up to 40,000 cash upfront to support
  minimum 200 unit deployment in 2004
• Deployment Cash may be used to
• Offset hardware acquisition costs
• Reimburse customer for services costs related to
  deploying Tablet PC
• Reimburse customer for internal costs
  attributable to Tablet PC deployment
• Funding is available on a first come, first
  served basis
• Structured as a two-part Letter of Understanding
  between customer and Microsoft
• Interested accounts should approach their MS
  account manager who can work with their assigned
  Deployment Champ to secure nomination

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Tablet PC Adoption Program Benefit Summary (Tier
1 2)
Minimum Deployment




Customer Commitment
Participation Tier
Program Benefits
Tier One
200 Units
20,000 Cash Upfront

• Provide MS a Deployment Profile
• Provide MS a Deployment Plan

Tier Two
200 Units
20,000 Cash Upfront

• Execute Deployment Plan defined in Tier One of
  program

• Offers up to 40,000 cash upfront to support
  minimum 200 unit deployment in 2004
• Deployment Cash may be used to
• Offset hardware acquisition costs
• Reimburse customer for services costs related to
  deploying Tablet PC
• Reimburse customer for internal costs
  attributable to Tablet PC deployment
• Funding is available on a first come, first
  served

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Tablet PC Adoption Program Tier 3

• Eligibility Enterprise customers deploying
  Tablet PCs
• Focuses on finite number of accounts (30
  concurrent) to ensure high service levels
• Offers intensive MS product group support for
  deployments
• Deployment 1000 seats minimum in production use
• Support includes
• Training
• Direct product group access
• Consulting services
• PR Promotion
• Application Development / Prototyping
• Opportunity for OEM engagement
• Participation in Tier 1 / 2 not necessary to
  access Tier 3

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Tablet PC Adoption Program Tier 3
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Resources

• Whitepapers
• Tablet PC Deployment Whitepaper
• http//www.microsoft.com/technet/ittasks/deploy/TP
  CDploy.asp
• Tablet PC Single Image Deployment
• http//www.microsoft.com/downloads/details.aspx?Fa
  milyID8c63cc47-f2a7-416f-98eb-cb127d7d328aampDi
  splayLangen
• Coming Soon
• SP2 Deployment
• Tablet PC Healthcare Portal
• http//www.microsoft.com/windowsxp/tabletpc/evalua
  tion/bymarket/healthcare/default.asp
• Tablet PC Adoption Program
• tabfast_at_microsoft.com
• 3rd Party Tablet Sites
• www.MobileHealthData.com
• www.MedicalTabletPC.com

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