Title: Jamaicas ICT Development
1Jamaicas ICT Development
- Dainsworth Richards
- Strategic Planning Officer
- CITO
- Presentation to course LS39A Access to
Information in the Caribbean
2Overview of Presentation
- Current ICT Landscape in Jamaica
- Whats in the Pipeline?
- ICT Development Roadmap
- The E-Governance Challenge
- How do we Measure, Monitor and Target?
3Vision Mandate of CITO
- To lead in establishing a world-class national
ICT sector, with Jamaica becoming the regional
leader in ICT development
- Mandate Components
- Key Contributor to E- Enabling of Jamaica
- Champion of the National ICT Strategic Plan and
e-Readiness
- National ICT Development Facilitator, Standards
Body, and Best Practices Repository
4Jamaicas E-Government Successes
- Jamaica Customs
- Inland Revenue Tax Payment
- Office of the Registrar of Companies (ORC)
- Trade Facilitation Services
- National Land Agency e-Land (NLA)
- Registrar General's Department (RGD)
- Management Institute for National Development
(MIND)
5Jamaica Customs
- Launched in 2003 Fully Internet Based
- Fully Online Import Services (5,000 txns/week)
- E-payment of Duties (max 50,000/txn)
- Radical Time Improvements Transparent
Administration
- C-78 Processing 7-8 days ? 2 hours
- Ease of Compliance
- Over 200 Increase in Revenue
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8Inland Revenue Tax Payment Portal
- Launched December 2004
- Facilitates payment of 12 tax types online in the
following groups
- Statutory Taxes
- Indirect Taxes
- Betting, Gaming Lottery Taxes
- Property Taxes
- Licence Fees
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10Office of the Registrar of Companies
- Launched 2002/03 Fiscal Year
- Gives online access to forms for
- Registration of company related information
(Directors, Addresses, etc.)
- Payment of fees
- Performance Measures
- Subscribers 1400
- Nearly J1 million in transactions per year
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12National Land Agency e-Land Jamaica
- Launched September 2003
- Allows subscribers to view and print documents
such as
- Certificates of Title
- Strata
- Deposit Plans
- Performance Measures
- 1500 transactions per month - 95 of them are
title searches by business community
- 270 users paying over 500,000 monthly in
subscription fees
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14Other E-Government Services
- Registrar Generals Department
- Allows online applications for various
certificates
- Management Institute for National Development
(MIND)
- e-Learning programme launched November 2003
- 18 Courses Online
- Over 60 Current Students
15Some Areas Under Development
- Trade Facilitation
- E-Learning Project
- Health Labs Information System
16Trade Facilitation
- These components are a work in progress
- JAMPRO Tradepoint
- JAMPRO jExporter
- Trade Board Information System (TBIS)
- Ministry of Agriculture
- Ministry of Health
- Bureau of Standards
- Ministry of National Security
17E-Learning Project
- National E-Learning Programme to cover Secondary
Schools students (Grades 7 -11)
- Includes EMIS (Education Management Info Sys) to
provide technical strengthening of the Ministry
of Education, Youth Culture
18Health Labs Information System
- Laboratory Information System to cover the
network of National Health Labs and Regional
Hospitals
- Facilitate development of Health Information
System (HIS)
19Whats Missing to Deliver Real Customer/Citizen
Satisfaction?
- Joined-up Government Application Services (real
G2G)
- Citizen-Centric not Silo-Based Application
Design
- Standards for Internet, Records and Data Common
Portal with Access to All
- Common Look and Feel and functionality GoJ
websites
- Legislation for e-Transactions e-Payment
- Secure, Trusted, and Available Internet Services
20The Road to GoldWhy E-Governance?
- Shared Vision, Buy-in Political Leadership
- E-Readiness Assessment
- National ICT Policy
- National ICT Strategic Plan
- E-Governance Framework
- Developed ICT Sector attracting investments
21Perforating the Silos
- Next Steps establish multi-agency,
citizen-centric transactions
- Need to build joined- up government within an
effective e-governance framework
- Areas to Consider
- E-Governance Project
- Challenges to Overcome
- Working with Other Territories
- Public Private Sector Partnerships
22E-Governance Project
- CITO managedÂ
- Supported by Government of Canada
- Mentoring for Implementation
- Supports Public Sector Modernization
- Started in June 2005
- Initial Findings reported
- Final Recommendations by Q2 2006
23E-Governance Strategic Objectives
- To ensure that the ICT Strategy is rolled-out in
a coordinated and disciplined way that maximizes
benefits and minimizes duplication and
unnecessary expense. - To encourage ministries, agencies and departments
to push forward with their ICT initiatives but
remain aligned and working towards a common
vision. - To get ministries and agencies to work in
collaboration, including the powerhouse
organizations.
- To create a truly modernized public sector, and
an enhanced quality of life for the citizenry.
24E-Governance Building Blocks
Business Process Engineering
Organizational Structure Roles Responsibilities
Leadership
National Priority Setting
Central Authority Accountability
25E-Governance Value Proposition
- Example Savings/Benefits
- Standards Avoid Duplication Rework PSRU
Supports 25-30 of Targets
- Backbone VOIP and Data, many into 1
- Portal Single Contact Point (Overseas exper)
- ?Enterprise-wide HR, Payroll, FMIS systems
- Internal efficiency improvements ? External
increases in customer service effectiveness
26Economic Sustainability
- Derive savings by eradicating wasteful processes
- Extract money already in the system
- Savings ongoing source of funds for central
coordination and enterprise-wide change
management
- Key Benefit ? Economic Development
- Reap ongoing savings to meet other pressing
societal demands
27Strategic Partnerships/Alliances
- Key to National Success
- IT Committee of the Private Sector Organization
of Jamaica (PSOJ)
- Jamaica Computer Society (JCS)
- CITO chairs GoJ MIS Officers Group
- Regional Sharing / Dialogue
- International Technical Exchanges
28Monitoring Evaluationof ICT Development
- How do we measure ICT development and resulting
benefits?
- How do we measure Outputs and Outcomes?
- How do we ensure reliable international
benchmarking?
- ? EIU E-Readiness Rankings
29EIU E-Readiness ReportJamaica's Rank Score
- Rank 41st out of 65 of the worlds major
economies
- Overall score 4.82
- Places us in the middle of Latin American
countries in the region.
- Four countries ahead of us Chile, Mexico,
Brazil and Argentina
- Four countries placed behind us Venezuela,
Colombia, Peru and Ecuador
30Jamaicas Performance by Category
31Analysis of EIU Report Highs
32Analysis of EIU Report- Lows -
33Target OutcomesSummary
- Improved Service Delivery
- Citizen-Centric Services
- Joined-Up Government
- Economic Development and Sustainability
- Jamaica is E-Enabled
34Thank You
- Questions?
- Dainsworth Richards
- drichards_at_cito.gov.jm