Self Paced Virtual Classes Overview

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Self Paced Virtual ClassesOverview
FAQsJanuary, 2012 -- Version 3.0

• January 2012 Version 3.0

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Contents

• Self Paced Virtual Course (SPVC) Overview
• WorldWide WebSphere Business Partners Sponsored
  SPVCs Enrollment Confirmation
• FAQs
• Troubleshooting
• References Contacts

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Self Paced Virtual Course Overview

• Self Paced Virtual courses (SPVCs) virtual
  enablement offering that provides self paced
  online technical training
• Highlights
• WebSphere Education, high-quality content as used
  in instructor led courses
• Allows access for 60 days to complete course
  materials at ones own pace
• Option to download course materials (Student
  Guide) to review during course and after
  completion
• Flexible training option courses are available
  24 hours / 7 days a week
• Eliminates students travel costs
• No cost to validated business partners WW
  WebSphere Business Partners Sponsored Education
  offering
• Bonus of 100 Discount Certification Vouchers
  worth up to 200, for selected WW WebSphere
  Business Partner Sponsored SPVCs under the IBM
  WebSphere Train Certify Program
• Link to WW WebSphere Business Partner Sponsored
  Education Pagehttp//www.ibm.com/developerworks/w
  ebsphere/zones/was/roadmaps/partner/classes.html
• SPVC Test Drive course
• Please try this SPVC Test Drive Course, its a
  great way to test connectivity and verify your
  computer meets the machine requirements.
• http//www-01.ibm.com/software/websphere/educatio
  n/getstarted/accessing.html

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WW WebSphere Business Partner Sponsored SPVCs
Enrollment Confirmation

• Enrollment Guidelines
• Students should
• Enroll for only 1 course per person per month
• Ensure they enroll with a working email address,
  as that will be their UserID
• Ensure that they have proper network/connectivity
  access and will have sufficient time to complete
  the course prior to enrolling
• Once confirmed, a seat is not transferable and
  cannot be cancelled
• A participant signed up for a course will not be
  confirmed for a second SPVC until completion of
  current course
• Students will NOT be confirmed for the same
  course a second time they should ensure they
  download the student guide access password for
  future review reference
• Confirmation Process
• Students are confirmed twice a month for classes,
  based upon the dates on the Partner education
  website
• Seating is limited and confirmations will be
  prioritized based upon business partner status
  and previous course completion
• 2 emails will be sent with Confirmation status
• Confirmation emails will be sent on the dates
  specified for the month
• A Getting Started email will be sent within 48
  hours of the confirmation email, providing all
  access information it is suggested that students
  try to access the course to ensure they have no
  issues, even if they choose to wait to take the
  course till a later date

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SPVCs FAQs

• Program Policies
• Please prioritize your course preference by
  enrolling in 1 course per enrollment period.
• Access will not be granted to more than 1 course
  per month due to high demand.
• Students registering should have completed all
  previous courses.
• Students will not be confirmed for the same
  course a second time and may not be confirmed for
  a new class if they did not complete a previous
  course.
• Are SPVCs different from free online classes?
• Yes, these SPVCs are deep dive education sessions
  that are similar to classroom sessions. The free
  online classes are introductory in nature.
• Help! I have run into technical issues and cannot
  start the program. Whom do I contact?
• Read your Getting Started instructions and ensure
  all required software is installed
• Check the Troubleshooting section in this
  presentation for common problems and resolutions
• You have an SPVC Technical Support Team to help
  resolve all your technical issues. Send an email
  to wespvcsu_at_us.ibm.com with a screen shot of any
  errors you get and used browser check results
  using the link below http//eb90.elearn.ihost.com
  /browsercheck/LEAPDetect.html
• Will there be any cost attached to partners?
• No, not for validated IBM business partners. We
  sponsor enrollments for partners through the
  partner education program, as long as partners
  enroll through the WW WebSphere Business Partner
  Education website.
• Is there a maximum number of registrations that
  partners can sign up for?
• No, but per our program policies, only one course
  will be confirmed for an enrollment period.
  Partners will be requested to identify their
  priority course if they enroll in multiple
  courses.
• I have project deliverables and cannot complete
  the course. Can this be extended for another
  month?
• Extension of the course expiration date is not
  possible due to participants time constraints.
  You have 60 days to complete the course. The
  materials are available 24 x 7. You can even
  download and do it at your own convenience.
• Exceptions If a participant faces technical /
  system issues that have been submitted to
  WebSphere SPVC Support team (wespvcsu_at_us.ibm.com),
  but have not been resolved, an extension may be
  considered.

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SPVCs FAQs (cont)

• I received a confirmation email, but have not
  received my Getting Started email.
• Please verify that the Getting Started email is
  not in a SPAM folder. If not, please contact
  Debbie Nurkin (dnurkin_at_us.ibm.com) to request a
  resend of the Getting Started email.
• I am from a different location, will I have to
  register again or will the same login still work?
• The same login works from anywhere.
• I cannot find the password to open the course
  materials, where is this located?
• When you first access the course, you open to a
  Getting Started module, which provides
  instructions and the password.
• I registered with one email ID, but use another,
  will I be able to access with either one?
• No. Only one email ID should be provided, as it
  becomes your User ID.
• My course is supposed to have the Train Certify
  promotion for the certification test, but I
  cannot find it.
• A separate email will be sent to students in
  courses eligible for the Train Certify
  promotion with the flyer and promotional code.
• My progress bar is not updating after I complete
  the unit or the course, why is this and can it be
  updated?
• Verify that you are online with the Learner
  Portal if your login has timed out, the course
  progress will not update, although you still have
  access to the course. If you have completed the
  course, but your progress report does not reflect
  that, please send an email to dnurkin_at_us.ibm.com,
  to ensure you are marked as complete. We will
  also contact the SPVC Support team to update the
  Learning Portal progress status.
• I accidentally un-enrolled myself from the
  course, how do I get re-enrolled?
• Please send an email to the wespvcsu_at_us.ibm.com
  support team to be re-enrolled.

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SPVCs FAQs (cont)

• I suspended my eLab time, but the time continues
  to decrease. Will I lose my elab time?
• The suspend function reserves the time for the
  student and adds/updates it later on his next log
  in , but the counter will continue to decrease.
• Students should access the eLab at least once
  before the expiration of the eLab session to
  preserve their time and any exercise files
• I have moved to a different project and will not
  be able to complete this. Please cancel my
  confirmation.
• Once a seat is confirmed, if it is not utilized,
  it will be considered as a seat lost
• What happens if a partner signs up but does not
  complete the course?
• Further enrollments to partners will depend on
  the performance and commitment to completing the
  courses
• How do I get a course completion certificate?
• After completing and submitting the course online
  survey available under Course Wrap-up or Sat
  Survey tab, A soft copy (PDF) certificate will
  be forwarded to the email address you provide.
• Once the users complete all the units of an SPVC
  course, they may access it under completed
  courses from the left menu on Learner Portal,
  then press "print certificate" to get the
  completion certificate for this course.

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A Quick Guide to Troubleshooting

• Important
• Before starting the class,
• Carefully read the instructions given in the
  Getting Started email and E-Lab set up Guide
• Go through the SPVC Test Drive course to verify
  your local computer has the correct settings and
  software setup
• Download required software and check for any
  issues prior to starting the class
• Check the Troubleshooting Guide below for a quick
  resolution
• Contact wespvcsu_at_us.ibm.com for any issues not
  resolved

No. Issue Description What could be the Problem What you need to do Links / References
1 Not able to launch the course, units or exercises JavaScript error on trying to launch them. - Pop up blocker is enabled - Cookies and JavaScript are not enabled - Could be browser issue - Disable any pop up blockers with your browser - Ensure Cookies and JavaScript are enabled - Check your Browser compatibility. Test if youre able to connect using another browser http//eb90.elearn.ihost.com/browsercheck/LEAPDetect.html
2 Not able to access eLab VMware image login credentials Connection problem. Ensure Citrix Web Client is installed Launch the course --gt Open any Exercise item --gt Click Start Exercise button --gt eLab launch window pops up and downloads ICA file --gt Citrix ICA client uses this file o launch your remote lab. Enter User name password provided in Exercise Window to log into VMware image. http//eb140.elearn.ihost.com/ibm/websphere/CitrixOnlinePluginWebv12.1.exe
3 Nothing happens after pressing Start Exercise button Error No email address was provided - JVM issue Uninstall Reinstall JVM using this link Ensure only 1 JVM is enabled for your browser If this does not work, send mail to wespvcsu_at_us.ibm.com with screenshot for browser check results. http//www.java.com http//eb90.elearn.ihost.com/browsercheck/LEAPDetect.html
4 Not able to run Virtual machine Citrix client Uninstall Reinstall Citrix Web client and try again If this does not work, send mail to wespvcsu_at_us.ibm.com http//eb140.elearn.ihost.com/ibm/websphere/CitrixOnlinePluginWebv12.1.exe
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A Quick Guide to Troubleshooting (cont)
No. Issue Description What could be the Problem What you need to do Links / References
5 - eLab is not resuming/launching - Blank Screen - Corrupted ICA file - VMware server can't find the virtual disk - Insufficient System resources to create Paging file for VM - Unrecoverable Error message on trying to access eLab eLab issues Avoid tweaking eLab settings OR pressing "Cancel course" as it may cause irreversible damage to your lab. Send an email to wespvcsu_at_us.ibm.com with eLab reference (exist in eLab launch window) and screenshot for the error you get.
6 You are not enrolled in any courses at this time. message If you are logging in after completing the course, it will have moved to the Completed Courses section Check under the Completed courses Link Contact wespvcsu_at_us.ibm.com
7 Time spent on SPVCs does not get updated correctly The time shown by the system differs from actual time you spent on the course You may not be logged into the Learner Portal. The total time is calculated as the Total time spent while this course is open Time will get updated with your final visit Make sure you refresh the connection every 30 minutes by not keeping the course window open without activity
8 Citrix Client is not launching After clicking on launch lab session, system asks to download the .ica file First install the CITRIX web client and disable any download managers http//eb140.elearn.ihost.com/ibm/websphere/CitrixOnlinePluginWebv12.1.exe
9 Learner Portal website is not available Learner Portal maintenance Contact the Learner Portal Hotline by calling toll free within US at 888-302-7569, T/L 950-2783 or direct international at 001-404-238-6000. Send an email to lpsupp_at_us.ibm.com for non-urgent matters. http//eb90.elearn.ihost.com/wps/portal/
10 Loading content. Pls wait... error message Page does not upload content Issue could be with Java Virtual Machine (JVM) - Security issue Uninstall Reinstall JVM Ensure only 1 JVM is enabled for your browser - Try clicking anywhere on the content page http//www.java.com
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References Contacts
Links
Description Link
WW WebSphere BP Education page http//www.ibm.com/developerworks/websphere/zones/was/roadmaps/partner/classes.html
Train Certify Program http//www-03.ibm.com/certify/news/20080116.shtml
Prometric Centers http//www.prometric.com
WebSphere Certifications http//www-03.ibm.com/certify/certs/ws_index.shtml
Contacts
Reach Out To For Mail ID
WebSphere Technical Support Team All technical issues with WebSphere SPVC courses wespvcsu_at_us.ibm.com
Debra Nurkin WW WebSphere BP Education Support for enrollment and certification dnurkin_at_us.ibm.com
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Thank you