Cypreon VoIP Switching System Product Overview

1
Cypreon VoIP Switching SystemProduct Overview

• Experience the Freedom of Communications without
  Limits

2
Market Terminology

• IP Centric PBX
• a solution that fully supports packet switching
  as its primary means of interconnecting resources
• IP Enabled PBX
• adjunct modules that allow TDM switches to
  interface with IP phones and soft phones
  connected to a LAN. Components include IP trunk
  and IP line cards
• IP Phones
• IP or Ethernet phone (or station), a device
  that converts analog voice signal within the
  device for transmission across packet based
  telephony systems and networks

3
What is Cypreon?

• What is Cypreon?
• Cypreon is a true IP Centric switch with a
  range of traditional PBX features and
  applications.
• What does it provide?
• Delivers a full featured IP solution with desktop
  integration
• Scalability
• A comprehensive range of business features
• Administration simplicity

4
Cypreon Provides Solutions For

• Small to Medium Sized Businesses
• Single or Multi-Site offices
• 25-200 users per site
• Application-intensive communications
• Contact Centers
• Unified Messaging
• Customer Management
• Large remote or mobile workforce
• Home offices / Teleworkers
• Traveling Sales or Service staff
• Distributed WAN-connected campus environments
• Regional offices
• Overseas offices

5
The Cypreon Advantage

• Open Architecture

6
Cypreon Design Guidelines

• Ease of Installation
• All hardware is software configurable, no straps
  or manual configuration
• All devices are plug play and auto
  discovered by the Controller
• Ease of Administration
• Standard data administration tools and web
  service support
• All service applications downloaded from a single
  point
• User configuration via a web service
• Ease of Maintenance
• Controller software upgrades are automatically
  propagated to all of the Phones and Gateways
• Local and Remote Administration via the same
  tools

7
The Cypreon AdvantageOpen Architecture

• Open Standards
• Operating Systems
• Linux Red Hat 7.3 OS (Cypreon Controller)
• VXWorks OS (Digital Gateways)
• Industry Standard Protocols
• G.711
• H.323 / SIP
• TAPI
• Switched Ethernet

8
The Cypreon AdvantageOpen Architecture

• System Stability Up Time
• Red Hat Linux 7.3 Operating System
• POSIX compliant
• Stable, reliable OS
• Managed Configuration Changes
• Changes can be pended and updated
• Cypreon can continue to process calls while
  updates in progress
• Mass updates to peripherals (Gateways and/or CIP
  phones) are scheduled and managed to prevent
  impacting system performance
• Guaranteed Packet Delivery
• Common packet delivery protocol (VRDP) enhances
  UDP
• Guarantees packet delivery
• Excellent solution for non-streaming data
  environment

9
The Cypreon AdvantageOpen Architecture

• Adaptability to Emerging Technologies
• Linux open source tools applications enable
  Teltronics to quickly incorporate new
  technologies into Cypreon
• Reduce development costs
• Improves time to market
• Protects customer investment
• Industry standards simplify interoperability
• TAPI support allows other TAPI-enabled software
  to integrate with Cypreon for streamlined
  Computer-Telephony Integration applications
• H.323 SIP (pending)

10
The Cypreon Advantage

• Open Architecture
• Quality of Service

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The Cypreon AdvantageQuality of Service

• Cypreon is designed to ensure high quality voice
  communications over both the LAN/WAN and the PSTN
• Audio quality consistently rated excellent by
  independent testing labs
• Audio server records problem transmission for
  troubleshooting

12
The Cypreon AdvantageQuality of Service

• Cypreons LAN (IP device-to-IP device) QoS
• 128kbps voice sampling (8K16bit linear)
• Twice the normal sampling with no compression
• LAN audio better quality than that available from
  the PSTN or produced by G.711/G.712
• Dynamic jitter buffers network synchronization
  minimize end-to-end latency
• Unicast voice, multi-cast conference
• Voice is unicast in normal 2-party conversations
• Less network congestion
• Reduces end-to-end delays
• Multi-cast only when beneficial (e.g.
  conferencing)
• Intelligent traffic monitoring
• Cypreon monitors network traffic through devices
• Intelligently controls priority of packets
  entering LAN
• Reduced end-to-end delay for voice frames
• Fewer dropped packets
• Improved audio

13
The Cypreon AdvantageQuality of Service

• Cypreons PSTN QoS
• Latency, jitter, and lost packets handled as with
  LAN QoS
• Echo Compensation
• Ensures high quality audio when communicating
  over the PSTN or to an analog domain entity
• Technology
• Designed for T1/PRI extension
• Architected to work with AGC extension
• Benefits
• Tailored to voice over LAN applications
• Combined with network synchronization, provides
  full duplex conversation

14
The Cypreon Advantage

• Open Architecture
• Quality of Service
• Modular, Scalable Design

15
The Cypreon AdvantageCypreon Components

• Cypreon consists of the following
• Cypreon Controller
• Linux Red Hat 7.3
• Cypreon Application Software Key
• Analog Gateway
• Station Ports
• Trunk Ports
• Digital Gateway (Dual or Quad)
• T1 PRI
• E1 PRI
• CIP 210 Phone

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The Cypreon AdvantageCypreon Port Capacity

• Cypreon Component Sizing
• Active ports - 350
• User Extensions - 200 active
• Cypreon Connect 200 active
• Attendant Workstations 5 active
• Analog Ports 128 (8 Analog Gateways)
• Digital Spans 92-120 (2 Dual or 1 Quad Digital
  Gateway)
• User Classes - 32
• Voicemail Ports 32
• Parking Slots - 8
• Overhead Paging Ports 1
• Music On-Hold Ports 1

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The Cypreon AdvantageOpen Architecture -
Controller

• 1U Rackmount Server
• 2.4GHz or better processor
• 512 MByte RAM
• 40GByte or better disk drive
• Dual 1Gigabyte NIC
• Pre-installed with Red Hat Linux 7.3
• Samba (NTFS), PostgreSQL database, Apache web
  server
• Pre-installed with Cypreon Application

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The Cypreon AdvantageCypreon Analog Gateway

• Analog Gateway Features
• 16 universal slots, loop start trunk or station
  modules
• All modules auto-discovered
• All software and configurations automatically
  downloaded from Controller
• Visual indication of circuit status
• Music On-Hold
• Overhead Paging circuits
• Two power fail circuits
• Requires 2 switched Ethernet ports voice and
  control

19
The Cypreon AdvantageCypreon Digital Gateway

• Digital Gateway Features Dual or Quad Span
• Dual T1 PRI/E1 PRI or
• Quad T1 PRI/E1 PRI per Digital Gateway
• All spans are auto-discovered
• All software and configuration is automatically
  downloaded from the Cypreon Controller
• Visual indication of individual span status
• Requires 2 Switched Ethernet ports voice and
  control
• Supports T1 PRI Protocols ATT 4AESS, ATT
  5AESS, DMS100 and NI2
• Supports E1 PRI Protocols - EuroISDN

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The Cypreon AdvantageCIP 210 Telephone

• CIP210 Phone
• 9 x 20 LCD Character Display
• 14 Programmable Keys
• Headset Support
• Speakerphone
• Auto Discovery
• Built-in Quality of Service Device
• Software downloaded from Cypreon Controller
  automatically
• Supports power over LAN IEEE 802.3af option B
• DHCP Support
• Identical hardware to the 20-20
• Colors Charcoal or Warm Gray

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Cypreon System ComponentsWAN Gateway

• Cypreon WAN Gateway
• 1U WAN Gateway
• Uses include
• VoIP between geographically dispersed corporate
  locations
• Satellite office connectivity
• Connect multiple Cypreon systems via WAN
• Hop Off Hop On Support
• Virtual Numbering Plan in Cloud
• Interconnects legacy systems and Cypreon
• Multi codec support G711, G723, G726, G729,
  NetCoder codec support automatically negotiated
• H.323 and SIP compliant

22
The Cypreon Advantage

• Open Architecture
• Quality of Service
• Modular, Scalable Design
• Simplified Administration

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The Cypreon AdvantageSimplified Administration

• Internal Cypreon webpage
• Anytime access to system administration
  maintenance software
• System software updates
• Product documentation
• 3rd party software
• On-line access to
• Cypreon Console
• Fingertip Toolsets
• Cypreon Connect
• Controller Status
• On-line Technician Access to Cypreon Controller

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The Cypreon AdvantageSimplified Administration

• Cypreon Console
• Simplifies database programming and system
  administration
• Standard browser-based graphical user interface
• Comprehensive online help
• Self-paced Quick Start tutorial
• Easy to install maintain
• Downloadable from Cypreon internal webpage
• Auto-updates to current software version
• Operates on any Windows 95 or higher OS
• 5 concurrent Cypreon Console sessions

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The Cypreon AdvantageFingertip ToolsetTM

• Authorized users can maintain their own station
  settings
• Speaker / Headset / Handset volume settings
• Forwarding rules destinations
• Programmable Feature Keys
• Customize print faceplates
• User Password
• Minimizes station programming Changes
• On-Line Help!

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The Cypreon AdvantageHot Desking

• Login / Logout eliminates Moves from the MAC
  equation
• Personal settings download to station at login
• Programmable feature keys
• Default phone settings
• Class of service
• Temporary or permanent moves supported
• Excellent for Call Center or split-shift
  environments
• No need to move phones
• No need to modify Cypreon database settings

27
The Cypreon AdvantageTAPI Call Control

• TAPI TSP
• Class of Service Option
• Downloaded from Cypreon Controller
• Installed on Client PC
• Enables third-party integration
• Application support for MS Outlook, ACT,
  Gold-Mine, Card Scan etc.
• Attendant Console Interface
• User Page Web Based Download

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The Cypreon AdvantageFull-Featured Telephony
Support

• System Features
• ANI/DNIS Delivery
• Dial Restrictions
• Least Cost Routing
• Hunt Groups
• Graphical Attendant Work Station
• Hot Desking
• CTI Support
• Voicemail Integration
• Call Routing

• Directed External Page
• Company Directory
• Class of Service
• Night Mode
• Call Park / Pickup
• Music on Hold
• SMDR
• E911 Compliance

29
The Cypreon Advantage Comprehensive Station
Features

• Station Features
• Display phone with Caller ID
• One-touch Voice Mail access
• 6 party call conference
• Transfer (blind, supervised, whispered)
• Mute
• Hold
• Speed Dial Features
• Individual speed dial(s)
• Redial last number
• Last 10 numbers
• System directory

• Speakerphone / headset
• DSS/BLS
• Do Not Disturb
• Call Forwarding
• Multi-state LEDs to indicate
• Message Waiting
• Call on Hold
• Call Muted
• Line in Use / Call Waiting
• Menu access to all soft-features
• Login/logout

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The Cypreon Advantage Automatic Call Distribution

• ACD Routing
• Calls can be automatically directed to ACD Groups
  based on DNIS
• Group routing can be defined as Broadcast (all),
  Circular (next Agent) , Linear (first Agent,
  second Agent) or Uniform (longest idle)
• Calls can be queued or directed to other ACD
  Groups based on Agent availability and forwarding
  rules
• DNIS Call Routing
• Max ACD Groups is 32
• Agents can be in up to 8 ACD Groups
• Agent Login/Logout supported at the CIP210 phones
• Screen Pop and Call Control via TAPI TSP

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The CLARO SolutionCypreon Single Site
32
Cypreon WAN InterconnectivityProduct Overview

• Experience the Freedom of Communications without
  Limits

33
InterconnectivityThe Solution

• CLARO ROBO Solution

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The CLARO SolutionCLARO Integration

• Fully converged IP solution
• Existing equipment leveraged
• No additional extensions
• No PBX reprogramming
• Multi-path call routing

35
The CLARO SolutionIntelligent Routing

• Smart, Transparent Call Routing
• Native Dialing
• Universal Private Numbering Plan
• Automatic least cost routing
• PSTN redundancy
• Constant QoS monitoring

Calls are always carrier-grade quality
36
The CLARO SolutionQuality of Service

• Calls over IP only if network quality meets par
• Variable, user- defined threshold level

PBX
Teltronics Claro
Yes!
QoS?
Teltronics Claro
Sarasota Office
PBX
PSTN
IP Network
37
The CLARO SolutionQuality of Service
PBX
Calls over PSTN if network quality is below par
9-1-707-766-2240
Petaluma Office
Teltronics Claro
QoS?
No!
Teltronics Claro
Sarasota Office
PBX
PSTN
IP Network
38
The CLARO SolutionAlways On

• Call failover to PSTN via copper-to-copper auto
  relay
• Power loss
• Gateway malfunction
• Administrator option
• Emergency number routing (auto or forced
  pass-through to PSTN)
• Local number routing
• (local and 1-800 number pass through)

39
The CLARO SolutionSmart Call Handling

• H.323 and SIP concurrent support
• NAT/Firewall traversal
• Configurable remotely via Gateway Configurator
• Configurable via Blue Seal Security Lock
• Automatic call type detection
• RBNM down to the port level
• Hop-on with auto-dial support
• Hop-off with authentication
• Gateway Level and Call Level Authentication
• Least Cost Routing
• Private Numbering Plan

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The CLARO SolutionOptimized Voice Clarity

• Multiple choices of voice compression, negotiated
  call by call
• Voice prioritization
• Quality boosting algorithms
• Voice and Signaling AES Encryption

41
The CLARO SolutionTotal Solution

• Stand-alone solution
• No reliance on gatekeeper
• No redundant equipment
• No single point of failure
• Unique Officer-Private architecture
• Easy deployment
• Automatic new gateway initiation

42
The CLARO SolutionClaro ROBO

• Claro ROBO (2-port)
• Universal analog (FXO-FXS)
• LAN/WAN/VoIP gateway
• Remote Office, Business Office (ROBO)
• NAT router/Firewall
• DHCP server
• DNS server
• 4-port 100MBps Ethernet switch
• Blue Seal Security Lock

43
The CLARO SolutionClaro Connect

• USB Adaptor client software
• Dual usage options
• Any analog phone USB adaptor
• Sound card headset
• Mobile workers, Road Warriors
• Multiple codecs with dynamic selection
• Auto dial
• Voice priority modulation
• NAT/Firewall traversal

44
The CLARO SolutionClaro Link and Talk

• Web phone/ click and talk
• Call from PC with Internet Explorer browser
• Connection to any designated PSTN number
• Hop-off or Hop-On
• PBX extension
• Terminated by any CLARO or ROBO gateway

45
The CLARO SolutionMobile Office
46
The CLARO SolutionEnterprise Connectivity
47
The CLARO SolutionSummary

• Clear and Simple
• Easy to install, deploy, manage, use
• Optimized voice quality
• Interoperable with all vendor equipment
• Stand-alone, self-contained, end-to-end solution
• Smart
• Guaranteed carrier-grade quality, reliability
  availability
• Secure
• Economical

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Cypreon Network AssessmentOverview

• Experience the Freedom of Communications without
  Limits

49
VoIP Network AssessmentVoIP Deployment

• Assess the networks voice quality capability and
  determine the number of simultaneous VoIP calls
  the existing network can support
• Isolate trouble-spots affecting VoIP performance
• Report on the performance of the network, the
  VoIP system, and other applications before,
  during, and after VoIP deployment

50
VoIP Network AssessmentVoIP Deployment
51
VoIP Network AssessmentVoIP Evaluator
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VoIP Network AssessmentVoIP Life Cycle

• Deployment
• Install HW SW
• Verify Performance

• Pre-Deployment
• Assess Network
• Analyze Report

• Operational
• Monitor
• Troubleshoot

Expansion/Upgrade
53
VoIP Network AssessmentVoIP Summary

• VoIP Network Assessment is a required activity
  for both Vendor and Customer
• VoIP Network Assessment is a chargeable activity
  which is refunded at the time of order
• VoIP Network Assessments should ideally be
  conducted at regular intervals to ensure that the
  network performance has not changed.

54
Cypreon ConfigurationOverview

• Experience the Freedom of Communications without
  Limits

55
Cypreon ConfigurationNetwork Assessment

• Decision 1 Does the Customer have a Switched
  Ethernet network that is VoIP ready?
• If not, a Network Assessment must be scheduled
  with Technical Services
• Not sure, consult Technical Services
• If so, proceed

56
Cypreon ConfigurationTurnkey or Software Only?

• Decision 2 Does Customer require turn-key
  solution or Cypreon software only?
• Cypreon is available as a package which includes
  Controller, Red Hat Linux 7.3 and Cypreon
  software
• or
• Cypreon software can be purchased standalone a
  copy of Red Hat Linux 7.3 is provided

57
Cypreon ConfigurationSoftware Configuration

• Decision 3 What Cypreon software package 75, 150
  or 350?
• How many device ports are required?
• Include CIP10 or CIP210 phones, analog trunk
  ports, analog station ports, digital ports (23
  T1-PRI, 30 E1-PRI), overhead paging circuits and
  parking slots
• What near-term expansion is planned?
• Determine and select the appropriate software
  package
• Note The number of Cypreon Users can be greater
  than the number
• of physical telephone instruments

58
Cypreon ConfigurationCIP Phone Requirements

• Decision 4 How many CIP 210 phones are required?
• Note Each CIP device requires a single Switched
  Ethernet port
• Note Each CIP device requires external power
  adapter or in the case of the CIP210 a suitable
  power over LAN solution

59
Cypreon ConfigurationAnalog Gateway Requirements

• Decision 5 Analog Loop Start Trunk and/or Analog
  Station Support
• Does the Customer currently have either analog
  ground start or loop start lines, if so how many?
• Does the Customer intend to deploy analog station
  sets (2500 type), if so how many?
• Does the Customer have a fax machine, if so how
  many?
• Does the Customer have a voicemail system, if so
  how many analog ports are installed?
• Does the Customer have any other types of analog
  devices?
• Is Overhead Paging going to be used?

60
ConfigurationAnalog Gateway Requirements

• Decision 6 How many Analog Gateways will be
  required?
• How many Trunk ports?
• How many Station ports?
• How many overhead paging circuits?
• Calculate the number of Analog Gateways and
  specific configuration
• Select standard Trunk/Station configuration or
  custom-build a la carte
• Trunks and stations must be grouped in 4-port
  units (4 trunks or 4 stations)
• Note An overhead paging circuit consumes a
  group of 4 circuits

61
ConfigurationDigital Gateway Configuration

• Decision 7 Does the customer intend to use
  digital telephony?
• Does the customer currently have T1-PRI (or
  E1-PRI)?
• If so, how many spans?
• Does the customer have T1/E1 voicemail?
• Select an appropriate Digital Gateway, Quad or
  Dual
• Cypreon currently supports NI2, ATT5AESS,
  ATT4AESS and DMS100 (EuroISDN)

62
ConfigurationAccessories

• Decision 8 What accessories are required?
• Analog Gateway Cable Kits
• Digital Gateway Cable Kits
• Power Over LAN Hubs
• Note These items are separate to allow
  Distributors to provide standard cables and to
  allow for non standard requirements

63
ConfigurationTechnical Support and Maintenance

• Decision 9 Cypreon Technical Support
• Provides access to the Atlanta NOC for Technical
  Support
• Provide regular software updates and access to
  software patches
• Calculated at 12 of list price
• Cypreon contains a high proportion of software
• A Cypreon software update service is available
  but does not include Technical Support

64
ConfigurationInstallation

• Decision 10 Cypreon Installation. Is Teltronics
  involved in the installation?
• Schedule installation dates
• Provide pre-installation information in the form
  of worksheets
• Install
• Perform Customer Acceptance Testing
• In-Service Operation

65
ConfigurationTraining

• Decision 11 What Customer Training is required?
• System Administration Training 3 days
• Cypreon Installation Maintenance Training 5
  days

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Experience the Freedom of Communications without
Limits