First Quarter 2004 Review

1
First Quarter 2004 Review April 15, 2004
Speakers Henry Meyer Jeff
Weeden
11/14/2009 948 PM
2
PRIVATE SECURITIES LITIGATION REFORM ACT OF
1995 FORWARD-LOOKING STATEMENT DISCLOSURE
The conference call and discussion, including
related questions and answers, and presentation
materials, contain forward-looking statements
about issues like anticipated second quarter and
full-year 2004 earnings, anticipated level of net
loan charge-offs and nonperforming assets and
anticipated improvement in profitability and
competitiveness. Forward-looking statements by
their nature are subject to assumptions, risks
and uncertainties. Actual results could differ
materially from those contained in or implied by
such forward-looking statements for a variety of
factors including changes in interest rates
failure of the economy to continue to recover,
which could materially impact credit quality
trends and the ability to generate loans failure
of the capital markets to function consistent
with customary levels delay in or inability to
execute strategic initiatives designed to grow
revenues and/or manage expenses consummation of
significant business combinations or
divestitures new legal obligations or
restrictions or unfavorable resolution of
litigation further disruption in the economy or
the general business climate as a result of
terrorist activities or military actions and
changes in accounting, tax or regulatory
practices or requirements.
3
Strategic Overview

• Revenue growth
• Customer growth
• Asset quality
• Expense discipline
• Capital management

4
Financial Summary 1Q04

• EPS of 0.59
• Revenue (TE) up 16 million vs. 1Q03
• NPLs down 107 million vs. 4Q03
• Repurchased 8 million shares

5
Net Interest Income
in millions
Investments Consumer Loans Commercial Loans
Net Interest Income (TE) Net Interest Margin (TE)
Average Earning Assets
Net Interest Income (TE)
73,424 73,934 73,623 73,113
73,381
6
Total Revenue (TE)
in millions

Net Interest Inc. Noninterest Inc.
695 719 730 726 702 721 722 724 703 710 690 693 68
5 455 398 454 418 443 448 432 446 397 434 463 466
431
7
Noninterest Expense
in millions
Personnel Non-Personnel
364 345 334 335 363 361 358 354 363 371 380 379 37
3 334 513 349 367 298 304 301 314 294 317 319 319
286
8
Asset Quality
in millions
1Q03 2Q03 3Q03 4Q03 1Q04
Net C/O to Average Loans Nonperforming
Loans to EOP Loans Nonperforming Assets
to EOP Loans OREO Allowance to Total
Loans to Nonperforming Loans
161 1.04 904 1.44 968
1.54 1,421 2.27 157
141 .90 837 1.32 897
1.42 1,405 2.22 168
123 .77 795 1.27 862
1.37 1,405 2.24 177
123 .78 694 1.11 753
1.20 1,406 2.24 203
111 .71 587 .94 670
1.07 1,306 2.09 222
9
Capital

1Q03 2Q03 3Q03 4Q03 1Q04 Tang. Equity/Tang.
Assets 6.71 6.90 6.94
6.94 6.98 Tier 1 Risk-Based Capital
7.86 7.94 8.23 8.35
7.97 Cash dividends paid .305 .305 .305
.305 .31 (per share) Shares Repurchased 2.0 3.0
2.5 4.0 8.0 (millions)
Estimated
10
2004 Outlook

• Improving climate for fee-based businesses
• Stable to improving asset quality
• Modest loan growth
• Continued focus on expenses
• EPS Range 2Q04 0.54 to 0.59
• 2004 F.Y. 2.30 to 2.45

11
Appendix
12
Assets Under Management
in billions
Money Market Fixed Income Equity
22.0 23.2 21.2 20.0 19.4 20.7 19.4 18.3 19.1 19.3
18.9 19.5 19.3 14.7 15.3 16.9 16.9 18.5 18.9
17.6 16.1 16.3 17.1 17.3 17.4 18.2 34.7 35.9
32.1 35.8 34.5 31.1 25.4 27.2 25.4 26.9 28.8
31.8 31.9
13
Net Interest Margin (TE)
KEY Peer Median SP Regional
Diversified Bank Indices
14
Net Charge-Offs to Average Loans
KEY Peer Median SP Regional
Diversified Bank Indices
15
Net Charge-Offs to Average Loansby Loan Type
Consumer
Commercial
4Q02 1Q03 2Q03 3Q03 4Q03
1Q04
4Q02 1Q03 2Q03 3Q03 4Q03 1Q04

16
Allowance to Total Loans
KEY Peer Median SP Regional
Diversified Bank Indices
17
Allowance to NPL
KEY Peer Median SP Regional
Diversified Bank Indices
18
NPAs to Loans and OREO
KEY Peer Median SP Regional
Diversified Bank Indices
19
Average Loans
in billions
change 1Q04 vs. 4Q03

37.1 37.1 36.5 36.4 36.5 36.5 36.4 3
6.1 36.3 2 22.9 24.0 24.6 24.3
24.7 25.2 25.7 25.7 26.0
4 2.5 2.0 1.7 1.4 1.1 0.9 0.8 0.6
0.4 NM 1.0 0.8 0.7 0.6 0.5 0.4 0.2 0.2
0.1 NM
Commercial Consumer
Exit Portfolios
Auto Commercial
Annualized
20
Commercial Portfolio - Utilization Rate

Excludes Real Estate, Leasing and Commercial
Run-off Portfolios
21
Average Core Deposit Growth


in billions
change 1Q04 vs. 4Q03

Now/MMDA 13.4 13.2 13.3 15.1
16.8 17.7 18.4 18.8 18.9 3
Savings 1.9 2.0 2.0 2.0 2.0 2.1 2.1 2.1
2.0 (3) CDs 13.4 13.1 12.7 12.2 11.8 11.4
11.1 11.0 11.0 (2)
DDA 8.6 8.7 9.2 9.9 9.8 10.1 10.6 10.9
10.7 (9) TOTAL 37.3 37.0 37.2 39.
2 40.4 41.3 42.2 42.8 42.6 (2)
Annualized
22
Strong Dividend Record
Dividend increased 39 consecutive years

23
Tangible Equity to Tangible Assets
KEY Peer Median SP Regional
Diversified Bank Indices