Final Session

1
CITIZEN SERVICES SEMINAR
Developing an Integrated Approach that Meets the
Publics Needs and Expectations
Final Session Accommodating Multi-Faceted Public
Needs A demonstration of government integration
and innovation through a unique
Public/NPO/Private partnership exponentially
benefiting six federal agencies and their
constituent citizenry as well as meeting current
Administration and Legislative initiatives. This
is truly a multi-faceted integrated approach the
meets and EXCEEDS the publics needs and
expectations.
2
ONE DECISION MULTI-FACETED CITIZEN SERVICES
OUTCOMES
3
A WILLINGNESS TO EXPLORE ALL OPTIONS

• Procurement Strategy
• JWOD - Benefits
• Down Stream Acquisition Costs Savings
• Stable Workforce
• Government to Government Teaming From Day One
• Approach
• Call Center Without the Center Benefits
• Flexible just-in-time Workforce and Scheduling
• Jumpers Citizenry Demand Triggers Immediate
  Enhanced Customer Service
• No Geographic Restrictions for Skilled Labor
• Mother Nature Has No Say

4
RESOURCE INFORMATION