American Society for Quality

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American Society for Quality

• Tom Clark

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Agenda

• ASQ Defined
• Brainstorming Exercise
• Nuts Bolts of ASQ
• How It Works
• Real World Example
• Exercise

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1. ASQ Defined

• Organization that promotes quality and continual
  improvement in
• Manufacturing, Education, Government, Healthcare,
  and Services

1. ASQ Defined
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2. Brainstorming Exercise

• Why should you care about the ASQ?

2. Brainstorming Exercise
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Why Care?

• Because Quality Pays!!
• In nearly all cases, companies that used total
  quality management practices achieved better
  employee relations, higher productivity, greater
  customer satisfaction, increased market share,
  and improved profitability.
• --1991 GAO Study

2. Brainstorming Exercise
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3. Nuts Bolts

• What does the ASQ do?
• Informing
• Advocating
• Training
• Rewarding

3. Nuts Bolts of ASQ
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Informing

• ASQ Website
• ASQ Publications

3. Nuts Bolts of ASQ
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Advocating

• Provide expert opinion to lawmakers
• Recent Examples
• October 29, 2004 ASQ releases a statement on
  quality on the election process
• August 3, 2004 Suzanne Keely, an ASQ Market
  Manager, presents before several high school
  summits put on by the U.S. Department of
  Education
• May 7, 2004 Staff of the House Education and
  Workforce Committee invite representatives from
  ASQ to advise them on quality methods in higher
  education.

3. Nuts Bolts of ASQ
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Training

• Training CD-ROMs
• On-site Training
• Networking Opportunities Events
• Quality Management Curriculum

3. Nuts Bolts of ASQ
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Rewarding

• Classified by national, regional, and society
  unit
• Malcom Baldrige National Quality Award
• Certifications

3. Nuts Bolts of ASQ
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4. How It Works

• Its Simple!!!

But companies have to take the information and
incorporate it into their firm.
4. How It Works
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5. Real World Example

• Pearl River School District
• Implement golden thread quality structure and
  balanced scorecard approach

5. Real World Example
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6. Exercise

• You are the owner of a medium-sized dental
  practice with several dentists, hygienists, and
  front office staff. Your organization suffers
  from high employee turnover, frequent requests to
  rework procedures, and a declining reputation in
  the community. What ASQ resources could you
  utilize to turn things around?

6. Exercise
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Summary

• ASQ seeks to promote quality in a wide variety of
  organizations
• It promotes quality by informing, advocating,
  training, and rewarding
• Companies must take advantage of this information
  for it to have effect.

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Readings List

• American Society for Quality www.asq.org
• Make Good Great www.makegoodgreat.org
• FreeQuality www.freequality.org
• American Customer Satisfaction Index (ACSI)
  www.theacsi.org
• ANSI-ASQ National Accreditation Board (ANAB)
  www.anab.org