Hitoshi Nakagawa

1
????????????????

• Hitoshi Nakagawa
• Master of Applied Management (Health)
• Master of Medical Science (Clin-Epid)
• The Univ. of Newcastle, Australia
  

2
?????

• ??????? (MPH)
• ????????(MBA)

3
???????

• ? ?
• ?????
• ????
• ????
• ??????????
• ?????
• Quality Improvement

4
????????

• ?? ?????
• ?? ???????
• ?? ???
• Project Management (??)
• Total Quality Management

5
???????????

• ???????
• ???? (MPH)
• ???????
• ???? (MMA)
• ???????(MMA)
• ???? (MBA)

6
???????

• ? Management (??Marketing)
• ? Total Quality Management
• ? ?????
• ? ????????

7
???????

• ? Management (??Marketing)
• ? Total Quality Management
• ? ?????
• ? ????????

8
? Project Management

• ???
• ???????

9

• Vision
• Strategy
• Operation

10

• PLAN ??
• ACTION ?????? ?? DO
• CHECK ??

11
?????????

• 1) ????
• 2) ???????
• 3) ??????

12

• ???? ???????????
• ????????????
• ??????? ??23?
• ?????????????
• ????? ??4?
• ????????
• ????? ?????

13
????????

• 5??????
• ???? ???? ???
• ???????????
• 3??????
• 1) ????????????
• 2) ?????
• 3) ????

14
5??????

• ????
• ??? ???? ??
• ??????

15
3??????

• ????????
• ???????
• ??
• ?????
• ???
  ???
• ???????

16
?? ??

• Focus Deep
• ?? ???????

17
3C??

• Customer
• Competitor Company

18
SWOT??
19
PPM??

• ?????
• ?
• ?
• ? ? ???

20
????????

• ??
• ?? ??

21
???????

• ?????

22

• ??
• ???(??)
• ?????

23
(No Transcript)
24
Marketing Mix
25
????????
26
3C??

• ??
• ??????
• ???? ??

27
?? SWOT??
28
???? ??
29
????

• ????
• ?????????
• ??
• ?????
• ?????!

30
???????

• ? Management (??Marketing)
• ? Total Quality Management
• ? ?????
• ? ????????

31
? Total Quality Management

• Quality Improvement
• ??????????
• ISO 9001

32
Relation Cost to Quality

• Improve Quality
• Cost
  decrease
• Stay business
• Productivity
  improve
• Warranty
  costs drop
• Capture market

33
Quality Cycle

• Monitoring
• 
  Assessment
• Feedback
• Evaluation
• Action

34

• PLAN
• ACTION DO
• CHECK

35
7 Tools

• ? Flow Charts (?????)
• ? Cause-and-effect diagrams (??-??)
• Pareto Charts (??/??????)
• Histograms (????)
• Run Charts (??????)
• ? Control Chart
• ? Scatter Diagrams (????)

36
Donabedian

• Process ????????
• Structure????????????
• Outcome ????????

37
Structure

• ??????
• ?????
• ???????

38
Process

• ???
• ?????????
• ?????????
• ???????
• ????????
• ?????
• ??????
• ???????????

39
Outcome

• ?????
• ?????????
• ?????????
• ????
• ??????
• ????

40
ISO ? ????
41
???????

• ? Management (??Marketing)
• ? Total Quality Management
• ? ?????
• ? ????????

42
? ?????

• Motivation
• Leadership

43
Motivation theory

• A Maslows Needs Hierarchy
• B Alderters ERG Theory
• C Herzbergs Motivator-Hygiene Theory
• D McCellands Learned Needs Theory
• E Expectancy Theory
• F Equity Theory
• G Goal Setting

44
A Maslows theory

• ???????
• ??
• ????
• ??
• ????

45
E Expectancy theory(? ? ? ?)

• Effort (??)
• Performance (??)
• 
  Outcome(??)1
• 
  Outcome(??)2
• 
  Outcome3

46
F Equity theory(? ? ? ?)

• You Other
• Output Output
  
• 
  ?????????????
  ?--?????????
• Input
  Input
• Output Output
• 
  ?????????????
  ?--?????????
• Input
  Input

47
G Goal Setting

• Performance (??)
• ? ?? ???
• Goal Setting

48
Motivation Theory

• AMaslows
• BAlderfers ERG
• CHerzbergs Content
• DMcClellands (???)
• ??????????????????????????????????????????????????
  ???????????????????????
• EExpectancy
• FEquity Process
• GGoal Setting (??)

49
Motivation????????
50
Reward(??) System

• Membership Seniority(??)
• Task Performance(??)
• Rewards
• Job
  Status(??)
• Competncy(??)

51
Competency(??)

• Organization(??)
• Team(???)
• Individual(??)

52
Motivation????Rewards System??
53
lt??gt Self Leadership

• 1) Personal Goal Setting
• 2) Constructing thought patterns
• 3) Designing natural rewards
• 4) Self monitoring
• 5) Self Reinforcement

54
Team Dynamics

• Performing (??)
• Norming (??)
• 
  Adjourning
• Storming (??) (??)
• Forming (?????)

55
Leadership
56
Leadership

• Competency
  Performance (???)
• Leadership
• Romance
  Behavioural
• Leadership
  Leadership
• (?) (??????)
• Transformational
  Contengency
• Leadership
  Leadership
• (Vision????) (????)
  
  
  

57

• Creating
  Communicating
• Vision the
  Vision
• Building commitment Modeling
• To the Vision the
  Vision

58
???????

• ? Management (??Marketing)
• ? Total Quality Management
• ? ?????
• ? ????????

59
? ???

• B/S (?????)
• Balance Sheet
• P/L (?????)
• Profit Loss

60
????? ????? ?????

61
????? (?)

• ??? (?) 1000?(??)
• ??? ?500?(????)
• ??? 500?
• ??? ?300?(??????)
• ?? 200?
• ?? ?50?(?)
• ??? 150?

62
P/L ? B/S

• xx?4? ?? xx?10?
• ?????????????????
• B/S1 B/S2
• (???) (???)

63
Cash Flow?????
64
?????

• ?? ??? ??
• ???
  ??????
• ?????
• ??? ??
• ???

65
???????

• ? Management (??Marketing)
• ? Total Quality Management
• ? ?????
• ? ????????

66

• ??????????
• Vision ??
• ????
• ???? (???????????) (motivation???)
• ???