FUNCTIONS OF MANAGEMENT

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FUNCTIONS OF MANAGEMENT
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PLANNING

• If you are planning for one year, grow rice. If
  you are planning for 20 years, grow trees. If you
  are planning for centuries, grow men!
• Chinese Proverb

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PLANNING

• Goal what is it?
• Objective what is it?
• Plan what is it?

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PLANNING

• Objective A clear specific measuring post
  indicating progress towards achieving a short
  term goal.
• Goal An overall or longer term aim providing
  focus for day to day activities
• Plan projected courses of action aimed at
  achieving future objectives they provide clear
  goals and map the activities needed to achieve
  them effeceintly and effectively they are the
  propellers of an aeroplane or rudder of a ship

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• Planning is critical for business we have to
  organise our days, weekly, monthly, yearly and
  long range activities.
• Planning gives us direction and helps identify
  and focus important issues for business.
• Gap Analysis see hand out
• Values
• Vision
• Mission
• SWOT Analysis
• Strategic Plans

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• Values what is important to a person or a
  company Egs being impartial, free from
  discrimination, ethical, fair, flexible, safety,
  trust, customer focus Tylenol challenge in 1980
• Vision where we are headed expresses what a
  business truly wants to achieve aims to
  challenge, inspire and stretch people in a
  company Eg Disneys vision is to make
  people happy.
• Mission How will we get there? The path to
  reach the vision

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• Developing a Strategic Plan
• Based on the Values of the business
• Based on Vision of the business
• Based on Mission of business
• SWOT your business
• Focus on top important issues
• Design the objectives for (5) above this is
  your strategic objectives
• Do a Gap analysis
• Get to WORK!
• Do the SMARTT Plan

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ORGANISING

• What is organising?
• It is defining roles, responsibilities and
  arranging and coordinating the resources needed
  to successfully carry out plans Right People in
  the Right Seat in the BUS called BUSINESS

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STAFFING

• What is staffing?
• People are a hotels most valuable resource the
  hotel needs the right people to be attracted to
  join it then it is recruiting, training to do
  their jobs effectively and treating them well to
  retain them.
• Losing employees is easy recruiting is twice as
  hard Lets do a costing of recruitment?
• Disneys recruitment policy what is most
  critical Is it recruiting or training?

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LEADING

• Leadership is about achieving business goals
  through the work of others
• David Karpin
• Trait Approach focusses on personal qualities
  such as height, intelligence, genetic etc
• Transformational Approach leads the
  organisation in new direction through leaders
  talent and drive
• Charismatic Approach leads through personal
  magnetism, charm and other qualities Eg Steve
  Jobs of Apple Computers, JW Marriott of Marriott
  Hotels
• Narcisstic Approach leads through personal
  skills, magnetic attraction and also are
  distrustful of others and consider themselves
  invincible Eg Napolean, Bill Gates,

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LEADING

• Styles of Leadership
• Dictatorial lead through force and threats
  you do not lead by hitting people over the head
  that is assault, not leadership Eisenhower
• Authoritarian task centred leaders, want to
  control, decision making is very limited
• Democratic participative leadership people
  centred style
• Laissez Faire use delegation and leave
  employees to do their jobs with little or no
  input from themselves

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MONITORING

• What is monitoring?

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MONITORING

• How are we doing?
• Are we operating within the budget?
• Are we meeting our targets?
• It is keeping an eye on how the business is doing
  checking on budgets, materials, costs, staff,
  revenues, quality, safety measures etc

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GROUP WORK

• Imagine that you are managing a restaurant for
  each of the managerial functions list Five
  Activities that you would regularly undertake
• In groups work on each function
• 5 Minutes