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MetricStream Enterprise-wide Performance
Management with Metrics
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Agenda

• MetricStream
• Introduction
• Background
• Market Observation
• Challenges
• Problem Statement
• The MetricStream Solution
• Architecture
• Business Cartridges
• Customers and Partners
• Benefits

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Market Observation
Market Observation
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Market Observation
A Market Observation
The best performing companies have high
efficiency of operations - both customer facing
and internal
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Market Observation Challenges
What Are the Obstacles?

• Information silos
• Business visibility is narrow in focus, along
  business lines
• Too much information
• Exception-based is the key
• Fire-fighting mode of operations
• Strategic enterprise initiatives are delayed
• Old data is not actionable
• Problems need to be identified proactively

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Managing Execution Is Complex
Market Observation Complexities

• Evolving, growing business
• If a shipment is late, what is the cause
• and where?
• Which are your biggest operational issues ..
  historically?
• Unpaid Invoices?
• Late Work Orders?
• Excess Inventory?
• Un-depreciated assets?
• Poor Vendor Management?
• Best of breed complicates this further
• Silo effect compounded by technical issues

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Information Chain Problem
Market Observation Problem

• Business processes need to be monitored
  proactively, in real time.
• Otherwise, trading partners are affected because
  of bad service.
• Market evolution causes business processes to
  evolve.
• Custom development efforts are time consuming,
  error prone and do not scale well.
• Difficult to hire skilled EAI professionals.

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Is There A Solution?
Market Observation Solution

• Manage the business by metrics
• Metrics drive behavior
• Drill-down visibility into operational issues
• Drill down from hi-level metrics into business
  process issues
• Problem Dashboards
• Identify all problems in one central dashboard
• Infrastructure to manage growth
• But central EXTENSIBLE visibility to business
• processes is currently not available

Analyst Comments
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The eBM Solution
MetricStream eBM Solution
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The eBM Solution Components
Features
Systemi Suite is the eBusiness data management
tool

• Metrics
• Business Cartridges for Industry Leading
  enterprises
• Easily extensible
• Hierarchical Metric Definitions
• Personalized dashboards
• End user configurable workflow
• Personalized Alerts and Problem Definitions
• Corrective actions centralized

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Open Plug Play Architecture
The eBM Solution Architecture

• Industry-standard languages and Protocols
• HTML, Java 1.3, Java API (servlet, mail,
  security, JNI)
• Extensive use of XML
• HTTPS, 128 bit encryption
• Oracle 8i Metric Warehouse
• Scalable, Extensible, Configurable
• CORBAservices
• Typical Install Time 8 hrs
• Typical Implementation Time 24 hrs

Architecture Diagram
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Business Cartridges
The eBM Solution Business Cartridges

• Out-of-the-box, instant ROI
• Pre-defined, configurable, extensible
• Encapsulates
• Business process metrics (KPIs), Operational
  Issues, Transactional Issues, in dashboards and
  charts - across
• Financials, Distribution, Manufacturing, Order
  Management, Call Center, Warehouse Management,
  APS, SCP
• Product Offering Plans
• ERP JD Edwards, Oracle, PeopleSoft, SAP
• CRM Clarify , Kana, Remedy, Siebel, Vantive
• WMS HK Systems, PKMS, Yantra,
• Other Aspect, ATG, Broadvision, Cisco ICM ,
  OpenMarket, Vignette

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Customers Partners
MetricStream Customers and Partners
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Installations
Customers Partners
Executive dashboards with drill-down
Enterprise-wide checks on business processes
Proactive controls for business operations
Click here for other Market Interest
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Partners
Customers Partners

• Systems Integrators

ASPs
OEMs
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Our customers have seen
The eBM Solution Benefits

• Enterprise-wide Operations Visibility
• Exception Driven Management
• End-user dashboards and drill-downs
• Growing repository of evolving knowledge
• Comprehensive pilots in 2 weeks or less

Click here for Differentiation
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You can leverage MetricStream to
The eBM Solution Debrief

• Enable Business Users to Improve Business
  Processes
• Manage enterprise operations proactively
• Eliminate inter-application silo effects
• Improve Customer Relations
• Measure and drive business from a central platform

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Question Answer
MetricStream Managing the pulse of your business
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Architecture Diagram
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Appendix B
Appendix B Analyst Comments
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Market Overview
Appendix B Analyst Comments

• Key metrics should be used as indicators to tell
  managers they have a problem with operations.
  The best use of key metrics is when used with a
  set of complementary indicators, much like the
  dashboard in a car. - From the report Where and
  When are Key Metrics Best Used.
• The real value is post implementation
  optimization of business processes Life after
  go-live is very real. - From the report Creative
  Thinking and Powerful Results EA in Business.
• Enterprise to Enterprise demands operational
  excellence from product concept to consumption.
  In successful companies the automated supply
  chain itself becomes the strategic asset. From
  the report 6 strategies for eCommerce
  Intelligence.
• Real-time data synchronization is the goal and
  fear. Synchronization volumes will explode.
  Organizational barriers keep teams isolated. An
  explosion of data integration is coming, and
  applications have never worked together. From
  the report Getting Apps to Work Together.

• Gartner

AMR
IDC
Forrester
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Appendix C
Appendix C Customer Successes Other Market
Interests
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Idec Customer Story
Appendix C Customer Successes Market Interests

• Operational business metrics
• Number of late orders by type
• Number of partial shipments
• Open invoices
• Open POs
• Data Comparison
• WMS to Oracle
• Book Close
• Identification of reconciling issues
• Business Process Issues by Business Line

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Lucent Customer Story
Appendix C Customer Successes Market Interests

• Enterprise-wide interface monitoring
• Oracle, 20 MES, 6 WMS, SCP, 2 APS
• Data Comparison across applications
• Planning Information, BOM consistency
• Control Panel for Factory Managers
• Before MetricStream running blind into a brick
  wall
• Business Process Management within Oracle
• Business Process Issues by Business Line

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Verizon Customer Story
Appendix C Customer Successes Market Interests

• Oracle Financials metrics
• Assets, AP, AR, Planned/Actual, Expense/Income
• AP, AR visibility
• Problem Vendors, top 20 lists
• Control Panel for CFO
• Monitoring assets, liquidity, invoices, projects
  centrally
• As a superior alternative to Oracle Biz
• Extensible

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Market Interest
Appendix C Customer Successes Market Interests

• Companies with worldwide distribution
• For example
• Amazon, Amkor, Bechtel, Boeing, Dell, Gateway,
  GE, HP, JDSU, Lucent, Motorola, On Semi, Sony,
  Sun , Toshiba, Unisys, Veritas, Verizon
• Companies with stand-alone enterprise
  applications
• For example
• Frito Lay, Kellog, Quest, Saba
• ASPs offering enterprise applications
• For example
• Appshop, Allegrix, Breakaway, Chapter2, Coreon,
  Corio

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Appendix D
Appendix D Differentiation
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Appendix D Differentiation
Functionality Comparison