Title: Management 360
1Management 360
Jere Hawn
2PART ONE
INTRODUCTION
- Chapter One
- Introduction to Operations Management
- Chapter Two
- Competitiveness, Strategy, and Productivity
3Chapter One
- Introduction to Operations Management
4Introduction to Operations Management
Operations Management
5The Three Primary Business Functions
- Marketing
- Finance
- Operations Management
- Sell it (Manage customer relationships)
- Pay for everything (Manage financial resources)
- Make it (Manage physical and human resources)
6Introduction to Operations Management
Business Operations Overlap
7Introduction to Operations Management
- Operations Management includes
- Forecasting
- Capacity planning
- Scheduling
- Managing inventories
- Assuring quality
- Motivating employees
- And more . . .
8THE MANUFACTURING SERVICE CONTINUUM
- Most operations have both a manufacturing and a
service component - Tangible output versus intangible output
- Low customer contact versus high customer contact
- Steel mill versus theater
- Jet manufacturer versus hospital
9Introduction to Operations Management
Goods-service continuum
10Introduction to Operations Management
11Introduction to Operations Management
Types of Operations
Operations
Examples
12Introduction to Operations Management
Value-Added
The difference between the cost of inputs and
the value or price of outputs.
13OPERATIONS MANAGEMENT OBJECTIVE
- Adding Value through effective management of
transformation process
14Introduction to Operations Management
Food Processor
15Introduction to Operations Management
Hospital Process
16Introduction to Operations Management
Operations Interfaces
17OPERATIONS MANAGEMENT OVERVIEW
- System Design
- Get set up and ready to make product
- Facility location and layout
- Work design
- Quality system design
- Supply Chain Management
- Determine what, how much, and when
- Estimate demand
- Schedule purchasing and production
- Allocate capacity
18Introduction to Operations Management
Decision Making
19Introduction to Operations Management
Decision Making
20Introduction to Operations Management
Major Characteristics of Production Systems
Degree of standardization
Type of operation
project
job shop
repetitive production
continuous processing
21Introduction to Operations Management
Manufacturing or Service?
22Introduction to Operations Management
Key Differences
These differences are beginning to fade
in many cases
23Introduction to Operations Management
Manufacturing vs Service
24Introduction to Operations Management
Responsibilities of Operations Management
25Introduction to Operations Management
Models
A model is an abstraction of reality.
Tradeoffs
What are the pros and cons of models?
26Introduction to Operations Management
Systems Approach
The whole is greater than the sum of the parts.
27Introduction to Operations Management
Quantitative Approaches
28Introduction to Operations Management
Pareto Phenomenon
A vital few things are important for reaching
an objective or solving a problem.
80/20 Rule - 80 of problems are caused by
20 of the activities.
How do we identify the vital few?
29Introduction to Operations Management
Recent Trends
- The Internet
- E-Business
- Supply Chain Management
30Introduction to Operations Management
Simple Product Supply Chain
31Introduction to Operations Management
Continuing Trends