Academic Libraries

1

NEAIR Philadelphia Annual Conference November 6,
2006
Tuning In

• Academic Libraries
• Institutional Effectiveness

2
Spotlighting Library Services to
capture and assess

• Measuring the impact of librarians as educators
• Leveraging information access technologies to add
  dimension to library assessment
• Aligning information resources with the
  curriculum classroom applications
• Reinventing library statistical data in the
  college fact book
• 24/7 library online on campus for adult learners

3
Collaborating to Upgrade Approaches to Assessment

• Community College
• Libraries are
• central service areas
• contributing to student learning retention
• applying conservative and traditional approaches
  to meet diverse user needs
• cultivating essential skills for ? transition
  to the workforce
• ? continued academic achievement

4
Manufacturing Management to Higher Education
Management

• Old methods of evaluation made sense
  Operational decisions based on inputs
• Assessment would prove to be a challenge

Inputs and outputs
Put some resources and services at my disposal
and Ill tell you stories about the workload
undertaken and completed !
Where, how and when did the library users change
as a result of their interaction with the library
Make due with whats on hand and point to how it
contributes to whats learned
5
BHCC Library Learning CommonsLibrarians as
Educators

• Main focal points of 21st Century Library
• Information Access Control
• Library as Place
• Affect of service (personal control/self-reliance)

• Adapting to whats new what works now makes
  better sense
• Online and Ground Presence
• Culture and Staff
• Disintermediation- self serve checkouts and user
  initiated online renewals InterLibaryLoans

6
Technology Applications tools for assessment

• Data driven management information channels
• LibQual survey perceptions/services
• Serials Solutions paper/electronic pointers
• ETS Assessing Information Literacy Skill
  Development
• WorldCat Collection Assessment
• YBP Gobi for automated outreach
• Student management system output populates
  Library management system

7
Workshop Liaison Programs

• The community college library mission emphasizes
  progressive and innovative services to students
• Using the data and adapting the fact book to
  spotlight the meaningful data in relation to
  services, impact and effectiveness

8
Data Presentation Reinventing the Fact Book

• The data on the tally sheets started to show the
  demands of library users where changing and as a
  result the outputs were changing
• The Library and its staff were out of breath
  chasing the changes and falling into the trap of
  reacting following instead of planning and
  leading

9
FY1998 to FY2005
Diane Smith Emily Dibble NEAIR 11-06-06
As of Fall 2001, some of the gate traffic is
attributable to shared space and faculty offices.
Library gate counts reported here have been
adjusted to exclude non-Library traffic. New
staff training programs, including six-week
Information Literacy Peer Tutor program, have
increased both floor presence and staffing of
library Help Desk, while reducing unnecessary
Information Services Desk interactions.
Impact of applied technologies that drive
independent information access and use. Source
Diane Smith, BHCC Library Director
10
Graphic J. Gordon BHCC Library Information
Center
The Bunker Hill Community College Library Doing
More With Less
FY2001 FY2002 FY2003 FY2004
FY2005 Total expenditures () 646,919
545,607 430,216 405,522
577,281 Circulation xxxxxx xxxxxx
xxxxxx xxxxxx xxxxxx ILL
activity xxxxxx xxxxxx xxxxxx
xxxxxx xxxxxx Library web pages views
xxxxxx xxxxxx xxxxxx xxxxxx
xxxxxx
11
Graphic J. Gordon BHCC Library Information
Center
The Bunker Hill Community College Library Doing
More With Less
FY2001 FY2002 FY2003 FY2004
FY2005 Total expenditures () 646,919
545,607 430,216 405,522 577,281 Total
Circulation 11,590 9,837
14,565 15,992 16,937 ILL
activity xxxxxx xxxxxx xxxxxx
xxxxxx xxxxxx Library web pages views
xxxxxx xxxxxx xxxxxx xxxxxx
xxxxxx
12
Graphic J. Gordon BHCC Library Information
Center
The Bunker Hill Community College Library Doing
More With Less
FY2001 FY2002 FY2003 FY2004
FY2005 Total expenditures () 646,919
545,607 430,216 405,522 577,281 Total
Circulation 11,590 9,837
14,565 15,992 16,937 Total ILL
activity 1,673 3,027 2,977
3,303 3,695 Library web pages views
xxxxxx xxxxxx xxxxxx
xxxxxx xxxxxx
13
Graphic J. Gordon BHCC Library Information
Center
The Bunker Hill Community College Library Doing
More With Less
FY2001 FY2002 FY2003 FY2004
FY2005 Total expenditures () 646,919
545,607 430,216 405,522 577,281 Total
Circulation 11,590 9,837
14,565 15,992 16,937 Total ILL
activity 1,673 3,027 2,977
3,303 3,695 Library web pages views
129,662 211,421 303,997 359,215
490,471
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Data Driven Realignment

• New Mission Statement
• The BHCC Library Information Center is
• an academic independent learning opportunity
  it is a place for the life long learner where
  personal, social, and empirical investigation are
  fueled by curiosity, critical thinking,
  speculation, exchange, analysis and communication.

15
New Fact Book FY2005 Data
Diane Smith Emily Dibble NEAIR 11-06-06
16
Were just beginning

• Post Conference Contact Information
• Bunker Hill Community College
• 250 New Rutherford Avenue Boston, MA 02129
• 617-228-3240 Diane Smith, Library Information
  Center
• smith_at_noblenet.org BHCC Library Website
  http//www.noblenet.org/bhcc/
• 617-229-2412 Dr. Emily Dibble, Office of
  Institutional Effectiveness
• edibble_at_bhcc.mass.edu BHC College Website
  http//www.bhcc.mass.edu/