WHAT IS C.A.R.E

1
WHAT IS C.A.R.E?

• C.A.R.E. - Customer Automation Reporting
  Environment
• An electronic access system developed by USBANK
  to provide various functional capabilities to
  simplify the process for managing the Smart Pay
  Purchase card accounts.

2
WHAT WILL C.A.R.E DO FOR CARDHOLDERS?

• Provide capabilities to electronically
• Initiate and maintain a transaction log
• View transactions as they post
• Provide report capabilities
• Reconcile Transactions/Approve Statements
• Reallocate costs for transactions
• Submit approved statements to Billing Official

3
WHAT WILL C.A.R.E DO FOR BILLING OFFICIALS?

• Provide capability to electronically
• Review cardholders statement
• Act on behalf of cardholder
• Return cardholder statement for
  clarification/correction
• Certify statements for payment
• Provide report capabilities

4
WHAT WILL C.A.R.E DO FOR RESOURCE MANAGERS?

• Provide capability to electronically
• Review Cardholders/Billing Official Statements
• Assign Default and Alternate Lines of Accounting
• Enhanced automated/ad hoc report capability

5
WEB-BASED TRAINING

• Billing Officials, Cardholders and Resource
  Managers
• Go to US BANK WEBSITE
• https//wbt.care.usbank.com
• User name usbank
• Password learn Change 30 to 60 days
• Cardholder - Click on Cardholder
• Resource Managers/Billing officials-Click on
  Government Program Manager - CPP
• Complete Certification of Training form

6
C.A.R.E/EDI RESPONSIBILITIES

• Basic Process Flow
• Rule Set Definition
• DFAS defines Parent rule sets
• Resource Manager (RM) defines Child rule sets
• A/OPC/RM assigns a default LOA to each billing
  account
• Invoice Certification
• Cardholders review / reallocate / approve /
  dispute transactions
• Billing Official reviews / certifies invoice

7
C.A.R.E/EDI RESPONSIBILITIES (CONTINUED)

• Basic Process Flow
• Electronic certification starts the payment
  process
• Invoice Submission
• U.S. Bank extracts all certified invoices each
  business day
• EDI transaction sets sent
• 821 (obligation) transmitted on day of
  certification
• 810 (invoice) transmitted two business days later
• DFAS Remits Payment to U.S. Bank

8
STATEMENT APPROVAL PROCESS

• Cardholder
• Transactions can be approved / disputed any time
  during the month via the Internet
• Statement can be approved only after the close of
  the billing cycle
• Statement must be approved within 15 days after
  the close of the billing cycle

9
CERTIFICATION PROCESS

• Billing Official Invoice can only be certified
  after all cardholder statements have been
  approved
• Billing Official has the authority to act on
  behalf of the approving cardholder within the
  first 15 calendar days after the close of the
  billing cycle
• After 15 days of the close of the billing cycle,
  the cardholders are locked out and only the
  Billing Official can approve any statements not
  approved by the cardholder

10
C.A.R.E/EDI IMPLEMENTATION

• AGENCY RESPONSIBILITIES
• Scrub Billing Official Cardholder accounts
• Identify Resource Manager that require access to
  C.A.R.E
• Build Child Rule Sets and Lines of Accounting in
  C.A.R.E
• BO, CH RM complete Web-based Training
• Start Approving/Certifying electronically

11
C.A.R.E/EDI IMPLEMENTATIONCONTINUED

• US BANK RESPONSIBILITIES
• Build RMs, BOs/Alternates CHs C.A.R.E Ids
  Passwords
• Send RMs, BOs/ Alts CHs Ids Passwords to
  DCC-W
• Issue new account numbers to BOs and issue new
  cards and account numbers to CHs
• Run Auto load Process

12
C.A.R.E/EDI IMPLEMENTATIONCONTINUED

• DCC-W RESPONSIBLITIES
• Recreate Billing Official Accounts
• Recreate Cardholder Accounts
• Issues C.A.R.E User Ids Passwords to
• agencys BOs, CHs and RMs
• Conduct C.A.R.E Training

13
DCC-W C.A.R.E. ROLL OUT SCHEDULE

• Beta Site June 02 Cycle
• ODITC
• Remaining STANFINS Installations
• Training to RMs June 11-12
• Certification August 02 cycle
• Incrementally-Remainder of Army, Air Force,
  Defense, and Navy

14
C.A.R.E LOG IN
15
C.A.R.E LOG IN
16
TRANSACTION MANAGEMENT
17
VIEW STATEMENTS
18
VIEW ALL CARDHOLDERS ON MANAGING THE ACCOUNT
19
VIEW TRANSACTION DETAIL PROVIDED BY MERCHANT
20
VIEW ADDITIONAL DETAILS PROVIDED BY MERCHANT
21
VIEW MERCHANT LEVEL 3 DATA
22
RECONCILE POSTED TRANSACTIONS
23
(No Transcript)
24
CARDHOLDERS ENTER DATA INTO PURCHASE LOG
25
CARDHOLDERS ENTER ADDITIONAL PURCHASE DATA
26
CARDHOLDERS CAN REGISTER ON-LINE
27
FORGOT YOUR USER ID/PASSWORD
28
THANK YOU

• DCC-W Smart Pay Purchase Card
• Points of Contact
• Responsible AccessibleAccountable
• Chief, Purchase Card Unit Mr. Thomas Moran
• Christina Bolar DCC-W Purchase Card Team
• Frances Meckel DCC-W Review Team
• Website http//dccw.hqda.pentagon.mil/
• Email Address gsasmartpay_at_hqda.army.mil