What it is that weve done as of late:

1
What it is that weve done as of late

• One-stop-shop concept
• 72-hour response rule
• CPA/ paperless office/ electronic signature
• Website 3-language, self-service, database
• Offer package

2
What it is that weve done as of late

• LPs/ medical clearances, visas
• DTTA, sample TOR, JPO-specific evaluation
• JPO orientation checklist
• Partnership surveys
• Global Staff Survey/ CO black lists

3
What it is that weve done as of late

• Life insurance policy
• Hotline/ Counselling
• COB on the last day of the month
• Co-financing ALDs
• Periodic updates

4
What it is that weve done as of late

• New JPOs going via Copenhagen (7)
• Regional workshops
• Ad-hoc recruitment campaigns
• Publications
• We interview all candidates

5
What it is that weve done as of late

• New MOUs/ conditions with some GOVTs
• New donors
• Special Assistants
• Finance/ administration, etc.
• Administration of European offices

6
Future plans that you may influence

• CV database
• Applicants database
• Salary statements online, etc.
• Alumni Association
• Mentoring programme

7
Future plans that you may influence

• New contractual arrangements
• Country office visits
• Good Will Ambassadors
• More publications
• Internships

8
Future plans that you may influence

• Re-profiling
• Re-distribution of portfolios
• New donor Governments
• UN Agencies
• Private sector, etc.

9
2002 JPO Survey

• Preliminary results

10
General results participation rate

• Global participation 56.8
• Participation by years of service
• Less than one year 64.5
• Between one and two years 52.9
• Between two and three years 42.2
• More than three years 30.0

11
2002 JPO Survey

• Preliminary results

12
Recruitment and entry on duty procedures
13
To what extent were you satisfied with the
information you received from the JPO Service
Centre in the run-up to your Entry on Duty?

• Very satisfied 24
• Satisfied 63
• Neither satisfied nor dissatisfied 06
• Dissatisfied 07
• Very dissatisfied 00

14
To what extent were you satisfied with the
responsiveness of your contacts in the JPO
Service Centre in the course of your recruitment
process?

• Very satisfied 56
• Satisfied 31
• Neither satisfied nor dissatisfied 09
• Dissatisfied 04
• Very dissatisfied 00

15
To what extent were you satisfied with the
timeliness of payments made to you in respect of
travel and shipment prior to departure for your
duty station?

• Very satisfied 50
• Satisfied 22
• Neither satisfied nor dissatisfied 07
• Dissatisfied 12
• Very dissatisfied 09

16
To what extent were you satisfied with the
timeliness of payments made to you in respect of
assignment grant and DSA upon arrival at the duty
station?

• Very satisfied 57
• Satisfied 28
• Neither satisfied nor dissatisfied 09
• Dissatisfied 04
• Very dissatisfied 02

17
To what extent were you satisfied with the
timeliness of payments made to you in respect of
your first salary (actual salary or salary
advance)?

• Very satisfied 44
• Satisfied 34
• Neither satisfied nor dissatisfied 12
• Dissatisfied 08
• Very dissatisfied 02

18
To what extent did you feel that the duty station
was prepared for your arrival (was office space
and equipment made available, introduction rounds
in the office planned for, Supervisor clear about
his/her expectations of you)?

• Very satisfied 19
• Satisfied 28
• Neither satisfied nor dissatisfied 19
• Dissatisfied 21
• Very dissatisfied 13

19
To what extent were you satisfied with the degree
of logistical support provided by your duty
station in the course of your "settling-in"
period?

• Very satisfied 21
• Satisfied 34
• Neither satisfied nor dissatisfied 24
• Dissatisfied 12
• Very dissatisfied 09

20
Have your Terms of Reference been changed within
the first few months upon your arrival at the
duty station?

• Yes 51
• No 49

21
If yes, to what extent are you satisfied with the
way/extent to which you were consulted in the
process?

• Very satisfied 12
• Satisfied 40
• Neither satisfied nor dissatisfied 14
• Dissatisfied 20
• Very dissatisfied 14

22
If yes, to what extent are you satisfied with the
above-mentioned changes?

• Very satisfied 14
• Satisfied 40
• Neither satisfied nor dissatisfied 17
• Dissatisfied 20
• Very dissatisfied 09

23
How much time elapsed from your start date until
you had a clear agreement with your Supervisor
on your tasks?

• 0-1 month 48
• 2-3 months 20
• 4-5 months 15
• 6 months 17

24
JPO Induction Course in NY
25
When did you attend the JPO induction course?

• April 2002 26
• July 2002 22
• September 2002 19
• Other 03
• Not yet 29

26
If applicable, to what extent were you satisfied
with the subjects covered in the training course?

• Very satisfied 21
• Satisfied 54
• Neither satisfied nor dissatisfied 10
• Dissatisfied 15
• Very dissatisfied 00

27
If applicable, to what extent have you already
used some of the new things you learned in your
job?

• Very satisfied 11
• Satisfied 24
• Neither satisfied nor dissatisfied 30
• Dissatisfied 28
• Very dissatisfied 07

28
Your assignment
29
To what extent are you satisfied with your
assignment?

• Very satisfied 41
• Satisfied 28
• Neither satisfied nor dissatisfied 20
• Dissatisfied 07
• Very dissatisfied 04

30
Have your tasks and responsibilities changed
substantially throughout your JPO assignment?
(Only to be answered by JPOs who have served for
one year or more)

• Yes 39
• No 61

31
If yes, to what extent are you satisfied with the
way/extent to which you were consulted in the
process?

• Very satisfied 33
• Satisfied 28
• Neither satisfied nor dissatisfied 22
• Dissatisfied 11
• Very dissatisfied 06

32
If yes, to what extent are you satisfied with the
way in which your tasks and responsibilities have
changed?

• Very satisfied 31
• Satisfied 41
• Neither satisfied nor dissatisfied 22
• Dissatisfied 06
• Very dissatisfied 00

33
How would you rate your average monthly workload?

• Much too high 31
• Too high 41
• Adequate 22
• Too low 06
• Much too low 00

34
To what extent are you satisfied with the way and
degree to which your pre-employment skills and
experience are being utilized?

• Very satisfied 19
• Satisfied 30
• Neither satisfied nor dissatisfied 29
• Dissatisfied 17
• Very dissatisfied 05

35
To what extent are you satisfied with the level
of decision-making authority you enjoy in your
area of responsibility?

• Very satisfied 19
• Satisfied 32
• Neither satisfied nor dissatisfied 29
• Dissatisfied 13
• Very dissatisfied 05

36
To what extent are you satisfied with the
training opportunities available to you as a JPO?

• Very satisfied 22
• Satisfied 41
• Neither satisfied nor dissatisfied 25
• Dissatisfied 10
• Very dissatisfied 02

37
To what extent are you satisfied with the degree
to which you have acquired new skills on-the-job?

• Very satisfied 26
• Satisfied 44
• Neither satisfied nor dissatisfied 18
• Dissatisfied 10
• Very dissatisfied 02

38
To what extent does your current access to
supervision and the quality of supervision meet
your expectations?

• Very satisfied 19
• Satisfied 31
• Neither satisfied nor dissatisfied 19
• Dissatisfied 20
• Very dissatisfied 11

39
To what extent are you satisfied with the support
you receive from your colleagues?

• Very satisfied 23
• Satisfied 46
• Neither satisfied nor dissatisfied 20
• Dissatisfied 10
• Very dissatisfied 01

40
Administrative follow-up
41
How many times have you been in contact with the
JPO Service Centre during the past 12 months?

• 1-10 times 52
• 11-20 times 30
• 21-30 times 08
• 31-40 times 05
• 40 times 05

42
To what extent are you satisfied with the support
you receive from your colleagues?

• Very satisfied 23
• Satisfied 46
• Neither satisfied nor dissatisfied 20
• Dissatisfied 10
• Very dissatisfied 01

43
When communicating with the JPO SC, to what
extent are you satisfied with the overall
timeliness of our response (taking into
consideration our 72 hour response time policy)?

• Very satisfied 69
• Satisfied 24
• Neither satisfied nor dissatisfied 03
• Dissatisfied 04
• Very dissatisfied 00

44
When communicating with the JPO Service Centre,
to what extent are you satisfied with the
accurateness of our replies to your
questions/concerns?

• Very satisfied 55
• Satisfied 37
• Neither satisfied nor dissatisfied 07
• Dissatisfied 01
• Very dissatisfied 00

45
How would you rate the change in quality of
services provided by the JPO SC after the move
from New York to Copenhagen in July 2001? (IF
APPLICABLE)

• Very positive 77
• Positive 21
• Neither positive nor negative 02
• Negative 00
• Very negative 00

46
Have you been, or are you in the process of being
reassigned?

• Yes 16
• No 84

47
If yes, to what extent were you satisfied with
the information and services received from the
JPO Service Centre on your reassignment?

• Very satisfied 35
• Satisfied 17
• Neither satisfied nor dissatisfied 35
• Dissatisfied 13
• Very dissatisfied 00

48
Are you in the process of being separated?

• Yes 10
• No 90

49
If yes, to what extent are you satisfied with the
information and services received from the JPO
Service Centre in connection with your
separation?

• Very satisfied 46
• Satisfied 15
• Neither satisfied nor dissatisfied 39
• Dissatisfied 00
• Very dissatisfied 00

50
Regional Workshops for JPOs
51
Would you be interested, in principle, in
participating in a JPO workshop at some point?

• Yes 76
• No 24

52
Would you be willing to spend your DTTA on
participation in a JPO workshop, provided that
there are no training fees, but that you would
have to cover the cost of your ticket and DSA?

• Yes 51
• No 49

53
Which of the following methodologies would you
prefer to be used most in the workshop?

• Inter-active training 51
• Case work 21
• Group discussions 13
• Lectures 09
• Others 06

54
Which of the following would be the second most
important for you if you were to participate in a
JPO workshop?

• Group discussions 32
• Case work 32
• Inter-active training 20
• Lectures 13
• Others 03

55
Which of the following methodologies would you
prefer to be used most in the workshop?

• Gaining specific knowledge relevant to your
  current tasks 43
• Linking your own knowledge and experiences to a
  broader thematic area 26
• Exchange of experience with other JPOs 15
• Building and strengthening your network 13
• Others 03

56
Which of the following methodologies would you
prefer to be used second most?

• Linking your own knowledge and experiences to a
  broader thematic area 35
• Gaining specific knowledge relevant to your
  current tasks 23
• Exchange of experience with other JPOs 22
• Building and strengthening your network 17
• Others 03

57
Which of the following would you prefer in terms
of thematic coverage?

• Several independent subjects to be
  covered 51
• One general theme to cover the workshop with the
  possibility of logging on to sub-themes 49
  

58
Sexual harassment
59
Have you personally experienced sexual harassment
in your work place while being a JPO?

• Yes 04
• No 96

60
Have you personally experienced sexual harassment
in your work place while being a JPO?

• Yes 04
• No 96

61
Are you familiar with the procedures for
reporting sexual harassment and/or do you have
someone in your office that you would feel
comfortable to talk to in case you experienced
sexual harassment?

• Yes 48
• No 52

62
Do you believe there is a need for the JPO
Service Centre to be more active in informing
about the procedures for reporting sexual
harassment?

• Yes 65
• No 35

63
JPO information needs
64
How often do you use/visit the JPO Service Centre
website (www.jposc.org)?

• More than once a week 02
• Once a week 16
• Once a month 60
• Once a year 20
• Never 02

65
If applicable, to what extent are you satisfied
with the JPO Service Centre website?

• Very satisfied 23
• Satisfied 54
• Neither satisfied nor dissatisfied 22
• Dissatisfied 01
• Very dissatisfied 00