Blogs, Wikis, and RSS for Knowledge Management

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Blogs, Wikis, and RSS for Knowledge Management

• Greg Renza

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Blogs, Blogging, and Bloggers
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Blogs

• Weblog
• Easy content creation
• Chronological order
• Commenting
• Categorization
• Blogging in Plain Englishhttp//www.youtube.com/w
  atch?vNN2I1pWXjXI

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Blogs

• In the wild
• Personal journals
• Single author
• Public facing
• In the enterprise
• Internally facing
• SME
• Newsletters
• Multiple authors

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Blog Uses

• Announcements
• Newsletters
• Commenting (discussion?)
• Classifieds
• Marketing
• Tips

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Blog Reality

• Expectations of frequent postings(weekly/daily)
• Plan future articles
• Subject matter granularity
• Death of a blog
• Less e-mail?

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WGM Classifieds

• From Jane Doe
• Subject Missing Lucky Bamboo Plant
• On Friday, I left a banana on top of a piece of
  paper on my marble countertop at my desk that
  said "Anyone wants, Take it." I was out
  yesterday and today I come in to find the note I
  left with a message written on it saying "Great!
  Thank you!" and the banana was gone. Then I
  noticed that my lucky bamboo plant which sat
  right near it was missing. Did someone see my
  note sitting there and assume I was giving away
  my plant? If so, it was not. Could you please
  return my plant to my desk at 1234-5. Thank you
  and sorry for the confusion.

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Blog Tools

• TypePad (hosted)
• WordPress (hosted or installed)
• SharePoint
• Other Tools
• IE Spell (www.iespell.com)

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Wiki Wiki Wiki
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Wiki

• Why Wiki?
• Easy web/content creation
• Searchable reference
• Multiple authors
• Edit history
• Version comparison
• Wikis in Plain Englishhttp//www.youtube.com/watc
  h?v-dnL00TdmLY

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Wiki Lessons

• Concerns about security
• Content more important than format
• NOT a document repository
• Find an owner
• Wiki Text v. WYSIWYG
• Granularity of Wiki

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Wiki Uses

• FAQ
• Tech Support
• Training Materials
• Policies
• Subject matter collaboration
• Research repository

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Wiki Tools

• Media Wiki
• Confluence
• Sharepoint

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What to Use?

• Blog or Wiki?
• WYSIWYG or Wiki Text
• Sharepoint can tie it all together

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RSS
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RSS

• Real Simple Syndication
• XML file of Whats New
• Most Blogs and Wikis generate RSS automatically
• Examine an RSS feed
• RSS in Plain Englishhttp//www.youtube.com/watch?
  v0klgLsSxGsU

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Inside an RSS Feed
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RSS Readers

• My Yahoo!
• Google Reader
• Internet Explorer 7
• FireFox 2
• Outlook 2007

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RSS Generation

• Create your own
• Note pad
• XML Editor
• ssRsshttp//sourceforge.net/projects/ssrss/

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RSS Aggregation

• RSS OWLhttp//www.rssowl.org/
• NewsGator
• Gregarius

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Geek Out!
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DIY

• WAMP Server
• Windows, Apache, MySQL, PHP
• Open Source software
• Blog Installation