Title: Student Affairs Online Virtual Case Study Competition
1Student Affairs Online Virtual Case Study
Competition
- The University of Mississippi
2Building Community Through Technology
- StudentAffairs.com
- Virtual Case Study Competition
- The University of Mississippi
- Presented by
- Chad McCracken, Katie Murphy,
- Scott Oliver, and Jennifer Simmons
3Executive Summary
The Vice President of Student Affairs at Telnet
College has made a sweeping assumption that the
level of technology on campus has had detrimental
affects on the student body and the nature of the
community at Telnet. We would like to challenge
that assumption and assert that the rapidly
changing technology is in fact a very positive
transformation. Despite a few undesirable
aspects, technology is not only a great and
integral part of leading college campuses, it is
essential for the learning and development of
students, faculty, and staff alike. Â In
advocating a technologically savvy campus, we
believe it is the responsibility of Telnet
College to lead the charge by offering
exceptional web-based student services. A
proactive approach should begin with hiring
full-time personnel to create and maintain the
web pages for all student services departments
including those services that may be affiliated
with academic affairs. Our vision for Telnet
College is that all student services that would
be beneficial online would in fact, be available
online. Â The benefits of implementing these
services are far-reaching and include everyone on
campus. We have compiled a list of three main
benefits. It is by no means conclusive, but
other benefits will most likely fall under the
following categories efficiency, retention, and
access. Â Our solutions to these challenges
entail reevaluating what community actually is
and how the use of technology is not new
community but rather, different community.
We propose to embrace technology as a positive
addition only helping to enhance and strengthen
traditional community.
4Web-Based Student Services
5For All Student Services Departments
- Getting Started
- Hire outside web-design company to create
web-sites for every department (outsource) - Hire a full-time employee to maintain all web
pages - Include certain services that may be affiliated
with Academic affairs (i.e. admissions, career
services, orientation, etc.) - Consult other outside resources and develop a
vision for Telnet Colleges web-based student
services http//www.wiche.edu/telecom/resources/pu
blications/guide/guide.htm
6For All Student Services Departments
- ORGANIZATION
- All departments should have the same format for
user-friendliness and easy recognition - Sample- Ball State University http//www.bsu.edu/w
eb/studentservices/
7For All Student Services Departments
- Web pages should include
- Mission statement
- Contact information (phone s, physical and
e-mail addresses of appropriate personnel) - Frequently asked questions (FAQs)
- Calendar, schedule of events
- Photo gallery
- Credit/debit card capabilities (where
appropriate)
8Student Services Departments online
- Financial Aid
- Bursars Office
- Library
- Career Services
- Admissions/Registrar
- Bookstore
- Orientation
- Student Activities/ Campus Programming
- Student Media
- Campus Police
- Greek Life
- Housing
9Financial Aid online
- All forms available electronically
- FAFSA
- Scholarship
- Appeals
- Summer school
- Dependency overrides
- http//www.olemiss.edu/depts/financial_aid/online
10Bursars Office online
- Pay tuition
- Pay tickets, student fees
- Add money to meal card
- Receive refunds
- Apply for Direct Deposit (PDF Form or Online
Form) - http//www.olemiss.edu/depts/bursar
11Library online
- Research for articles
- Connected to professional journal clearinghouses
(i.e. EBSCOhost) - E-books
- Catalog
- Book Renewal
- http//www.asu.edu/lib/access/erpage/
12Career Services online
- Create/post resumes
- Search for jobs
- Personal assessments
- Interest inventories
- Scheduling appointments
- Employer-student communication
- Salary comparison
- Cost of living estimates
- http//career.olemiss.edu/
13Admissions/Registrar online
- Applications
- Admission
- Graduation
- Transcript requests
- Directory information changes
- http//www.ferris.edu/htmls/admision/application/h
omepage.htm
14Bookstore online
- Order textbooks
- Order other course materials
- Request on-campus delivery or pick-up service
- www.asbookstore.com/Templates/Level3.lasso?CatID
11
15Orientation online
- Registration and Information
- http//www.olemiss.edu/orientation/
- Virtual tours/ orientation for those unable to
attend on-campus program - http//www.olemiss.edu/livecam/
16Student Activities/Campus Programming online
- Surveys and evaluations
- http//www.olemiss.edu/teacheval/
- Program sponsorship request forms
- Leadership position applications
- Publicity (links to media coverage of events)
- Links to vendors
17Student Media online
- Newspaper http//www.thedmonline.com/
- Editorial submissions
- Surveys/polls
- Classified submissions
- Radio station http//rebelradio.olemiss.edu/
- Television channel http//www.olemiss.edu/orgs/n
ewswatch/
18Campus Police online
- Parking tag applications
- Crime reports of public record
- http//www.olemiss.edu/depts/u_police/
- Anonymous reports
- Presentation information/requests
- Rape prevention
- D.U.I. Prevention
- Crime prevention
19Greek Life online
- Rush applications
- Recommendation forms
- Transcript upload abilities
- Links to chapter web pages
- http//www.olemiss.edu/orgs
- Links to national affiliates
- Social event registration
20Student Housing and Residence Life online
- Student Housing and Residence Life Information
- http//www.unh.edu/residential-life/
- Application for hall room
- Room selection request
- Roommate selection
- Maintenance request
- http//www.housing.olemiss.edu/kincannon/maintenan
ce.html - Virtual tours
- Complaint form
21Benefits of Web-based Services
- Efficiency
- Retention
- Access
22Efficiency
- Eliminates time
- Standing in line
- Having to run errands around campus
- Of student service support staff spent on serving
walk-ins - Eliminates countless paper waste
- Frees up students, faculty and staff to spend
more time on studies and social activities!!!!!
23Retention
- Retention up when students are connected to
campus life - Students attracted to campuses with up-to-date
technology - Students and parents more likely to be satisfied
with high level of customer service
24Access
- Services are more available to all types of
students - Traditional students
- Part-time students
- Non-traditional students
- Distance-learning students
- Students with disabilities
25NEW COMMUNITY
26What is Community??
- Community is defined as any group living in the
same area having interests, work, etc. in common. - Websters New World Dictionary, 1990.
27How to Identify Community
- The 6 Is of Commun-i-i-i-i-i-i-ty
- Communities HAVE
- Introduction the practice of welcoming,
orienting, teaching the norms, teaching the
values and rules of the community - Interaction the practice of providing
opportunities to bond together by sharing common
experiences - Involvement the practice of people having a
high degree of interaction characterized by
support of one another with personal and academic
problems - Influence the practice vesting in members
control over their physical and social
environments - Investment the practice of having a reflection
of psychological ownership, the CARE element,
understand needs of fellow community members - Identity the practice of describing self in
collective terms we, us reflecting an emphasis
of common purpose. - (Source B.A.S.I.C. A Journal for Building a
Strong Involving Community, By Claudia Kamhi,
with contibutions by Kim Jones and G.F. Thompson)
28What is Community Now??
- COMMUNITY IS NOT NEW BECAUSE OF TECHNOLOGY. . .
- IT IS ONLY DIFFERENT.
29 Virtual Community Includes
- Students chatting with other students
- Faculty chatting with and/or emailing students
- Students accessing vital school-related info
online
- Parents accessing vital school-related info
online - A college/university providing online services
- Local businesses providing services to students
30OVERCOMING CHALLENGES
- Closing the Digital Divide and Bridging the Gap
- Costs associated with Challenges
31Digital Divide ??
- the gap between those who can effectively use
new information and communication tools, such as
the Internet, and those who cannot - (Source http//www.digitaldividenetwork.org/)
32A Digital Divide Exists. . .
Between
- Students
- Students
- Parents
- Parents
- Students
- Faculty / Staff
- Students
- Faculty / Staff
- Students
- Businesses
33Students v. Faculty/Staff
- Some students may be more proficient in using
various forms of technology and vice versa. - The solution to this challenge is for all parties
involved to have a clear understanding of how
communication will occur and encourage various
forms of communication.
34Students v. Students
- Some students may be a victim of the digital
divide. - The solution is to encourage more online,
on-campus student chatting to help end this
on-campus battle.
35Parents v. Faculty/Staff
- Some parents are not as tech savvy as
university faculty/staff. - The solution is to educate parents and to help
them become more aware and proficient of the
various ways to communicate. Therefore, when
necessary, they may use these different forms.
36Students v. Businesses
- Some students want access to off-campus services
or products. - A solution here would be for businesses to offer
unique services to students, such as computer
rentals or special ways to purchase items online.
37Bridging the Gap . . .
- Solutions to the challenge
- Education
- Increase Awareness of Benefits
- Constantly offer better equipment and services
- Simplification
- Adaptability
- More Computer Lab Facilities
- Better Online and Printed Publishing
38Costs Associated with the Challenge
- Sizable initial monetary, minimal in long-run
- Increase efficiency
- Costs could be off-set in student fees
- Increase access to services
- Increase speed of information
- Costs benefit University and Students
- Increase University enrollment and number of
people getting some form of higher education
39ONLINE HARASSMENT
- Types of Harassment
- Creation of policy
40Abusive Communication
- Online communication may result in
- the receipt of abusive or obscene messages.
- AND/OR
- death threats or bodily injury
- (Source http//www.safetyed.org/help/stalking/cy
berstalking.html)
41Electronic Attacks
- One may be repeatedly disconnected from their
Internet service. - AND/OR
- One may receive destructive electronic viruses to
their computer. - (Source http//www.safetyed.org/help/stalking/cy
berstalking.html)
42Online Defamation
- One may find defaming words or images displayed
on someones website, or posted to a discussion
board, that they did not consent to and that
compromises their integrity as a person. - (Source http//www.safetyed.org/help/stalking/cy
berstalking.html)
43Preventing Online Harassment
- Know online etiquette or netiquette.
- Do not get into online arguments.
- Choose a sensible online name.
- Ignore the harasser.
- Contact online safety personnel.
- (Source http//www.safetyed.org/help/stalking/cy
berstalking.html)
44Summary of Presentation
- The ideas that are associated with community are
only augmented by the use of technology in the
University and College setting. - Telnet College should, in every way that it can,
support the propagation of technology in its
campus activities and services. - Dont run from it, use it.