GCExpo 2006

1
Transformational Government One Year On Glyn
Evans Birmingham City Council and CIO Council 14
15 November 2006 glyn.evans_at_birmingham.gov.uk
2
From e-gov to t-gov

• E-gov perceived as being web-focused
• T-gov more holistic approach
• Citizen centric
• Efficiency (especially shared services)
• Professionalism
• And good examples of transformation in local
  government achieving efficiencies

3
Contact Lancashire

• Development of a shared services contact centre
  for local government in Lancashire
• Procurement savings alone were 100k for each
  district council partner

4
Leeds Social Services Digital Pen

• Completion of HomeCare forms using digital pen
  and paper
• Following full rollout, 3-year savings estimated
  at 4.6m

5
Birmingham Back Office Transformation

• Full redesign of finance, procurement and
  performance management processes, structures and
  systems
• Ten year savings of 600m

6
Observations

• Many examples of good transformation projects
• BUT
• Very few examples of transformation being deeply
  embedded in a local authority
• Is there a danger of maintaining the technology
  barrier?
• is the enabler of change how we can manage
  information rather than the technology?

7
Transformational government enabled by
information
8
The key questions

• Is the pace of change fast enough?
• Are we being bold enough?
• Are we successfully addressing the business/IT
  divide?
• Do we have the skills to deliver?
• Is the vision a compelling one?
• Are all the key stakeholders engaged?
• Are sufficient resources being committed?
• Have we established the correct priorities?