Operations Benchmarking

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• Operations Benchmarking

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WELCOMEDave SmallGBAA ChairmanFlight
Operations ManagerCox Enterprises
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MODERATORSHarry Nuttall Home Depot Ted
Hutcheson PrintpackGerald Ferriss Home Depot
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Discussion Format and Rules of the Road

• The moderators will kick off the discussion with
  the canned topics and some lead off questions.
  The line of questioning will start off with how
  an organization handles a specific process or
  procedure. At that point we expect audience
  participation to take over and let discussions
  move organically through each topic. The goal
  would to be to cover 5 topics per discipline if
  possible. We will have a timer and we will
  limit the QA to about 6 minutes per subject.
  Each discipline will only be allotted 30 minutes
  total. We really cant do a deep dive into many
  of these subjects but we will have a breakout
  session following lunch where each discipline
  will have a table and hopefully the details and
  contact information will be exchanged and deeper
  discussions will take place.

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1000 Chairmans welcome opening
remarks1005 Moderators introductions and
rules1010 Introduction of panelists and
bios1015 Flight Operations featuring Mark
Hewlett1045 Scheduling Dispatch featuring
Jenny Asbell1115 Maintenance featuring Eddie
Wolf Marty Grier1145 Safety featuring Craig
Hering1215 Break for networking lunch with
vendors115 Roundtable session (operators
vendors) 215 Session ends
Agenda
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FLIGHT OPERATIONSMark HewlettDirector of
AviationBC Aviation
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Mark Hewlett

• Title Director of Aviation, BC Aviation
• Associated Companies Synovus Financial, Total
  Systems Service W.C. Bradley Companies
• Home Base CSG
• Aircraft Types 2 Lear 45XRs 1 King Air
  350
• Pilots 8
• Maintenance Technicians 4
• Schedulers / Dispatchers
• Fuel Farm Yes
• Part 91 and/or 135 Part 91.501 c3

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Flight Crew Duty and Rest

• What are your defined flight crew duty days
  domestic and international?
• Do any operators consider restricting operations
  through the circadian low?
• What is your minimum response time for a pop up
  trip?
• How many operators define the beginning of crew
  rest as the landing of the aircraft at its
  terminating destination?

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Mixed Fleet Operations

• Do you limit the types of aircraft a pilot may
  fly in your mixed fleet?
• What equipment specific restrictions do operators
  consider when qualifying pilots on multiple
  aircraft?
• How do you manage your crew simulator training
  across all types you operate?

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Flight Training Vendors

• Who is your current flight training vendor?
• In these tough economic times, what sort of
  deals have you been able to negotiate?
• Are you reasonably satisfied with their
  performance?
• How many operators take advantage of the
  web-based learning management systems offered by
  their training provider?
• Do any operators have customer specific simulator
  scenarios they use with their training vendors?

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Cockpit Technology Upgrades WAAS/LVP

• Do you plan to upgrade any of your aircraft to
  WAAS/LVP? If so, what would be your projected
  timeline for installation?
• How many operators plan this upgrade and what
  avionics platform do you currently operate?
• Has any operator had discussions with their
  training vendor on how any new procedures might
  be incorporated?

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Contract Pilots and Outside Pilot Contracting

• Do you currently use a contract pilot and do you
  let your pilots do outside contracting?
• Do you offer recurrent training on an annual
  basis to your contactor?
• How many operators use contact pilots?
• Do any operators restrict the use of contract
  pilots to the right seat only?
• How many operators allow their full time pilots
  to do outside contracting?
• If you allow your pilots to do outside
  contracting, how do account for that work within
  their crew schedule?

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Flight Crew Hard Days OFF and Vacations

• Does your operation currently offer flight crews
  hard days off?
• Do you have a system to rotate vacations during
  holidays amongst crewmembers?

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SCHEDULING DISPATCHJenny AsbellAviation
DispatcherCoke USA
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Jenny Asbell

• Title Aviation Dispatcher
• Associated Company The Coca-Cola Company
• Aircraft Types 2 G550s, 1 GV 1
  G200Selling two, taking delivery on a new G550
  in July, taking the fleet down to three.
• Pilots 13
• Maintenance Technicians 5
• Schedulers/Dispatchers 1 Scheduler 2
  DispatchersThe scheduler is leaving for dispatch
  training in April.
• Part 91 and/or 135 Part 91

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LASP-APIS

• Is everyone familiar with the TSA LASP proposal?
• Does your organization plan to use a 3rd party to
  transmit passenger manifests?
• Have you identified a vendor that can provide
  this service?
• How many operators submitted a response during
  the recent comment period? (show of hands)
• How many operators have shared the planned
  proposals with their principals?
• Does anyone anticipate a material difference in
  their current travel patterns due to this
  proposed program?

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Cost Controls

• Can you describe some of the actions your
  organization is taking to control costs from a
  scheduling and dispatch side?
• Is you group tasked with TE controls to include
  hotels and catering and fuel programs?
• How many operators are CAA members?
• Are any operators running real time analysis on
  tankering versus service fees at FBOs with
  minimum up lifts?
• What other cost controls have operators employed
  recently that will help in this fiscal
  environment?

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Crewing Models

• Does your scheduling dispatch group participate
  in pilot staffing model decisions?
• Currently, how many pilots per aircraft do you
  normally staff at?
• Do you staff based on set number of days a month
  the aircraft could be flown or 24/7/365 a year?
• How many operators try to maintain a minimum
  number of pilots per aircraft?
• Can anyone briefly describe how they determine
  that number?

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Scheduling Software

• What scheduling software do you currently employ?
  With show of hands, how many use BART, PFM, CTA,
  or other?
• Is your organization generally satisfied with its
  performance?
• How would you rate your customer support?
• How many operators employ some type of scheduling
  software?
• Does anyone see the need for software providers
  to integrate flight planning scheduling
  products for a one stop solution?

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MAINTENANCEEddie WolfeDOM, AMB GroupMarty
GrierSR Manager Maintenance, The Home Depot
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Marty Grier

• Title Maintenance Manager
• Associated Company The Home Depot
• Aircraft Types 5 Aircraft, 3 F50EXs 2
  F900s
• Pilots 15
• Maintenance Technicians 6 (plus manager)
• Schedulers/Dispatchers 3
• Part 91 and/or 135 Part 91

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Eddie Wolf

• Title Director of Maintenance
• Associated Company AMB Group LLC
• Aircraft Types Gulfstream 4 Sp
• Total number of Pilots 3
• Total number of Maintenance Technicians 1
• Total number of Schedulers or Dispatchers 1
• Part 91 and or 135 Part 91

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In-House Maintenance

• What percentage of your total maintenance is done
  in house?
• What level of maintenance is performed in your
  operation 100-hours, annuals, or major
  inspections?
• Do you operate under part 145?

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Discrepancy Communications

• How does your organization track and subsequently
  communicate to the crew a discrepancy item?
• Does your organization use an electronic flight
  log for hours and landing reporting?
• How many operators use some type of electronic or
  other means to record discrepancies and/or
  communicate them to flight crews?

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Maintenance Pre-Flightsand Collateral Duties

• Do your organizations maintenance techs conduct
  pre-flights?
• Do your maintenance personnel participate in the
  pre-flight briefing?
• Do any of your maintenance techs have collateral
  line service or facilities duties?
• How many operators have maintenance personnel
  meet aircraft for after hour arrivals?

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Maintenance Duty Limits

• In your organization, how do you manage duty
  limits for maintenance techs and ground
  personnel?
• How many operators have formal or informal
  polices with regard to maintenance personnel and
  duties limits?
• How many operators use contractors to minimize
  downtime or augment aircraft support?

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Cost Cutting Measures

• Describe any new cost cutting measures you have
  recently employed during the economic down turn.
• How many operators are looking for new ways to
  cut expenses? (show of hands)
• Would anyone like to describe to the group what
  cost cutting measures they are taking?
• During this economic downturn has any one found
  it easier to negotiate with outside maintenance
  providers? Has anyone considered moving larger
  maintenance events up to take advantage of the
  slow time in the industry?

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SAFETYCraig HeringSenior Captain
SafetySouthern Company
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Craig Hering

• Title Senior Captain, Safety
• Associated Company Southern Company
• Bases PDK, BHM, PNS
• Aircraft Types  6 Lear 45s 2 Sikorsky
  S-76s
• Pilots 31
• Maintenance Technicians 10
• Schedulers / Dispatchers 6
• Part 91 and/or 135 Part 91

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ERP Use Exercises

• Does your organization have a fully developed
  ERP?
• How are your corporate resources involved?
  Legal, Risk Management, Media Relations, etc.
• How do you train on your ERP? Is turnover a
  problem?
• Have you conducted a simulation?

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Safety Committee

• How many operators have an active Safety
  Committee?
• Please describe the make-up and initiatives of
  this committee.
• Is this committee participation rotated among the
  organization?
• Who does the committee report to and is there a
  direct dotted line to a more senior person?

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Safety Training Resources

• What kind of training do you provide for
  passengers?
• What are some of your more important training
  resources?
• Do you use corporate resources to enhance your
  training?

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SMS IS-BAO Participation

• How many operators are currently IS-BAO
  registered? Considering?
• What caused you to pursue registration?
• What is the greatest benefit to the IS-BAO
  program?
• Do you conduct a risk mitigation analysis for
  every leg? Describe the process.

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LUNCHSPONSORED BY
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ROUND TABLE
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Thank you for coming!We hope to see you at the
GBAA Golf Tournament May 1stStone Mountain